Scribd Logo
Upload

Welcome to Scribd!

  • Direct Sales Flow Existing Cust

    Uploaded by

    jgarini
    6 views1 page
    This document outlines the sales flow for providing an existing customer a new handset. It involves retrieving the customer's details, verifying their identity, confirming or modifying their account and payment details, obtaining consent for credit checks and call recordings, and proceeding with the standard sales flow depending on the credit check results.

    Original Description:

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document outlines the sales flow for providing an existing customer a new handset. It involves retrieving the customer's details, verifying their identity, confirming or modifying their account and payment details, obtaining consent for credit checks and call recordings, and proceeding with the standard sales flow depending on the credit check results.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views1 page

    Direct Sales Flow Existing Cust

    Uploaded by

    jgarini
    This document outlines the sales flow for providing an existing customer a new handset. It involves retrieving the customer's details, verifying their identity, confirming or modifying their account and payment details, obtaining consent for credit checks and call recordings, and proceeding with the standard sales flow depending on the credit check results.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    NEW HANDSET FOR EXISTING CUSTOMER SALES FLOW

    Retrieve customer Check in HUD


    details in Fresh Refer to SM

    PIN Verification Begin NEW Fresh


    Application

    Secret question
    Confirm/Modify Confirm or Modify Proceed with
    CC Screen details Acc/Payment Screen sales flow from
    Details and SPARS Sales Dec on
    Refer to SM for No
    Verification policy
    Privacy Script
    Obtain recording
    consent
    Begin Recording
    Decline Script

    Credit Check Script


    End Call Obtain Consent
    Cancel Application Credit check
    Wrap Notes

    You might also like