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:
. -

................................................................................................................1
..............................................................................................................3
1: ..................................................................................................................4
1.1 ISP.................................................................4
1.2 ......................7
1.3 QoS ..............................................................................................8
1.4 QoS ......................................................................................9
1.5 QoS .................................................9
1.5.1 .....................................................................................................9
1.5.2 .............................................................................................10
1.5.3 Four market ......................................................................................................12
A 2: .........................................................14
2.1 ..............................................................................................................................14
2.2 ().................................................................15
2.3 QoS......................................................................................17
2.3.1 QoS ............................................................................................................18
2.3.2 ................................................................................................19
2.3.3 .....................................................................................20
2.3.4 QoS ...........................................................21
2.3.5 .....................................................................................22
2.3.6 ......................................................23
2.3.7 .............................................................25
2.4. .......................................................................................................................27
2.5. ........................................................................................................................28
3: QoS ..................................................29
3.1 ...............................................................................................................................29
3.2 ...........................................................................................................................31
3.3 ................................................................................................32
3.4 ITU-T QS .................................................................34
1

3.4.1 ..............................................................35
3.4.2 QoS ..................................................................................35
3.4.3 QoS ......................................................36
3.4.4 QoS ( QoP ).........................................................40
3.5 .............41
3.6. ...............................................................................................................................42
3.6.1 QoS .........................................................................42
3.6.2 QoS ..........43
3.6.3 ........44
3.7 ...........................44
3.7.1 QoS .......44
3.7.2 QoS .................45
4. .............................................46
4.1 Quality of Service (QoS) ? .....47
4.2 (QoS) ..........................48

..............................................................................................................50

QoS / (Quality of Servic)

QoE (Quality Of Experience)

QoB (Quality of Business)
QoP (Quality of Protection)

QoD (Quality of Delivery)

QoR (Quality of results)
IntServ (Integrated Services)
DiffServ (Differentiated Services)
ISP (Internet Service Provider)
IETF (Internet Engineering Task Force)
POTS (Plain Old Telephone Service)
ITU-T
(International Telecommunication Union Standardization Sector)
SLA (Service Level Agreement)
CSAT (Customer satisfation)
NGN (New Generation Networks)
SPI - (System packet Inteface)
HCI (Human-computer Interaction)
NRA (National Regulatory Agencies)
KQI (Key Quality Indicators)
KPI (Key Performance Indicators)

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16

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17

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22

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24

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30

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34

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36

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3.4.3.1

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37

 3.4.3.2

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39

3.4.4 QoS ( QoP )

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.

40

3.5

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41

 3.5.1

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ITC/912/2006 29 2006
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42

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46

4.1 Quality of Service (QoS)

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4.2.1

4.2.2

48

 ISP 15 Mbps ( 3
Mbps), ISP ?
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= Quality of Service

1. QoS A e 100% (5/5), QoS 20% (1/5).
ISP B
,
ISP A ,
3 Mbps.

49

Quality of Service Management for ISPs: A Model and Implementation Methodology Based on
the ITU-T Recommendation E.802 Framework
Armando Ferro, University of the Basque Country
Jin Xiao, University of Waterloo
Internet QoS Regulation in Future Networks: A User-Centric Approach
Eva Ibarrola, University of the Basque Country
Jin Xiao, Pohang Institute of Science and Technology
Fidel Liberal, University of the Basque Country
Armando Ferro, University of the Basque Country
Why Value is Everything: A User-Centered Approach to Internet Quality of Service and
Pricing
Anna Bouch and M. Angela Sasse
Department of Computer Science, University College London, Gower Street, London

50