Lajla La Porta

Summary of Qualifications
11 years experience in Emergency Patient Registration and Admitting
One year of Corporate Switchboard and Resource Center
Working Knowledge of MS Office 2010, Meditech, ISIS Pro and Mac OS
Successfully completed Medical Terminology
Very efficient with all aspects of General Office Duties and Equipment
Non Violent Crisis Intervention, CPR,WHIMIS and Service Excellence Certificates
Respectful of Patient Confidentiality and Privacy
Outstanding ability to Multitask and Prioritize

EMPLOYMENT:
Receptionist

Corp Switchboard/
Resource Centre

Primary Health Clinic

2012-2013
Greeted patients in a friendly and professional manner
Scheduled both Internal and External appointments
Responsible for opening and closing office
Handled Meridian multiline phone system and directed calls
Sorting and Distributing mail
Handled Cash and billing transactions
Accurate Data Entry
Covered Evening Clinics
Performed General Office duties
Niagara Health System

2011 - 2012

Professionally Answering 300 400 calls per day

Accurate and Timely data entry of work orders, beds, deaths
Expediting calls to appropriate departments
Handling complaints with tact and Diplomacy
Taking and Documenting sick calls for the whole system
Filling sick calls for Hospitality and Food Services
Assisting Staff with pager swaps
Locating Patients and directing visitors or calls
Booking and Faxing requests for Patient Transfers

Lajla La Porta
Patient Registration

Page 2
Niagara Health System
2000 2012
Provide exceptional customer service
Handle diversity with diplomacy
Make OHIP inquiries
Verify and input data accurately
Handle cash, credit card and billing transactions
Uphold the Privacy and Confidentiality Law
Discharge patients from the system and file their charts efficiently
Utilize effective time management skills
Admit ER patients as well as Direct Admits
Answer Cisco multiline phone system and direct calls
Admit Maternity and Newborns in timely manner
Bed allocations, transfers, discharges and Expires for all floors
Register/ Properly Document Patients with OHIP, WSIB, Out of
Country

EDUCATION:
Niagara College

Office Administration Medical Front Office

Presently

Niagara College

Business Administration- Human Resources

Diploma

1999-2001

Niagara College

Call Center Management

Diploma

1996-1997

References Available Upon Request