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Ankush Raina: Address: G-84 Sunheri Bagh South T.T. Nagar, Bhopal (M.P.) Mobile:+91-7747996162
Ankush Raina: Address: G-84 Sunheri Bagh South T.T. Nagar, Bhopal (M.P.) Mobile:+91-7747996162
Professional Synopsis
A Keen planner & strategist with demonstrated abilities in devising marketing activities &
accelerating business growth.
Proven Skills in managing teams to work in sync with the corporate set parameters &
motivating them for achieving business & individual goals.
Strong analytical aptitude towards problem solving & organizational abilities.
A result oriented professional with 4 years of exposure in Service industry.
Handling Training of 55 TM and working as a Executive HR in company.
Proven track record of developing procedures, service standards and Operational Policies,
planning & implementing effective control measures to reduce running costs of the unit.
Core Competencies include:
o
o
Client Servicing
Management
Team Management
Operations
Relationship
Training
Administration
AREAS OF EXPERTISE
Team Management
Leading, mentoring & monitoring the performance of the employees to ensure efficiency in
process operations & meeting the targets.
Creating & sustaining a dynamic environment that fosters development opportunities &
motivates high performance amongst team members.
Operations Management
Ensured rendering of high quality services, resulting in highest level of customer satisfaction
Developing and implementing procedures, control systems for maintaining quality standards.
Ensure profitability of operations and supervise all aspects of management thus Maximizing
Sale & Profitability.
People Management/Training
Identifying Training Requirements of Business Unit managers & team members & Designing
Training Sessions as per need.
Manpower planning & procuring optimum level of people strength at all times.
WORK EXPERIENCE
Growth Path:
16-july-13 to 1-nov-14
18-aug-11 to 12-apr-13
2-nov-14 to 30-july15
Role
Leading a team of 55 Team Members towards attainment of assigned company goals.
Determining the restaurant profit & loss opportunities with the restaurant manager & formulate
corrective action plans by setting objective.
Experimenting & presenting innovative ideas and implementing cost control measures.
Maximizing client satisfaction by delivering high quality services and optimum resource
utilization.
Recruitment of personnel using Target Selection Skills
Orientation of Personnel
Training of Personnel and Auditing level of progress
Conducting On the Job Evaluation of Managers using Evaluation Benchmarks
Conducting Quality Assurance Audits, Conducting Customer Satisfaction Audits, Conducting
Maintenance and Repair Audit by following Planned Maintenance Schedules
Scheduling of staff for optimum productivity on job
Conducting Staff and Management Performance Reviews based on On Floor observation and
administrative skill
Developing Marketing packages for Building Market shares by Local Store Marketing.
Managing F&B control, Budgeting, Accounting and Planning for meeting Budget of various
controllable expense of Restaurant P&L statement.
Handling of Government officials.
Ordering department.
CTC- 3,85,000/- yearly.
TRAINING PROFILE
ACADEMIC CREDENTIALS
Pursed Hospitality management & catering technology in the year 2011 from IHM, bhopal
Passed Higher Secondary in the year of 2008 from St. Marys Senior Secondary school, Bhopal
Passed Matriculation in the year of 2005 from St. Marys Senior Secondary school, Bhopal
PERSONAL INFORMATION
Place:Date: -
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(Ankush Raina)