Job description

Job Title : Shop Staff Date prepared : 01/11/2011

Job Holder : CAO THUY QUYNH Report to : Shop Supervisor/ Asst.
Supervisor
Division : Sales & ar!etin" #osition level : Staff Junior
1. POSITION SUMMARY
$or "reetin" and assistin" ne% and e&istin" 'usto(ers in the fla"ship store lo'ations. Stron" 'usto(er
servi'e and 'o((uni'ation s!ills are re)uired. The *ffi'er %ill balan'e (an+ a'tivities in'ludin"
ans%erin" inbound 'alls, e(ails, and %al!-in re)uests, s'hedulin" appoint(ents, and 'ontrollin" the
"eneral 'usto(er flo% %ithin the store. He/she %ill also perfor( sales of %ireless produ'ts, in'ludin"
a''essor+ sales.
2. MAJOR RESPONSIBILITIES
eet or e&'eed servi'e and sales ob.e'tives b+ providin" %orld-'lass servi'e to store
patrons, sellin" produ'ts and servi'es to 'urrent 'onsu(ers, and a'tivel+ soli'itin" ne%
'usto(ers throu"h inside sales, outside sales events, and outbound (ar!etin" efforts.
/se +our proven 'usto(er servi'e abilit+, e&'ellent 'o((uni'ation s!ills, and stron" 'o(puter
!no%led"e to "uide ne% 'usto(ers throu"h the pur'hasin" de'ision and a'tivation pro'ess and
edu'ate the( about their ne% produ't and/or servi'e.
Handle all aspe'ts of 'usto(er a'tivities in the store on a professional and ti(el+ (anner %ith
inte"rit+ and sin'erit+
De(onstrate pro-a'tive approa'h to handlin" 'usto(ers and da+-to-da+ a'tivities of the store
#rovide effe'tive support to Shop Supervisor/ Assistant Supervisor in (ana"in" the da+-to-da+
operations
Assist the or"ani0ation to a')uire, "ro% and retain 'usto(ers
1nsure the store environ(ent is al%a+s ener"eti' and fun to be around for peers and 'usto(ers
aintain pun'tualit+ to %or!
*ther duties as assi"ned b+ Supervisors
Approved b+ A'!no%led"ed and a"reed b+
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Division Dire'tor 1(plo+ee
(Signature/ name/ date) (Signature/ name/ date)
Note: Job description shall be adjusted and updated at any time to make it suitable with BCC peration! "djustment or changes (i#
any) will be in#ormed to the employee!