Additional:

Assertiveness – right of the individual to behave in ways that meet his needs as long as he does not
intrude on the needs and right of others

Aggressive – intrudes in the right of others

Passiveness – individual disregard personal needs and rights in order to accommodate others

Communication – the interchange of information between two or more people, it’s intent is to elicit
response

Purpose of Communication:

- To attain information
- To influence others
-

Mode of Communication:

Verbal communication - Spoke or written words

Choose words:

- Simplicity
- Clarity
- Timing and relevance
- Adaptability
- Credibility

Nonverbal communication – includes gestures and body movement

- Posture and gait

- Hand movement and gestures
- Facial expression

Communication process and its elements:

Referent

Sender

Receiver

Messages

Channels
Feedback

Communication:

Formal Communication Networks:

- Follow the format of the lines of the authority in the organizations hierarchy

Informal Communication

- Occur between people at the same or different levels of the organizational hierarchy but do not
represent formal lives of authority and responsibility

Communication Barriers:

- Culture
- Emotions
- Gender
- Conflict

Methods of Communication:

- Strategy - develops purpose fro specific audience and occasion

- Structure – translate the strategy into specific content
- Style – ways, ideas are presented is as important as the ideas expressed
- Support- from evidence and visual aids helps establish credibility
- Supplement –means to give informed response to challenges and questions related to the
presentation