RAZA MUSTAFA

6220 129A, Surrey, BC, V3X 1R8 | Cell: +1 778 323 4200 | E-mail:
raza1708@gmail.com

OBJECTIVE STATEMENT
Seeking a position as a customer service representative using my skills in sales and
customer service

STRENGHTS
Detail-Oriented | Agile | Active Listener Articulate
Problem Solving Skills | Dedication
Tolerance | Hardworking | Familiarity with Security Equipment

EXPERIENCE
Sales Consultant

Applewood Nissan Surrey, Canada

2015
2015
Understands automobiles by studying characteristics, capabilities, and features;
comparing and contrasting competitive models; inspecting automobiles.

Develops buyers by maintaining rapport with previous customers; suggesting tradeins; meeting prospects at community activities; greeting drop-ins; responding to
inquiries; recommending sales campaigns and promotions.

Customer Service/Loan Officer

NIB Bank Ltd Hyderabad, Pakistan
2011 - 2014
Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Relationship Officer
Emirates Global Islamic Bank Ltd - Hyderabad, PAKISTAN
2008 - 2011
Sales and marketing of liability and consumer products.
Effectively market, diversify product portfolio by cross selling.

Personal Banker
Prime Commercial Bank Ltd., Hyderabad, PAKISTAN
2006 - 2008
Market bank products and services to customers within the branch.

Provide preferred customer service to HNW customers.

Officer Grade III

PICIC Commercial Bank Ltd, Hyderabad, PAKISTAN
2006

Worked in Remittances, Cash, and Account Opening Units.

Worked in Export Unit

2004 -

Management Trainee
Pakistan Industrial Credit & Investment Corporation, Karachi, PAKISTAN
2002 - 2004

Worked in Accounts Department

Worked in special asset management unit

Customer Service Representative/Night Crew

B&Q Stores, London, UK
2002

Dealing with customers & their complaints/queries

Order processing

2001 -

Delivering high quality customer service for retaining customer relation

Receptionist

Crown Hotel, London, UK

2001

1999 -

Proficiency in using basic office machines and computer softwares

Ability to research, locate, organize and retrieve resources
Ability to answer the front office phone and visitor questions
EDUCATION

1999

Diploma: General Management

London Metropolitan University London, United Kingdom