IT Essentials (Version 4.

0) Final Exam Study Guide Chapters 110

Name: Timothy Althoff
1) Refer to the exhibit. Which two port types are shown in the graphic? (hoose two.)
a) mo!em
b) networ"
c) parallel
!) serial
e) #$%
&) Which type of scanner generally has high costs b't pro!'ces top()'ality images?
a) all(in(one
b) !r'm
c) han!hel!
!) flatbe!
*) Which two types of connectors can be fo'n! on +,- cables? (hoose two.)
.) Which type of power connector is 'se! to connect !e/ices s'ch as optical !ri/es an! har!
!ri/es?
a) &0(pin
b) &.(pin
c) %erg
!) 1olex
e) 23
f) 24
5) Which two interface types ma"e it possible to attach !ifferent external components to laptops
an! !es"tops witho't powering the comp'ter off? (hoose two.)
a) 6xpressar!
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b) 7ireWire
c) -$A
!) 2-
e) 21-A
f) #$%
8) A c'stomer is 'pset an! wants to spea" to a specific technician to resol/e a problem
imme!iately. The re)'este! technician is away from the office for the next ho'r. What is the
best way to han!le this call?
a) Refer the angry c'stomer to a s'per/isor.
b) A!/ise the c'stomer that the re)'este! technician is o't of the office an! insist on trying to
resol/e the problem.
c) 1a"e an offer to help the c'stomer imme!iately9 an! a!/ise the c'stomer that otherwise
the re)'este! technician will call the c'stomer bac" within two ho'rs.
!) -gnore the re)'est for the specific technician by wal"ing thro'gh a step(by(step process
with the c'stomer in an attempt to refoc's the c'stomer an! sol/e the problem.
:) A company 'ses a single comp'ter to recei/e an! test all Win!ows 'p!ates. When the most
recent 'p!ate was installe!9 se/eral programs faile!. What is the first co'rse of action that a
technician sho'l! attempt to remo/e the 'p!ate?
a) R'n a $ystem Restore from the last restore point.
b) #se the A!! or Remo/e ;ar!ware applet in the ontrol 2anel to remo/e the 'p!ate.
c) Restore the har! !ri/e from the last system bac"'p.
!) #se the Reco/ery onsole to restore the operating system.
3) Why !o mobile !e/ices s'ch as laptop comp'ters 'se specially !esigne! 2#s?
a) They cons'me less power.
b) They are smaller.
c) They are lighter.
!) They re)'ire c'stomi<e! cooling mechanisms.
4) Which two )'ic" sol'tions are commonly recommen!e! when a technician is tro'bleshooting
a laptop? (hoose two.)
a) Reboot the laptop.
b) Reinstall the operating system.
c) +isconnect the peripherals.
!) ;a/e the c'stomer /erify the problem.
e) all a le/el(& technician.
10)When calc'lating the total cost of ownership of a printer it is necessary to consi!er the cost of
the cons'mables. Which two cons'mables are associate! with an in"=et printer? (hoose
two.)
a) !r'm
b) in" cartri!ge
c) in" ribbon
!) paper
e) toner
11)A networ" a!ministrator is tro'bleshooting a ser/er that "eeps crashing. While monitoring
traffic to the ser/er9 the a!ministrator notices repeate!9 larger than normal pings to the ser/er.
What is the name of this type of attac"?
a) m'lti(ping attac"
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b) phishing
c) ping bomb
!) ping of !eath
e) spoofing
f) <ombie attac"
1&)Which power mo!e sho'l! be 'se! by a laptop so that all the !ata is sa/e!9 all the
applications the 'ser was wor"ing on are left open9 an! there is no power 'se! by the laptop?
a) ;ibernate
b) $'spen!
c) >eft on with no power mo!e
!) $oft sh't!own
1*)When installing a networ" a!apter into a client comp'ter9 a technician notices that the
contacts on the a!apter nee! to be cleane!. Which sol'tion sho'l! the technician 'se to clean
the contacts?
a) glass cleaner
b) isopropyl alcohol
c) mil! !etergent
!) r'bbing alcohol
e) slightly abrasi/e cleanser
1.)Refer to the exhibit. Which se)'ence of steps !escribes the printing process 'se! by a laser
printer?
a) 19&9*9.9598
b) &959*9.9198
c) *9.91989&95
!) .9&98959*91
15)The technician has been as"e! to 'pgra!e the printer !ri/er for an ol! printer. What is the
best so'rce for a new !ri/er?
a) man'fact'rer?s website
b) 1icrosoft #p!ate website
c) printer installation !is"
!) Win!ows +e/ice 1anager
e) Win!ows har!ware profiles
18)What characteri<es spoofing?
a) 1a"ing !ata appear to come from a so'rce other than the act'al so'rce.
b) $en!ing abnormally large amo'nts of !ata to a remote ser/er to pre/ent 'ser
access to the ser/er ser/ices.
c) -ntercepting or inserting false information in traffic between two hosts.
!) $en!ing b'l" e(mail to in!i/i!'als9 lists9 or !omains inten!ing to pre/ent 'sers from
accessing e(mail.
1:)What characteri<es a ++o$ attac"?
a) 1any hosts participate in a coor!inate! attac".
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b) -nfecte! comp'ters are calle! +aemons.
c) -t is easy to i!entify the so'rce of the attac".
!) All hosts m'st be in the same geographic area.
13)Which protocol a!!s sec'rity to remote connections?
a) 7T2
b) ;TT2
c) Net%6#-
!) 2@2
e) $$;
14)reate one primary partition an! one logical partition with fo'r logical !ri/es within it.A
comp'ter can access !e/ices on the same networ" b't can not access !e/ices on other
networ"s. What is the probable ca'se of this problem?
a) The cable is not connecte! properly to the N-.
b) The comp'ter has an in/ali! -2 a!!ress.
c) The comp'ter has an incorrect s'bnet mas".
!) The comp'ter has an in/ali! !efa'lt gateway a!!ress.
&0) A technician is tro'bleshooting a comp'ter that is experiencing har!ware fail're !etecte! by
the %-@$. What is one way this fail're is in!icate!?
a) The comp'ter a'tomatically boots into $afe 1o!e A !isplays a warning on the screen.
b) The screen flashes with a re! bac"gro'n! an! !isplays a warning message.
c) The comp'ter emits a pattern of beeps in!icating the failing !e/ice.
!) The comp'ter ret'rns an error message in!icating the -B@ a!!ress of the failing !e/ice.
&1) A technician has replace! a failing floppy !ri/e. While testing the new !ri/e9 the technician
notices that the floppy !ri/e light remains lit constantly. What is most li"ely the ca'se of the
problem?
a) The new floppy !ri/e is fa'lty.
b) The ribbon cable is installe! incorrectly.
c) The ='mper settings are set incorrectly for the floppy !ri/e.
!) The floppy !ri/e has been !isable! in the %-@$.
&&) Which three things sho'l! be in/estigate! first when tro'bleshooting a printer? (hoose *.)
a) e)'ipment power
b) corr'pt print !ri/er
c) low(in" warning
!) o't of paper
e) operating system compatibility
f) firmware /ersion
&*) A technician nee!s to config're the har! !ri/e on a comp'ter so that there appears to be one
!ri/e for the operating system an! fo'r !ri/es for !ata from !ifferent applications. ;ow can the
har! !ri/e be config're! to pro/i!e this perception?
a) reate fi/e primary partitions.
b) reate one exten!e! partition with fi/e logical !ri/es within it.
c) reate one primary partition an! an exten!e! partition with fo'r logical !ri/es within it.
!) reate fi/e exten!e! partitions.
e) reate one logical partition with fi/e primary partitions within it.
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&.)A 'ser has been writing !ata to a #$% flash memory !ri/e. What sho'l! the 'ser !o before
remo/ing the !e/ice?
a) $h't !own the comp'ter.
b) lic" on the $afely Remo/e ;ar!ware icon in the system tray then on the !e/ice.
c) Right(clic" on the !ri/e in 1y omp'ter9 then clic" on Remo/e +ri/e .
!) Remo/e the power to the !ri/e.
&5)Which type of cable stan!ar! 'ses a 4(pin connector an! s'pports !ata rates in excess of 300
1bps?
a) +%(4
b) +%(&5
c) -666 1&3.
!) -666 1*4.a
e) -666 1*4.b
&8)Refer to the exhibit. Which three stat's >6+s are shown in the graphic? (hoose three.)
a) battery stat's
b) %l'etooth acti/ity
c) caps loc"
!) har!(!ri/e acti/ity
e) power on stat's
f) wireless acti/ity
&:)Which two general preca'tions sho'l! be ta"en before replacing any non(hot(swappable
laptop component? (hoose two.)
a) +isconnect the power cor!.
b) Ceep any component in a plastic bag 'ntil installation.
c) Remo/e any batteries.
!) #se carpets in cool areas.
e) Wear r'bber(sole! shoes to wor" with the comp'ter.
&3)A% ompany wants to config're laptops to a'tomatically power components off to impro/e
battery life. Which power management control can be 'se! to accomplish this?
a) A2-
b) A1+
c) #2$
!) %-@$
e) 2n2 %-@$
&4)A 'ser is reporting that a new external har! !ri/e is !efecti/e. The laptop will allow access to
the !ri/e at times9 an! then will report that the !ri/e cannot be fo'n!. #pon an initial
examination of the laptop9 it is !isco/ere! that the 'ser has ten #$% !e/ices connecte! to the
laptop. What is the best quick solution to this problem?
a) Remo/e all the peripherals except the har! !ri/e an! obser/e the res'lts.
b) 1o/e the laptop to another location an! obser/e the res'lts.
c) Replace the power a!apter an! obser/e the res'lts.
!) Replace the #$% h'b an! obser/e the res'lts.
e) 7lash the %-@$ on the laptop an! obser/e the res'lts.
*0)What is the !efa'lt s'bnet mas" for a lass A networ"?
a) 0.0.0.&55
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b) 0.0.&55.&55
c) 0.&55.&55.&55
!) &55.0.0.0
e) &55.&55.0.0
f) &55.&55.&55.0
*1)Which Win!ows tool sho'l! be r'n before 'pgra!ing the operating system?
a) on/ert
b) 7!is"
c) 1sconfig
!) Ntbac"'p
*&)-n the e/ent of a catastrophic system or har!ware fail're9 which Win!ows D2 'tility pro/i!es a
framewor" for sa/ing an! reco/ering the operating system?
a) 6mergency Repair +is" (6R+)
b) A'tomate! $ystem Reco/ery (A$R)
c) Win!ows Reco/ery 1anager (WR1)
!) A'tomate! Win!ows Reco/ery (AWR)
e) $ystem Restore ($R)
**)What is the p'rpose of an -RE?
a) 2erform inp'tBo'tp't between the 2# an! peripherals.
b) 6stablish peer(to(peer comm'nication between !e/ices an! software.
c) Re)'est information from the 2#.
!) Access the comp'ter RA1 for rea!ing an! writing.
*.)Which protocol !ynamically assigns -2 a!!resses to networ" !e/ices?
a) +;2
b) +N$
c) -12
!) RAR2
e) T2
*5)A technician is ha/ing tro'ble with laptops that "eep o/erheating. What pre/enti/e
maintenance proce!'re can be performe! on the laptops to re!'ce this problem?
a) Reg'larly replace the laptop battery.
b) 6nco'rage 'sers to r'n the laptop from the battery more often.
c) 6nco'rage 'sers to r'n the laptop from the A a!apter more often.
!) Remo/e an! clean the 2#.
e) lean the air /ents.
f) Replace the fan.
*8)A technician is as"e! to config're the time the system m'st be i!le before the har! !is" spins
!own on all the Win!ows(base! laptops in the company. The technician config're! the power
options in Win!ows b't it appears to ha/e no effect. Where sho'l! the technician loo" to
enable power management?
a) A!ministrati/e Tools
b) %-@$
c) omman! 2rompt
!) $afe mo!e
e) $ystem Registry
*:)Refer to the exhibit. Which type of remo/able me!ia is !epicte!?
a) har! !is"
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IT Essentials (Version 4.0) Final Exam Study Guide Chapters 110
b) #$% optical !ri/e
c) 2 car!
!) flash !ri/e
*3)What are the fo'r le/els in the T2B-2 reference mo!el.
a) ;TT29 7T29 Telnet9 $$;
b) T29 -29 +N$9 +;2
c) application9 transport9 internetwor"9 networ" interface
!) application9 presentation9 session9 transport
e) physical9 !ata lin"9 networ"9 transport
*4)Where can a 'ser change the i!le time after which a laptop will switch to stan!by mo!e?
a) Right(clic" the !es"top9 then clic" 2ower 1o!es F $tan!by.
b) Right(clic" 1y omp'ter9 then clic" 2roperties F ;ar!ware F +e/ice 1anager F A2-.
c) >eft(clic" $tart F ontrol 2anel F 2ower @ptions9 then clic" the 2ower $chemes tab.
!) >eft(clic" $tart F All 2rograms F Accessories F $ystem Tools F 2ower 1anagement.
.0)Where in Win!ows D2 can the sh't!own9 hibernate9 an! stan!by mo!es be config're!?
a) $tart F ontrol 2anel F 2ower @ptions
b) $tart F ontrol 2anel F A!ministrati/e Tools
c) $tart F ontrol 2anel F 2ower 1o!es
!) $tart F ontrol 2anel F $ystem
.1)A% -nc. !eci!e! to integrate re!'n!ancy by connecting m'ltiple har! !is"s to !'plicate the
information they store. Which type of a!apter will nee! to be installe! on the ser/ers to
accomplish the !esire! re!'n!ancy?
a) N-
b) Wireless N-
c) #$% gateway
!) RA-+ a!apter
e) m'ltiple sla/e har! !is" a!apter
.&)What is the logical topology 'se! for the 6thernet architect're?
a) b's
b) !o'ble ring
c) exten!e! star
!) ring
e) star
.*)Which networ" !e/ice 'ses a 1A a!!ress table to segment the networ"?
a) concentrator
b) h'b
c) 2%D
!) ro'ter
e) switch
..)When analy<ing a protocol 'se! on the networ"9 it is !isco/ere! that m'lticast messages are
being sent to networ" !e/ices. Which class of -2 a!!ressing is being 'se! to sen! these
messages?
a) A
b) %
c)
!) +
e) 6
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.5)When a Win!ows D2 comp'ter has complete! the 2@$T for each a!apter car! that has a
%-@$9 what is the next step !'ring the boot se)'ence?
a) %-@$ rea!s the 1%R.
b) NT+6T6T.@1 is 'se! to !etect any installe! har!ware.
c) NT+>R rea!s the registry files.
!) The W-N>@G@N.6D6 program is starte!.
.8)When installing the Win!ows D2 operating system9 a technician is gi/en a choice of file
systems to 'se. -f sec'rity is a re)'irement9 which file system sho'l! be chosen?
a) 7AT*&
b) ;27$
c) N7$
!) NT7$
.:)A technician wishes to boot a comp'ter 'sing a +(R@1 that contains a limite! operating
system an! !iagnostic 'tilities. Where wo'l! the technician set the boot or!er for the 2?
a) 1y omp'ter
b) ontrol 2anel
c) +e/ice 1anager
!) %-@$
e) $tart 1en'
.3)Which three benefits are gaine! by networ"ing comp'ters? (hoose three.)
a) !ecrease! nee! of personal training
b) fewer peripherals nee!e!
c) !ecrease! comp'ter(to('ser ratio
!) lower cost licensing
e) increase! 'ser speciali<ation
f) increase! comm'nication capabilities
.4)A c'stomer is angry an! calls to complain that the ser/ice sche!'le! on his comp'ter too"
longer than expecte!. The technician re/iews the wor" or!er an! notices that the ser/ice was
performe! by a new employee. ;ow sho'l! the technician respon!?
a) ,erify that the comp'ter is wor"ing properly now.
b) >isten to the complaint an! then apologi<e for any incon/enience ca'se! by the lengthy
ser/ice on the comp'ter.
c) 6xplain that the repair technician sent to perform the repair is inexperience!.
!) 2't the c'stomer on hol! 'ntil a s'per/isor is a/ailable.
50)Which three r'les increase the le/el of passwor! strength? (hoose three.)
a) 2asswor!s sho'l! ne/er expire.
b) 2asswor!s sho'l! be a combination of letters an! n'mbers.
c) 2asswor!s sho'l! combine a 'ser?s special !ates an! initials so they can be
alphan'meric.
!) 2asswor!s sho'l! be change! by the 'ser after specific perio!s of time.
e) 2asswor! expiration an! loc"o't policies sho'l! be clearly !efine!.
f) 2asswor!s sho'l! be short to re!'ce the chances of 'sers forgetting them.
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