Jermial Smith

25270 W.Clanton Ave.

Buckeye, Arizona 85326

623-206-9064

623-386-7151

jermial71@gmail.com

Objective

To obtain a career in a challenging and professional company, this will utilize my

experience while encouraging my professional growth.

Work Experience

Data Entry Operator

1/2010-Present Paper Data Capture Center Phoenix, Arizona

* Purpose: To key data from highly sensitive government forms or images into the electronic
system using a personal computer.

* Organizational Relationships: Report directly to the respective Team Leader and works
under close supervision. Work independently on a team.

* Duties, Tasks, and Responsibilities:

• Must meet established productivity and accuracy standards

• Must stay current with all format and procedures changes
• Must learn screen formats and key verification functions of the system
• All positions must meet established productivity and quality standards
• Responsible for viewing screen, responding to system promptly, and keying correct
characters.

* Skill Requirements:

• Typing speed 40 wpm (5400 keystrokes per hour at 98% accuracy)

• Advanced familiarity with personal computer
• Advanced reasoning and judgment
• Basic math skills
 • Advanced literacy skills

* Physical:

• Finger dexterity required to perform minimum key speed per hour

• Visual acuity to read and interpret 8-12 pt. type, printing, and handwriting
• Sitting for extended periods of time

Gripping and lifting up to 15 lbs

Customer Service

*9/2008 - 4/2009 AT&T .com /Etelecare global, Phoenix, Arizona

Taking incoming calls from customers who are/have experience problems with their cell phones
or small electrical devices, trouble shooting the issue and notating the outcome. Tracking and
sending packages shipped through Fed Ex, verifying information on Company as well as
personal accounts, directing callers to the correct department opening and closing calls with
assurance that I've done all I could to provide great customer service.

Customer Service

*2/2006 - 6/2008 Ultimate Staffing, Phoenix, Arizona

Answer inbound calls in a fast pace call center, input info into computer while using the
computer to answer questions for customers.

Authorization Representative

*8/2004 - 1/2006 National Imaging Associates, Phoenix, Arizona

Answering incoming calls from medical facilities, doctors offices and patients wanting
authorization on radiology procedures while entering patient information and clinical into
database, with adequate information and procedure codes and ICD9 codes database informs me
on authorization status, informing caller if authorization has been issued or transfer call to
physicians review.
Custom Service Manager

*3/2001 - 4/2004 National Check Cashers, Columbus, Ohio

Managed all activities including but not limited to accounts receivable, accounts payable,
opening and closing of store, preparing and counting money for the day, processing checks and
loans.

Customer Service Manager

*5/1996 - 7/2000 National Check Cashers, Columbus, Ohio

Managed all activities including but not limited to accounts receivable and accounts payable,
opening and closing of store, preparing and counting monies for the day , processing checks and
loans.

Education

*8/1985 - 6/1988 Centennial High School, Columbus, Ohio

High School

Skill Name Skill Level Last Used/Experience

Customer service Expert Currently used/11