Swati Gadhvi

704 Hoover Drive Carol Stream, IL 60018 630-400-5635 gadhvi.swati.1990@gmail.com

OBJECTIVE
Seeking to obtain a position in teaching that will enable me to use my
strong organizational skills, past experience, and ability to work well
with young students to drive them to better their education.
EMPLOYMENT HISTORY
Optician, Eye BoutiqueOctober 2015-Present
Maintain patient relations by creating exceptional experiences.
Office maintenance including keeping files organized, patient
records (HIPPA)
Pre-pulling insurance benefits for patients who schedule exams
the next day.
Working with the doctor to help patients understand their eye
health.
Train new hire associates on POS systems, policies, and
procedures.
Educate patients and co workers on the newest eye health
information and eye exam technology.
Sales Supervisor, LensCrafters November 2013October 2015
Consult with patients about best practices around the health of
the eye.
Pre-test patients for the Doctors, including K readings, auto
refraction, color-vision, depth and stereo, Optomap, visual field
and contact lens training.
Provide excellent customer service to customers by building
rapport around their eyewear needs.
Coach associates on the proper sales methods as established by
the company.
Troubleshoot and resolve customer service issues.
Motivate associates on a daily basis to strive above and beyond
to achieve sales and customer satisfaction.
Partner with the Doctor and Lab Manager to develop plans to
achieve daily, weekly, and monthly sales.
Sales Associate, VisionworksJuly 2012November 2013
Average over $20,000 per month in sales for the highest volume
location.

Swati Gadhvi
704 Hoover Drive Carol Stream, IL 60018 630-400-5635 gadhvi.swati.1990@gmail.com

Use SERVE sales process on a daily basis to help customers find

eyewear and lenses that fit their needs.
Brand merchandise according to the store Plano-gram.
Implemented a system of maintaining and organizing under
stock and frame boards.
Review and resolve exceptions on insurance billing, not limited
to, incorrect spellings of names, incorrect dates, incorrect coding
of services rendered.
Brand Representative, Abercrombie & Fitch
June
2008July 2012
Traveled to various locations near store location to promote the
brand.
Recruited individuals for employment based on specific company
standards.
Led orientations with management to train new hires on
company procedures.
Oversaw monthly Visual Merchandising on the sales floor to store
standards.
Education
College of DuPage, Glen Ellyn, Illinois
o October 2015-Present
o Associates in Arts-In Progress
Glenbard North High School, Carol Stream, Illinois
o August 2004- May 2008
o High School Diploma