A

PROJECT REPORT ON

CUSTOMER SATISFACTION

ANALYSIS

OF TOYOTA
WITH REFERANCE TO BUDHA
TOYOTA

(A Study conducted for Bihar region)

A report submitted in partial fulfillment for the requirement of award of Master in Business
Administration.

Session: 2013-15
DEPARTMENTOFBUSINESSADMINISTRATIONBIRLAINSTITUTEOF
TECHNOLOGYDEEMEDUNIVERSITYPATNA800014

Under the guidance of:

Mr. Md. Shoaib (Territory Sales Manager)
Ashutosh Chandra (Territory Sales Manger)
Report Compiled by:
SHWETA SHALINI MBA/15059/13
Internal Supervisor:

Mrs Shweta

DECLARATIONCERTIFICATE

I
HEAREBY
DECLARE
THAT
THE
WINTER
INTERNSHIP
PROJECT
TITLEDCUSTOMER
SATISFACTION
ANALYSIS
OF
TOYOTA
WITH
REFERANCE
TO
BUDDHA
TOYOTA
BEING
SUBMITTED FOR AWARD OF MASTER IN BUSINESS
ADMINISTRATION HAS NOT FORMED THE BASIS
FOR AWARD OF ANY OTHER DGREE, DIPLOMA,
ASSOCIATE, OR OTHER SIMILAR TITLE AND THIS
DISSERTION WAS DONE INDEPENDENTLY BY ME
UNDER THE GUIDANCE OF MISS PRERNA & MISS
SIMRAN SINGH OF BUDDHA TOYOTA, PATNA

Date: Mrs. Shweta

Department of Management
Co-coordinator, MBA Programme Department of Management BIRLA INSTITUTE OF
TECHNOLOGY PATNA CAMPUS
BIRLA INSTITUTE OF TECHNOLOGY PATNA CAMPUS