ALFIE B.

ALFON
Alvaran st. Gravahan
New Matina Davo City
E-mail Add: alfie_alfon@y.c
09055456914

OBJECTIVE
CALL CENTER AGENT
To build up myself as a call center agent and utilize my professional skills in
handling calls for corporation, responding to simple queries, and improving my role
as I enhance my customer service abilities and obtain knowledge about different
services and uphold the companys name.

HIGHLIGHTS OF QUALIFICATIONS
-

In depth knowledge of meeting expectations and goals.

Strong Interpersonal-Communication skills.
Customer service oriented skills.
Ability to deal with irate customers.
PROFESSIONAL EXPERIENCE/ACHIEVEMENTS

SURVEY SAMPLING INTERNATIONAL PHILS.

SSI,PHILS. (January 2012 August 2012)
Davao City Branch
Call Center Agent
Make outbound calls to customers on behalf of a business and our client. We
provide statistical sample to organizations that conduct survey research generally for
marketing or for social science purposes.
TOP PRODUCER of the month (February 2013)
TOP PRODUCER of the month (April 2013)
TOP PRODUCER of the month (July 2013)
IQOR DASMA
( Jauary 2014 June 2014)

Working as a part of the collections, we verify first some personal info of the
borrower before we transfer them to their account specialist.

EDUCATION
ELEMENTARY (2005-2006) -

St. Matthew Academy of Cavite

SECONDARY (2008-2009) - Tanza National Trade School

TERTIARY (2009-2011)

(2011-2012)

- Bachelor of Science in Hotel and

Restaurant Management
Cavite State University
- Bachelor of Science in Civil Engineering
- University of Mindanao, Davao City

CHARACTER REFEFENCES
Ralph James Mercado
SSI WIRE 2 - Team Manager
09088661432
Vanessa Buenaobra Sacurom
SSI WIRE 2 Team Leader
09285041379
Jane Francisco
IQOR- Sallie Mae Private- Team Leader
09159364832