LAUREN HORTON

OBJECTIVE:



















































Bachelor in Business Administration
Major: Human Resource Management

Hosted and monitored birthday parties within the allotted timeframe
Provided prompt quality service including taking orders, serving food and ensuring customers had
a memorable experience
Established relationships with customers by providing friendly service while exceeding
expectations

January 2012-Present

Manage customers concerns and directed to the appropriate department
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Student Switchboard Operator
Western Michigan University- Office of Information Technology
Student Associate


September 2013-December 2013
Kalamazoo, MI
COMMUNITY SERVICE:
Kalamazoo, MI
June 2012-Present
Highly motivated individual seeking an internship in human resource management where I can utilize my skills in
time management and communication that would help to achieve organizational goals.
Graduation Date: April 2014

Kalamazoo, MI
Spring 2013
Spring 2013
Customer Service Specialist January 2014-Present
Resolve customers concerns via telephone and face to face interaction on a daily basis
Western Michigan University-Student Recreation Center
Train 3 new hires to enable the performance of essential duties
Explain University Recreation policies and procedures to customers
Document memberships, program registration, and rental equipment
Communicates effectively with customers to ensure satisfaction
Member of Project Uplift
Ann Arbor, MI
December 2009-August 2010
Chuck E. Cheese Corporation
Birthday Hostess
ASSOCIATIONS:
Volunteer for Susan G. Komen Breast Cancer Walk

President

Developed performance appraisals
Worked effectively with a team of students to discuss organizational changes within a company of our
choice

Identified and resolved common human resource problems
Knowledge of employee laws i.e. Title IIV, ADA, and FMLA
Organizational Development- Project for MGMT 3530
Presents quick and friendly assistance to hundreds of customers

Provide customer service to students and others by answering question and requests in a timely manner
-Develops foundation and responsibilities of organization officers to ensure continuity over time

-Communicates with other organizations to collaborate on projects
-Organizes meetings, compiled agendas, and lead meetings
United Assemblies Annual Leadership Team
2014 Spring into the Streets
Sleep out for the Homeless
Minor: General Business

RELEVANT COURSEWORK:
Human Resource Management-MGMT 3520
WORK EXPERIENCE:
Vice President (September 2013-December 2013)
(January 2014-Present)
-Recruited 10+ students for membership
-Assisted in coordinating, planning, and organizing of various events
Mentor for Big Brother, Big Sister Adopt-A-Highway
EDUCATION:
Western Michigan University-Haworth College of Business
Researched acquisition/mergers, strategic interventions, recruiting, and additional organizational changes
implemented within the company