JOB DESCRIPTION Job Title: Agency Development Manager Department: Agency Reporting To: Associate Partner Mgt / Partner

Supervising: Agent Advisors Band: 4 Location: Agency Office

Job Summary: Responsible for Agent Recruitment Agent Development Meet Business targets Customer Centricity Key Responsibilities: Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line. Conduct activity to enhance e isting agent footfall to generate fresh referral for ne! agent hiring "ollo! agent # pointer hiring mechanism & other hiring norms Agent Development "ield demonstration $"%D&s' Development of agent prospecting habits( calling habits and !or) habits. *or) !ith agent on planning and revie!ing of activities and goals. +dentify the training needs of the agent and !or) !ith ,rainers to improve the same Meet Business Targets Achievement of monthly( -uarterly & yearly business plans. +mprove agent productivity & persistency by regular PRP/++D/.+D etc/ 0nsure companies product mi sales ration and adhere to the business norms. Maintain agent pro activity as per business plan Customer Centricity Be Company brand ambassador & a customer champion "ollo! Company sales practice to develop deep customer loyalty 1old periodical customer meet to understand customer pulse & need 0nsure customer -ueries are responded to satisfactorily as per Company standard.

Desired Competencies 2ourcing & 2election capability 3urturing & Developing talent Result orientation Customer centricity Planning & 0 ecution M S:

Achievement of business plan & .PA Recruitment / Development & Activisation of agent as per plan. Persistancy as per Company grid Achieve .%4D 2core as per Company standard 3umber of 0C/MDR, agent