Jermial Smith

Objective
12529 W. Via Camille Dr.
El Mirage, Arizona 85335
623-882-3305 To obtain a career in a challenging and professional company which utilizes my
Bit_of_honey71@yahoo.com experience while encouraging my professional growth.

Work Experience

Customer Service
12/2008 - Present AT&T .com /Etelecare global, Phoenix, Arizona
 Taking incoming calls from customers who are/have experience problems with their
cell phones or small electrical devices. Trouble shooting the issue notating the
outcome. Tracking and sending packages shipped through Fed Ex. verifying
information on Company as well as personal accounts..Directing callers to the correct
department opening and closing calls with assurance that I've done all i could to
provide Great customer service.

Customer Service
2/2006 - 6/2008 Ultimate Staffing, Phoenix, Arizona
 Answer inbound calls in a fast pace call center input info into computer while using the
computer to answer questions for customers.

Authorization Representative
8/2004 - 1/2006 National Imaging Associates, Phoenix, Arizona
 Answering incoming calls from medical facilities, doctors offices and patients wanting
authorization on radiology procedures while entering patient information and clinical
into database, with adequate information and procedure codes and ICD9 codes
database informs me on authorization status, informing caller if authorization has
been issued or transfer call to physicians review.

Custom Service Manager

3/2001 - 4/2004 National Check Cashers, Columbus, Ohio
 Managed all activities including but not limited to accounts receivable and accounts
payable, opening and closing of store, preparing and counting monies for the day ,
processing checks and loans.

Customer Service Manager

5/1996 - 7/2000 National Check Cashers, Columbus, Ohio
 Managed all activities including but not limited to accounts receivable and accounts
payable, opening and closing of store, preparing and counting monies for the day ,
processing checks and loans.

Education
8/1985 - 6/1988 Centennial High School, Columbus, Ohio
 High School or equivalent


Skills
Skill Name Skill Level Last Used/Experience
 Customer service Expert Currently used/11