Front Office Services 1Q: Can guests withdraw cash in Front Desk by Credit Card? A: No, cannot.

2Q: Where can guests exchange the currency? A: At Front desk. 3Q: Where can guests borrow the charger, plug, and adapter? A: You can borrow the cell phone Charger from Concierge, the plug and adapter from Housekeeping. 4Q: What is the Executive Lounge? A: On 27th Floor. 27 5Q: What are the operation hours of Executive Lounge Happy Hour? A: From 5:30pm to 8:00pm. 17:3020:00 6Q: Where is Link@Sheraton? A: On the 1st Floor, near by the Lobby Lounge. 7Q: What kinds of service does the Business Center offer? A: Secretary Service, print, copy, fax out, binding, scan, translation, English and Chinese typing and the service of ferry from Zhongshan to Hongkong. ? 8Q: Where can guests find the updated information about other hotels of Starwood? A: You can log in www. spg. com or www. starwoodhotels. com www. spg. com www. starwoodhotels. com 9Q: How do guests get vehicle service? A: They can rent the limo from the concierge.

 ? 10Q: How many foreign currencies can be exchanged at Front Desk, what are they? A: They can change 6 foreign currencies, and they are USD/Japanese Yan/ Canada Dollar/Australia Dollar/ Euro/Hong Kong Dollar. 6 11Q: Does hotel provide valuables storing service to the guests, except the safety box in guest room? A: Yes, they can store the valuables in safe box room for guest at Front Desk. 12Q: What kind of service can be offered in Executive Floors? A: Our distinctive Sheraton Club Floors are from 26nd floor to 30th floor with the Sheraton Club lounge located

on the 27th floor. The Sheraton Club Floor guest and SPG Club Platinum Members enjoys exclusive benefits of: Pre-registration and sitting check-in and check-out at Executive Lounge. Complimentary coffee/tea service all day in Sheraton Club lounge. Complimentary buffet breakfast at Sheraton Club lounge from 6:30-10:00. Happy Hour: Complimentary cocktail at executive lounge from 17:30-20:00 Complimentary 1hour USE of meeting room in Loungesubject to availability complimentary use of Satellite television internet, fax, secretarial services. Complimentary ironing of two items of clothes on arrival. Complimentary local and international newspaper and magazine are available. Free internet in the room. Free local call. Free Wi-Fi access in Sheraton Club Lounge. Free to delay of checking out at 4:00pm (subject to reservation)
SPG 26 30

27 / / ()06:30--10:00 17:30-20:00 1 4 ---

13Q: What kinds of service can be offered in Concierge? A: Luggage Storage & delivery transportation service city information travelling information mail/fax/newspaper receiving and sendingair ticket inquiry and reservation. ?

14Q: Can a guest send a package? A: Yes, concierge can handle the requests. , 15Q: Do we offer airport transfers and do the guests have to pay for this service? A: Yes, they should be charged for it. Please contact Concierge for details. 16Q: What kind of luggage are we not allowed to store? A: Breakable item / Valuables / Food / Dangerous item.

17Q: Where is the closest ATM machine for national and international cards? A: The ATM machine is in the Lobby, which serves Union Pay Card and Master CardVisa card only. Master/ Visa