1DOUGLAS TROVINGER

516 Sunset Circle, Nashville, TN 37207

(615) 473-7688 doug.trovinger@gmail.com

LEARNING DEVELOPMENT, TRAINING & INSTRUCTIONAL DESIGN PROFESSIONAL

Results-driven professional with advanced level education, professional experience, knowledge and
skills in the areas of instructional technology/design, learning development and employee training.
Specific experience includes: (1) served as a the Lead Designer and Instructor for end-user
technology training programs for one of the nation's leading Fortune 500
electronics/technology retailers; (2) teaching business and statistics courses to adult
students in an adjunct faculty role; (3) providing training on instructional technology,
website design, multimedia, and statistical analysis, and (4) have a right knowledge base
with desktop and hardware support both in an academic environment and retail
environment. Received numerous nominations for Employee of the Month and other accolades
from management. Offer strong public speaking and communication skills demonstrated by making
presentations at the Academy of Human Resource Development conference. Additional strengths
developed from work experience and academic projects include:
Training Needs Assessment: Assessing the training needs of employees or corporations,
including analyzing jobs/tasks, identifying skill requirements, and understanding individual
learning styles; conducted a comprehensive needs assessment and used employee feedback to
redesign TVAs training program as part of two (2) class projects.
Training Facilitation: Conducting district-wide staff training in different environments
ranging from formal classroom, web-based, and on-the-job training for groups or individuals
using interactive and team-based activities.
Training Program Development: Developing training programs with emphasis on a
systematic approach using the (Analyze, Develop, Design, Implement, and Evaluate)
instructional design process. Writing training programs, determining learning objectives,
creating lessons, and evaluating/selecting educational materials.
Desktop Support & Related Skills: Numerous years of experience providing varying levels
of desktop and hardware support both to customers and co-workers in a varying amount of
circumstances and environments. Application of vast technology knowledge to come up with
innovative and cost-effective solutions to solve current and future opportunities.

EDUCATION
Educational Specialist (Ed.S) - Instructional Technology - UNIVERSITY OF TENNESSEE,
Knoxville, TN
Minor: Human Resource Management
Masters of Science, Information Systems - MARSHALL UNIVERSITY, Huntington, WV
Elective courses included Project Management & Engineering Economics
Masters of Business Administration - UNIVERSITY OF PHOENIX, Columbus, OH
Nominated for Outstanding Graduate Student of the Year at University of Phoenix Columbus, OH
Campus
Bachelors of Science, Business Administration - WEST VIRGINIA UNIVERSITY, Morgantown,
WV
Focus on Management Information Systems & Human Resource Management

PROFESSIONAL EXPERIENCE
UNITEDHEALTH GROUP / OPTUM., Franklin, TN

05/2015
Present

Clinical Pharmacy Associate HouseCalls Division

Assist pharmacy department with member contacts (both inbound and outbound) to provide
members optimal assistance with medication needs.
Conduct approximately 130-180 contract attempts a day with about a 9:1 ratio of outbound
calls to inbound calls.
Provide knowledge and expertise in customer service to help tweak and streamline processes
for greater efficiency in the firm.
Train existing and new employees on ways to better themselves to the top-level performance
levels that are seen from day-to-day work activities executed at the office.
DOUGLAS TROVINGER - PAGE 2
AMERICAN COLLEGE OF EDUCATION., Nashville, TN
05/2012
Present
Independent Contractor Instructional Designer

Create graduate level courses in various educational disciplines including instructional

design/technology and educational psychology.

Actively research relevant material set to pre-established standards for courses to maximize
impact and effectiveness.

Create several sets of assessments as well as syllabi, assignments, projects, and other related
coursework.

BEST BUY STORES, INC., Knoxville, TN & Lexington, KY

09/2009
07/2015

Training Coordinator & Sales Consultant Computers & Home Theater

Assisted management team with coming up with various marketing action plans and strategic
product bundles to help increase sales on non-core products through the computer
department and other areas of the store.
Assisted customers daily with various computing and technological needs while achieving
sales of over $7.80M since the first day of employment and statistics consistently ranked at
the top in the store, market, as well as high Net Promoter Score (NPS) results on a monthly
basis.
Provided customers training and feedback on initiatives they achieved pre-sale and post-sale
to achieve predetermined goals and ensure high levels of customer satisfaction.
Recognized for product knowledge and training ability which led to providing courses to
customers and employees on various product lines and departments within the store including
connected solutions (i.e. cable, internet, phone, & home
security).
CHEGG, INC., Lexington, KY

06/2012
03/2015

Independent Contractor Solutions Author Consultant

Assist the firm providing comprehensive solutions in various academic disciplines including
business, engineering, management, mathematics, and statistics.

Compile solutions in a manner which anyone with or without prior knowledge of the subject at
hand could solve the problem(s) reviewed.

Actively participate in their Google+ and LinkedIn group as well as with direct manager for way
to improve the position as well as other avenues of the firm.

UNIVERSITY OF TENNESSEE, Knoxville, TN

08/2008

07/2012

Graduate Research Assistant - Dept. of Instructional Technology

Conducted "hands-on" and classroom training for students, faculty, and staff on various topics
related to instructional technology, website design, multimedia, and statistical analysis.
Assisted with research projects that resulted in several publications and conference
appearances.
Managed a small base of user accounts which were via the BlackBoard LMS as well as several
departmental websites, and other online facilities.
Assisted at times with minor to moderate repairs of various pieces of technologies which
included desktops, laptops, scanning machines, and classroom projectors (including wiring
and connection troubleshooting).
Organized and developed websites for the department to assist the promotional and
informational efforts of the WebIT Program and the College of Education, Health, and Human
Sciences (CEHHS).
TENNESSEE WESLEYAN COLLEGE, Knoxville, TN

05/2010

07/2011

Adjunct Professor - College of Business

Contributed to the educational development of students by teaching courses in business
statistics and statistic fundamentals; prepared lesson plans that complied with curriculum
requirements and learning objectives.
Assisted students with the learning process and encouraged participation in classroom
activities through interactive and team-based activities in addition to personal development
within the subject matter.
Provided continuous feedback to students to assist them in achieving their academic goals.