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2.formarea Cererii Turistice
2.formarea Cererii Turistice
Formarea cererii
turistice
LQIOXHQ DJUXSXULORU
LQGLYL]LORU5HSUH]HQWDUHDJUDILF DDFHVWRUDSXQH
GHEXQXULúLVHUYLFLL
FORMAREA CERERII
TURISTICE
Introducere
PLANUL 2.1 Alegerea optLP vQFHUHUHDWXULVWLF
EXQXULGHFRQVXPúLVHUYLFLL
turistice
(YROX LDFHUHULLWXULVWLFH
Introducere
,PSRUWDQ D UHODWLY úL DEVROXW D WXULVPXOXL vQ EXJHWXO GH YHQLWXUL úL
Cererea turistiF FKHOWXLHOLDOSRSXOD LHLDFUHVFXWVSHFWDFXORVFXFRQVHFLQ HQXQXPDL
LQIOXHQ HD] FHUHUHD în QLYHOXO GH VDWLVIDF LH DO WXULúWLORU vQúLúL GDU úL SHQWUX UH]LGHQ LL
ULORUYL]LWDWHGHHL1XP UXOPDUHGHWXULúWLúLP ULPHDHIRUWXOXLORU
WRWDO SHQWUXEXQXUL
ILQDQFLDU DX HIHFWH FRQVLGHUDELOH DVXSUD YHQLWXOXL RFXS ULL IRU HL GH
úLVHUYLFLL
PXQF YHQLWXOXL EXJHWDU DO EDODQ HL GH SO L PHGLXOXL úL FXOWXULL
]RQHORU GH GHVWLQD LH 6F GHUHD FHUHULL SRDWH GD QDúWHUH OD VF GHUHD
VWDQGDUGXOXL GH YLD úL FUHúWHUHD úRPDMXOXL vQ WLPS FH FUHúWHUHD
FUHúWHUHD YHQLWXULORU úL UHGXFHUHD LQIOD LHL ÌQ SOXV ILUPHOH GH WXULVP
VXQW FRQIUXQWDWH FX RVFLOD LL DOH YHQLWXOXL úL SURILWXOXL SUHFXP úL FX
1LYHOXO úL HIHFWXO FHUHULL WXULVWLFH DVXSUD HFRQRPLHL LQIOXHQ HD] SXWHUQLF SURFHVXO GH OXDUH D GHFL]LHL vQ
turism.
$FHVW FDSLWRO YD H[DPLQD WHRULLOH HFRQRPLFH FDUH VWDX OD ED]D OX ULL G eciziei în turism, la nivel
microeconomic.
P VXUDWH GLQ SXQFW GH YHGHUH FDQWLWDWLY vQ SULQFLSDO FHUHUHD HIHFWLY
Variabilele SHQWUX WXULVP GHILQLW FD ILLQG VXPD SH FDUH FRQVXPDWRULL VXQW
cantitative KRW Uk L úL FDSDELOL V R FKHOWXLDVF úL QX FHUHUHD SRWHQ LDO SH FDUH
úLFDOLWDWLYH DFHúWLD úL -ar exprima-R GDF DU DYHD UHVXUVH ILQDQFLDUH . Aceasta nu
vQVHDPQ F YDULDELOHOH FDOLWDWLYH QHP VXUDELOH QX VXQW LPSRUWDQWH
ale cererii
Într-DGHY U FHUFHWDUHD vQ GRPHQLXO SVLKRORJLHL H conomice ia în
FRQVLGHUDUH QXPHURDVH YDULDELOH FRJQLWLYH úL UHFXQRDúWH UROXO
P VXUDELOHWRWXúLVXQWFRQVLGHUDWHFDILLQGSUHSRQGHUHQWH
YHQLW FHUHUHD SHQWUX EXQXUL GH FRQVXP úL WLPSXO QHSO WLW $FHDVW
Decizia pentru UHOD LH YD H[SOLFD FHUHUHD XQHL SHUVRDQH SHQWUX EXQXUL GH FRQVXP úL
produsul turistic servicii incluzând turismul. Procesul decizional referitor la turism se
FRQFUHWL]HD] vQFXPS UDUHDGHEXQXULúLVHUYLFLLVLPXOWDQFRQVHFXWLY
LQFOX]kQG úL FD]XULOH vQ FDUH XQ SURGXV WXULVWLF FRPSOHWHD] VDX
substituie alte produse. Apoi vor fi explicate HIHFWHOH VFKLPE ULORU GH
KRW U úWH V SHWUHDF R YDFDQ vQ DIDUD GRPLFLOLXOXL DORF R VXP GH
PDL PXOW WLPS QHSO WLW DORFDW WLPSXOXL OLEHU VDX DFWLYLW LORU
JRVSRG UHúWL úL vQ FRQVHFLQ FKHOWXLHVF PDL SX LQ WLPS GLQ PXQFD
QHSO WLWQLYHOXOGHYHQLWFUHúWHLDUWLPSXOOLEHUúLDFWLYLWDWHDvQIDPLOLH
VXQW VWULFW P VXUDWH UHOD LD HVWH YDODELO úL LQYHUV FkQG WLPSXO OLEHU
SO WLWH FX WLPSXO QHSO WLW SURGXFH R FDQWLWDWH GLIHULW GH FkúWLJ VDX XQ
buget variabil, care poate fi FKHOWXLW SHQWUX EXQXUL GH FRQVXP úL
servicii. &X FkW YDORDUHD UDSRUWXOXL GLQWUH PXQFD SO WLW úL WLPSXO
QHSO WLW HVWH PDL PDUH FX DWkW EXJHWHOH DORFDWH FRQVXPXOXL VXQW PDL
PDULúLLQYHUV
&%8 GLQ ILJXUD $[D YHUWLFDO P VRDU YDORDUHD FRQVXPXOXL LDU D[D RUL]RQWDO P VRDU FUHúWHULOH vQ
WLPSXO QHSO WLW LQWHUSUHWkQG GH OD VWkQJD OD GUHDSWD VDX FUHúWHULOH GH WLPS SO WLW FkQG VH LOXVWUHD] GH O a
GUHDSWDOD VWkQJD $[D2& DUDW FRQVXPXOPD[LPSRVLELOGLQ PXQFDSO WLW ÌQFD]XOvQFDUHRSHUVRDQ QX
DUH FkúWLJXUL GLQ PXQFD SO WLW úRPHULL FDUH VH vQWUH LQ GLQ DMXWRUXO GH úRPDM GH H[HPSOX VH RE LQH R
I2
I1
C
E
Consum, venit
C2 I1
Consum, venit
D I2
I1
C1
C* B
0 U2 U1 U
7LPSQHSO WLW →
←7LPSSO WLW
3RSXOD LD DúWHDSW GH DVHPHQHD VDWLVIDF LH VDX XWLOLW L GLQ EXQXULOH
Curbele de
FRQVXPDWH úL GLQ WLPSXO QHSO WLW ([LVW VLWXD LL FkQG R SHUVRDQ
LQGLIHUHQ în
SRDWH SULPL DFHHDúL XWLOLWDWH GLQWU -o cantitate mai mare de bunuri
consumul turistic FRQVXPDWH úL R PDL PDUH FDQWLWDWH D WLPSXOXL QHSO WLW VDX GLQ
FRPELQD LL LQWHUPHGLDUH DOH FHORU GRX 'LIHULWHOH FRPELQD LL DOH
FRQVXPXOXL úL WLPSXOXL QHSO WLW IXUQL]HD] XQ QLYHO DQXPH DO
VDWLVIDF LHL GHVFULV GH FXUEHOH ,1 I1 úL ,2I2 în figura 2.1. Curbele sunt
cunoscute ca fiind FXUEH GH LQGLIHUHQ SHQWUX F SHUVRDQD HVWH
LQGLIHUHQW ID GH DOWH SR]L LL DOWHUQDWLYH SH R FXUE GDW GHRDUHFH
HD RE LQH VDWLVIDF LD DúWHSWDW GH OD R VLQJXU FRPELQD LH vQWUH
FDQWLWDWHD GH EXQXUL úL VHUYLFLL DFKL]L LRQDWH &XUEHOH GH LQGLIHUHQ
PDL vQGHS UWDWH GH RULJLQHD JUDILFXOXL FRUHVSXQG YDORULORU FHOH PDL
maiPDULVDWLVIDF LL
7HRULD HFRQRPLF LD vQ FRQVLGHUDUH DFHD FDWHJRULH D SRSXOD LHL FDUH
D WLPSXOXL QHSO WLW $FHDVW FDWHJRULH HVWH UHIOHFWDW vQ SXQFWXO ' GLQ
figura 2.1, coordonatHOH DFHVWXL SXQFW ILLQG GDWH GH WDQJHQ D vQWUH
FXUEDGHLQGLIHUHQ ,1I1 FDUH UHIOHFW SUHIHULQ HOH LQGLYLGXDOHúLOLQLD
Raportul
EXJHWXOXL úL DUDW FRPELQD LD RSWLP vQWUH FRQVXP 2& úL WLPSXO
între consum QHSO WLW 28 VDX WLPSXO SO WLW 881 3UHIHULQ HOH LQGLYLGXDOH VXQW
úLWLPSXOQHSO WLW UHIOHFWDWH GH GLIHULWH FRPELQD LL vQWUH FRQVXP úL WLPSXO QHSO WLW 'H
H[HPSOX R SHUVRDQ SRDWH RE LQH DFHODúL QLYHO DO VDWLVIDF LHL SULQ
consumului OC2 FRPELQDW FX R YDORDUH PDL MRDV D WLPSXOXL QHSO WLW
ÌQ SUDFWLF DSDU GHVLJXU VLWXD LL FkQG R SHUVRDQ QX HVWH FDSDELO V RE LQ FRPELQD LD FRUHVSXQ] WRDUH
SUHIHULQ HORU VDOH úL FRQVXPXOXL GH WLPS QHSO WLW EVWH FD]XO FkQG PXQFD SO WLW HVWH PDL UHGXV FD VXP GH
%XJHWXOGLVSRQLELOSHQWUXWXULVPúLSHQWUXFXPS UDUHDGHEXQXULHVWH
IRUPDW GLQ YHQLWXO VDX EXJHWXO RE LQXW GLQ PXQFD LQGLYLGXDO SO WLW
RIHUWD GH PXQF SUHIHULQ HOH SHQWUX FRQVXP SHUPLVH GH PXQFD
Efectul SO WLW úL WLPSXO QHSO WLW &RQVXPXO úL RIHUWD GH PXQF VXQW
GHVXEVWLWX LH GHWHUPLQDQWH VLPXOWDQH GH ED] 6FKLPE ULOH vQ UHPXQHUDUHD PXQFLL
FRQVXPXO FX XQ WLPS QHSO WLW PDL PDUH DúD QXPLWXO efect de
subVWLWX LH).
,QYHUVXQLQGLYLGSRDWHGHFLGHV RE LQ XQVDODULXPDLPDUHSHQWUXR
FDQWLWDWH PDL PDUH GH WLPS SO WLW V FXPSHUH PDL PXOWH EXQXUL úL
úLHIHFWXOQHW „efectul net”. Efectul net HVWH R FRPELQD LH vQWUH SUHIHULQ HOH
LQGLYLGXDOH úL FRQVXPXO GH WLPS SO WLW VDX QX ÌQ FRQWLQXDUH YRU IL
H[SOLFDWH HIHFWHOH GH VXEVWLWX LH úL GH YHQLW vQ FD]XO WXULVPXOXL úL
úLVHUYLFLLORU
5DSRUWXOvQWUHFHUHUHDSHQWUXWXULVPúLFHUHUHD
SHQWUXEXQXULGHFRQVXPúLVHUYLFLL
de turism H[WUHPH LQGLYLGXO SRDWH DORFD WRW EXJHWXO V X ILH SHQWUX WXULVP ILH
QXPDL SHQWUX FXPS UDUHD GH EXQXUL úL VHUYLFLL ÌQWUH FHOH GRX
úLDOWHEXQXUL
H[WUHPH SRW IL SRVLELOH GLIHULWH FRPELQD LL $FHVWH FRPELQD LL VXQW
UHDOL]DWH GH OLQLD EXJHWXOXL úL SDQWD FDUH LQGLF SUH XULOH UHODWLYH DOH
I1
Turism
I2
T1
0 G1 G
Alte bunuri
)LJXUD&RQVXPXOGHWXULVPúLDOWHEXQXUL
D[D 2* UHSUH]LQW FDQWLWDWHD GH EXQXUL úL VHUYLFLL FDUH YD IL FRQVXPDW vQ FD]XO vQ FDUH
Varia LLDOHP ULPLL
consumului turistic
VHUYLFLL GHSLQGH GH SUHIHULQ HOH LQGLYLGXOXL &RPELQD LL DOWHUQDWLYH vQWUH WXULVP úL DOWH
EXQXUL GH FRQVXP úL VHUYLFLL SRW DGXFH FRQVXPDWRUXOXL DFHODúL QLYHO DO VDWLVIDF LHL GH
H[HPSOX FRQVXPXO VF ]XW SHQWUX WXULVP úL FRQVXPXO ULGLFDW GH DOWH EXQXUL SRDWH DGXFH
DFHHDúL VDWLVIDF LH FD úL FRQVXPXO PDUH SHQWUX WXULVP úL FRQVXPXO VF ]XW GH EXQXUL ÌQ
ILJXUD FXUED GH LQGLIHUHQ ,1 I2 UHSUH]LQW R SHUVRDQ FDUH úL vPSDUWH EXJHWXO vQWUH
-
WXULVPúLDOWHEXQXULvQVFRSXOPD[LPL] ULLVDWLVIDF LHL$FHVWDHVWHSXQFWXO'XQGHFXUED
GH LQGLIHUHQ HVWH WDQJHQ LDO OD OLQLD EXJHWXOXL RE LQkQG vQ 27 WXULVP úL vQ 2*
RSWLP D GLIHULWHORU WLSXUL GLQ WXULVP 'H H[HPSOX XQ WXULVW SRDWH
cheltui întrHJXOEXJHWSHQWUXWXULVPSHQWUXYL]LWHODSULHWHQLúLUXGHVDX
9DULD LLDOH SHQWUX YDFDQ H vQ ORFDOLW L QRL GLQ VWU LQ WDWH VDX SRDWH DOHJH R
diferitelor tipuri FRPELQD LH D FHORU GRX RS LXQL 'HFL]LD RSWLP GHSLQGH GLQ QRX GH
reprezentate grafic.
I1
Tp
Paris
I2
Tp1
0 TL1 TL
Londra
)LJXUD'HVWLQD LLWXULVWLFHFRPSOHPHQWDUH
FRQVLGHU WRDWH GHVWLQD LLOH LQGLIHUHQW GH UL FD R SDUWH FRPSOHPHQWDU D H[SHULHQ HL WXULVWLFH FD GHVWLQD LL
dHVXEVWLWX LH/RQGUDúL3DULVSRWILFRQVLGHUDWHFDILLQGFRPSOHPHQWDUHLDUEXJHWXOVHvPSDUWHvQWUHDFHVWHD
Acest caz este descris în figura 2.3., unde linia bugetului TpúL7lDUDW FDUHFRPELQD LLGHFKHOWXLHOLWXULVWLFH
SRWILDORFDWHVSUHFHOHGRX GHVWLQD LLLDUFXUED,,DUDW SURSRU LDvQFDUHSHUVRDQDGRUHúWHV DORFHEXJHWXOXL
Linia bugetului TSTNY iQGLF SUH XULOH UHIHULWRDUH OD GRX GHVWLQD LL
2S LXQLSHQWUX GH YDFDQ úL SURSRU LD GLIHULW GH DORFDUH D EXJHWXOXL SHQWUX WXULVP
destLQD LLWXULVWLFH SHQWUX ILHFDUH GHVWLQD LH 'HFL FXUED GH LQGLIHUHQ ,B IB DUDW F
FRQVLGHU GH DVHPHQHD FHOH GRX FRPELQD LL FD VXEVWLWXLELOH GDU D
&XQRDúWHUHD P VXULL vQ FDUH WLSXULOH GLIHULWH GH WXULVP VDX GHVWLQD LLOH WXULVWLFH VXQW VXEVWLWXLELOH VDX
H[SORUDW vQOLWHUDWXUDGHWXULVP
)LJXUD6XEVWLWXLUHDGHVWLQD LLORUWXULVWLFHGDWRUDW IDFWRULORUHFRQRPLFL
úLFRPSRUWDPHQWDOLGHUHIHULQ
(FRQRPLúWLL FRQVLGHU F FHUHUHD WXULVWLF HVWH LQIOXHQ DW vQ SULQFLSDO GH XUP WRULL IDFWRUL YHQLWXULOH
SUH XULOH úL LQIRUPD LLOH UHIHULWRDUH OD RIHUWD WXULVWLF 'H DVHPHQHD DFHúWL IDFWRUL LQIOXHQ HD] úL
FRPSRUWDPHQWXO DWkW DO IXUQL]RULORU GH WXULVP FkW úL DO LQVWLWX LLORU SXEOLFH UHVSRQVDELOH GH OHJLVOD LD GLQ
turism.
*UDILFHIHFWHOHILHF UHLDGLQWUHDFHVWHYDULDELOHOXDWHVHSDUDWVHSUH]LQW DVWIHOvQILJXUD
)LJXUD(IHFWHOHXQHLFUHúWHULDYHQLWXOXLDVXSUDFRQVXPXOXLWXULVWLF
,QFD]XOXQHLFUHúWHULGHYHQLWSUH XULOHU PkQkQGUHODWLYFRQVWDQWH
Cererea pentru efectul acesteia asupra majoriW LL WLSXULORU GH WXULVP úL D PDMRULWDWLL
R FUHúWHUH D YHQLWXOXL úL DVXSUD FHUHULL SHQWUX DOWH EXQXUL úL VHUYLFLL
vQIXQF LHGHYHQLW
FRUHOD LD HVWH QRUPDO úL YDORULOH VDOH VXQW SR]LWLYH SHQWUX WXULVPXO
GH PDV (VWH WRWXúL SRVLELO FD R FUHúWHUH GH YHQLW V DWUDJ R
SU EXúLUHDFHUHULLSHQWUXDQXPLWHIRUPHGHWXULVPFXPDUILFHOGH
FD]XO vQ FDUH R YDFDQ SH SODMD GLQ &DUUDLEH HVWH vQORFXLW FX R
YDFDQ OD&RVWD%UDYD
YHQLWXOXL úL VXQW SDUDOHOH SHQWUX F V DX FRQVLGHUDW SUH XUL UHODWLY
-
FRQVWDQWHDWkWSHQWUXWXULVPFkWúLSHQWUXFHOHODOWHEXQ uri. Curbele de
LQGLIHUHQ LQGLF SUHIHULQ HOH SHUVRQDOH SHQWUX GLIHULWH IRUPH GH
turism.
'DF WXULVPXO HVWH XQ SURGXV GH X] FXUHQW SUHIHULQ HOH SRW IL
repede decât acesta atunci când produsul este cunoscut ca bun “de
OX[´ LDU GDF FHUHUHD FUHúWH PDL vQFHW GHFkW YHQLWXO SURGXVXO HVWH
'LQ SXQFW GH YHGHUH DO HODVWLFLW LL FHUHUHD WUHEXLH V ILH HODVWLF SHQWUX XQ SURGXV GH OX[ vQ UDSRUW FX
$ GRXD VLWXD LH VH UHIHU OD HIHFWHOH SURGXVH GH VFKLPE ULOH vQ SUH XUL UHODWLYH DVXSUD FHUHULL WXULVWLFH DWXQFL
FkQG YHQLWXO U PkQH FRQVWDQW &HUHUHD úL SUH XULOH VXQW GH RELFHL LQYHUV SURSRU LRQDOH DúD vQFkW R VF GHUH D
SUHWXULORU DWUDJH vQ PRG QRUPDO R FUHúWHUH D FHUHULL úL LQYHUV (IHFWXO VF GHULL SUH XULORU vQ WXULVP HVWH
FRQVWDQWH 5HSDUWL LD FRQVXPXOXL vQWUH WXULVP úL DOWH EXQXUL vQ FD]XO
VF GHULL SUH XULORU HVWH UHSUH]HQWDW GH OLQLD 7C* 5HSDUWL LD LQL LDO úL
FHD RSWLP D FRQVXPXOXL vQWUH WXULVP úL DOWH EXQXUL VXQW UHSUH]HQWDWH
&HD GH D GRXD VLWXD LH SRDWH DS UHD úL DWXQFL FkQG FHUHUHD SHQWUX XQ
XQD vQ )UDQ D úL XQD vQ ,WDOLD 'DF YDORDUHD IUDQFXOXL IUDQFH] FUHúWH
ID GH OLUD VWHUOLQ LDU OLUD LWDOLDQ U PkQH FRQVWDQW HO YD DOHJH
SUH XULORU úL YHQLWXULORU DVXSUD FHUHULL WXULVWLFH ILJXU FDUH UHSUH]LQW
GHIDSWRFRPELQD LHvQWUHILJXULOHVL
VHQVXO F WXULVPXO GHYLQH PDL LHIWLQ LQ UDSRUW FX DOWH EXQXUL úL SDQWD
EXJHWXOXLSHUVRQDOVHVFKLPE GHOD7*LQ7C*
3XQFWXO RSWLP DO FRQVXPXOXL HUD LQL LDO vQ ' (IHFWXO VFKLPE ULL vQ
vQ UDSRUW FX QRLOH SUH XUL UHODWLYH WDQJHQ LDO FX FXUED LQL LDO GH
LQGLIHUHQW ,1 I1 GDF OLQLD 33 HVWH WDQJHQW OD FXUED GH LQGLIHUHQ
(IHFWXO VFKLPE ULL vQ SUH XUL UHODWLYH HVWH DU WDW SULQ VFKLPEDUHD
Efectul de SR]L LHL SXQFWXOXL ' FX 6 $FHVW HIHFW HVWH FXQRVFXW FD “efect de
VXEVWLWX LH VXEVWLWX LH´GDWRULW VF GHULLSUH XULORUSRSXOD LDSUHIHU FRQVXPXOGH
úLGHYHQLW turism (relativ mai ieftin) în detrimentul altor bunuri, deci cererea
SHQWUXWXULVPFUHúWHLDUFHDSHQWUXDOWHEXQXULVFDGH
YHQLWXO UHDO SHQWUX WXULVP VDX SHQWUX DOWH EXQXUL VDX SX LQ SHQWUX
figura 2.7. unde sunt reprezentate OT2WXULVPXOúL2*2 (alte bunuri);
OLQLD33HVWHSDUDOHO FX7C*úLUDWDSUH XOXLHVWHPHQ LQXW FRQVWDQW
FDUH FUHúWH YHQLWXO HVWH FKHOWXLW SHQWUX DOWH EXQXUL HIHFWXO YD IL
&X DOWH FXYLQWH FHUHUHD SHQWUX WXULVP SRDWH FUHúWH vQ WLPS FH FHUHUHD
UDSRUWFXSUHIHULQ HOHSHUVRQDOHDOHLQGLYL]LORU
ÌQ ILQDO HVWH ELQH V QRW P F HIHFWXO GH VXEVWLWX LH FDUH UH]XOW GLQ
Cererea
VFKLPEDUHD vQ SUH XUL UHODWLYH DúD FXP HVWH GHPRQVWUDW vQ ILJXUD
FRPSHQVDW
DIRVWGHILQLWvQFRQGL LLOHPHQ LQHULLXQXLYHQLWFRQVWDQW2DOW
pentru turism GHILQL LH D HIHFWXOXL GH VXEVWLWX LH VH ED]HD] SH VFKLPE ULOH FHUHULL
UH]XOWDWH GLQ VFKLPE ULOH vQ SUH XUL UHODWLYH FD] vQ FDUH XWLOLWDWHD
(YROX LDFHUHULLWXULVWLFH
YDULD] GH OD R SHULRDG OD DOWD 'DF GH H[HPSOX VXQW FRQVLGHUDWH
Efectul timpului GRX SHULRDGHGHWLPSRSHUVRDQ DUSXWHDGHFLGHV FKHOWXLDVF WRDWH
asupra cererii YHQLWXULOH VDOH vQ SHULRDGD úL QLPLF vQ viitor (perioada 2), având ca
turistice VFRS PD[LPL]DUHD FRQVXPXOXL LQL LDO 2 DOW DOWHUQDWLY HVWH FD R
pentru a-úL FUHúWH FKHOWXLDOD úL FRQVXPXO vQ SHULRDGD $FHVWH
bunuri în perioada úL WRW <2 SHQWUX WXULVP úL DOWH EXQXUL vQ SHULRDGD
ÌQDFHVWFD]SXQFWXORSWLPDOFRQVXPXOXLDUIL'$FHHDúLSHUVRDQ
DU SXWHD GHFLGH V FRQVXPH PDL SX LQ vQ SULPD SHULRDG SHQWUX D
consuma mai mult în cea de-a doua. În cazul extrem al unui individ
5HSDUWL LD cDUH DOHJH V QX FRQVXPH QLPLF vQ SHULRDGD SHQWUX D-úL PD[LPL]D
consumului turistic consumul în perioada 2, punctul optim al consumului ar fi C.
3RVLELOLW LOHGHFRQVXPUHDOHvQFD]XOXQHLFKHOWXLHOLLQL LDOHPDLPLFL
pe perioade de timp úL DO DOWHLD XOWHULRDUH PDL PDUL VXQW UHSUH]HQWDWH JUDI ic prin dreapta
&' 5HSDUWL]DUHD FRQVXPXOXL vQWUH FHOH GRX SHULRDGH GHSLQGH GH
FDUH vQ DFHVW FD] DUDW PRGHOXO GH UHSDUWL LH D FRQVXPXOXL vQWUH FHOH
GRX SHULRDGH PRGHO FDUH vQ DPEHOH FD]XUL RIHU DFHODúL QLYHO GH
VDWLVIDF LH
WXULVPúLDOWHEXQXULvQSHULRDGD –WHQGLQ UHSUH]HQWDW GH2&1 – pentru a putea consuma mai mult – OC2 –
vQSHULRDGDXUP WRDUH
)LJXUD&RQVXPXOLQWHUWHPSRUDOGHWXULVPGDWRUDWvPSUXPXWXULORUúLvPSUXPXW ULORU
$FHDVW VLWXD LH LJQRU SRVLELOLWDWHD FD SRSXOD LD V DSHOH]H OD
LQWHUWHPSRUDO D FRQVXPXOXL DúD FXP DUDW vQ ILJXUD GH &'&
Modificarea FDUH LOXVWUHD] UHVWUkQJHUHD EXJHWXOXL /LQLD &' HVWH PDL DEUXSW
consumului turistic GHFkW OLQLD HFKLYDOHQW GLQ ILJXUD GDW ILLQG IDSWXO F R SHUVRDQ
poate avea un venit viitor mai mare, prin urmare un consum viitor
GDWRUDW vPSUXPXWXOXL
PDL PDUH GDWRULW GREkQ]LORU RE LQXWH GLQ vPSUXPXWXO DFRUGDW
GH YHQLWXO RE LQXW DWkW SULQ vPSUXPXWXO GH EDQL FkW úL GLQ GREkQ]LOH
FRQVXP PD[LP vQ SULPD SHULRDG úL ]HUR vQ D GRXD SHULRDG 2&
DUDW OLPLWD vQ VLWXD LD LQYHUV LDU && FRPELQD LD GH FRQVXP
SHUVRDQ DOHJH V vPSUXPXWH EDQL SHQWUX D úL P UL FRQVXPXO LQL LDO
-
în timp ce ILIL LOXVWUHD] FD]XO XQXL LQGLYLG FDUH SUHIHU V GHD EDQL
cu împruPXW XUP ULQG D-úL FUHúWH YHQLWXO úL FRQVXPXO vQ SHULRDGD D
doua.
([LVW FkWHYD LPSOLFD LL vQ DFHVWH DQDOL]H GDWRUDWH VFKLPE ULORU UDWHL
GREkQ]LL úL D UDWHL LQIOD LHL FDUH DIHFWHD] SRVLELOLW LOH GH UHSDUWL LH
FRQVXPDOHDWRUPDLSX LQvQSUH]HQWúLPDLPXOWPDLWkU]LXVDXLQYHUV
'H H[HPSOX vQ ILJXUD OLQLD LQL LDO D EXJHWXOXLSHQWUX WXULVP úL
consumului YHQLWXOXL YLLWRU úL GHVFUHúWHUHD SRVLELOLWDWLORU DFWXDOH GH FRQVXP SULQ
&C&C
vQILJXU
UDWHLLQIOD LHL
Pentru cel care ia cu împrumut, efectul nHWDOFUHúWHULLUDWHORUGREkQ]LL
úLUDWHLGREkQ]LL
DVXSUD FRQVXPXOXL FXUHQW HVWH QHJDWLY GDU SHQWUX FHO FDUH G FX
P ULPLOH UHODWLYH DOH vPSUXPXWXOXL vQ FRQFOX]LH DSDUH HIHFWXO QHW DO
VXEVWLWX LHL úL HIHFWXO YHQLWXOXL (VWH GH DVHPHQHD LQWHUHVDQW V QRW P
FHOHGHWHUPLQDWHGHRFUHúWHUHDUDWHLGREkQ]LL
&RQVHFLQ HOH VXQW PDL FRPSOH[H GDF VFKLPE ULOH UDWHL LQIOD LHL VXQW
acompaniDWH GH R VFKLPEDUH vQ SUH XULOH UHODWLYH DOH WXULVPXOXL úL DOH
DOWRU EXQXUL FD] vQ FDUH WUHEXLH OXDWH vQ FDOFXO úL HIHFWHOH VFKLPE ULL
volumului veniturilor.
)LJXUD(IHFWHOHFUHúWHULLUDWHLGREkQ]LLDVXSUDEXJHWXOXLFRQVXPDWRUXOXLGHWX rism
&RQWH[WXOVRFLDODOOX ULLGHFL]LHLvQWXULVP
$WkW EXJHWXO GH YHQLWXUL úL FKHOWXLHOL FkW úL SUHIHULQ HOH SRSXOD LHL
FRQVWLWXLH YDULDELOH HVHQ LDOH FH VWDX OD ED]D IRUP ULL FHUHULL WXULVWLFH
XWLOL]kQG HFXD LL VLPSOH úL VLVWHPH GH HFXD LL DOH FHUHULL WXULVWLFH
FHUHULL QX H[SOLF PRGXO vQ FDUH VH IRUPHD] DFHVWH SUHIHULQ H úL
Rolul gusturi sau procesul prin care se iau deciziile într-un anumit context
comportamentului HFRQRPLF úL VRFLDO &HUFHW ULOH XOWHULRDUH V-au concentrat asupra
H[SULPDW GH LQGLYLG GH D HYDGD GLQ SUHRFXS ULOH ]LOQLFH F XWkQG
DO DFHVWRU FHUFHW UL V D UHDOL]DW R FULWHUL]DUH D IRUPHORU GH WXULVP úL
-
WLSXULORU GH WXULúWL &DWHJRULD GH ³KRLQDUL U W FLWRUL´ DL OXL *UD\
comportamentale FH QX SRDWH IL VDWLVI FXW OD GRPLFLOLX &ULWHULLOH SVLKRORJLFH GH
H[WUDYHUWLWXO HVWH PDL DYHQWXURV úL vQFUH] WRU vQ VLQH vQ WLPS FH
6WXGLLOH PRWLYD LRQDOH RIHU H[SOLFD LL PDL FRUHFWH DOH SURJUHVHORU
PHWRGHLDQDOLWLFHvQFDGUXOF UHLDDERUGDUHDHVWHvQJHQHUDOPDLPXOW
FHUFHW ULOH PRWLYD LRQDOH DX IRVW vQJOREDWH vQ FHOH PDL LPSRUWDQWH
FRQVLGHU F WUHEXLH VXSXVH P VXU ULL úL SHUFHS LLOH LQIRUPD LLOH
OXDWH KRW UkULOH QHFHVLW LQYHVWLJDUHD FRQWH[WXOXL VRFLDO vQ FDUH DUH ORF
ULWPXOFRQVXPXOXLúLDOHFRQRPLLORUODQLYHOPDFURÌQWHRULDVDOHJDW
JUXSXULOH FX XQ YHQLW PDL VF ]XW XUPHD] PRGHOHOH GH YDFDQ DOH
FHORU ERJD L &ODVLILFDUHD WLSXULORU GH WXULúWL vQ H[WUDYHUWL L úL
LQWURYHUWL L SUHFXP úL FLFOXO GH YLD DO VWD LXQLORU UHIOHFW LQIOXHQ D
LQJHQLRV GH H[HPSOX HVWH vQ F XWDUH GH QRL H[SHULHQ H LDU DO L WXULúWL
DFHVW WLS GH FRPSRUWDPHQW $VHPHQHD PDQLIHVW UL DX FRQGXV OD
PRGLILF ULvQPRGHOHOHGHFRPSRUWDPHQWWXULVWLF&HUHUHDSHQWUXXQHOH
GHVWLQD LL DOH SLH HL WXULVWLFH D VF ]XW vQ FD]XO FkWRUYD VWD LXQL OLWRUDOH
Socializarea HFRQRPLF FD SH XQ GHWHUPLQDQW LPSRUWDQW DO PRGHOHORU GH
OH VXQW SUH]HQWDWH DSWLWXGLQLOH SULYLQG FRQVXPXO úL SH FDUH DFHúWLD úL
OHGH]YROW úLvQVXúHVFGHODRFXQRDúWHUHDEDQLORUúLSRVHVLXQLORUúL
intHUDF LXQHGLQFDGUXOIDPLOLHLHVWHGHDVHPHQHDLPSRUWDQW
&HUFHW ULOH DX DU WDW F UROXO VR LLORU vQ OXDUHD GHFL]LLORU SHQWUX R
vQ FDUH VH LD DFHDVW GHFL]LH HVWH LPSRUWDQW 3HQWUX PDMRU itatea
EXQXULORU úL VHUYLFLLORU FX FkW DFHVWHD VXQW PDL FRPSOH[H GLQ SXQFW
DVXSUDSURFHVHORUGHFRQVXPWXULVWLFGXUDELOHúLQHGXUDELOHvQFDGUXO
VDX FKLDU vQWUH JUXSXULOH VRFLDOH 5HIHULWRU OD KRW UkULOH SULYLQG
Socializarea
FRQVXPXO VH QXP U úL YkUVWD ID]D FLFOXO YLH LL DO SURGXVXOXL FODVD
consumului
VRFLDO YHQLWXO úL QD LRQDOLWDWHD ÌQ PRG WUDGL LRQDO PDL DOHV vQ
turistic
familiile din clasele sociale privilegiate, deciziile privind consumul
HUDX OXDWH GH F WUH VR ÌQ FD]XO IDPLOLLORU FX XQ YHQLW PHGLX
vQWUHSULQVH SkQ vQ SUH]HQW DX GHPRQVWUDW F SHUV oana din familie
FDUH GH LQH SXWHUHD ILQDQFLDU DUH úL LQL LDWLYD FKHOWXLHOLORU
I FkQGX VH U VSXQ] WRDUH GH UH]XOWDW vQ FD]XO vQ FDUH FRQGL LLOH
-
HFRQRPLFH úL VRFLDOH VH VFKLPE úL DOWH SHUVRDQH SRW SDUWLFLSD OD
procesul decizional.
SURFHV LQWHUDFWLY GLQ FDGUXO XQLW LL GH FRQVXP IDPLOLD SUHFXP úL
vQWUH XQLWDWHD GH FRQVXP UHVSHFWLY úL DOWH JUXSXUL VRFLDOH H[SOLFkQG
Experimentul FRQWH[WXO VRFLDO DO FHUHULL úL FRPSRUWDPHQWXOXL WXULVWLF &RQIRUP
economic ³WHRULHLMRFXULORU´UH]XOWDWHOHVXQWGHWHUPLQDWHGHVFRSXULOHSURSXVHúL
GH VWUDWHJLD IRORVLW GH SDUWLFLSDQ L 'H H[HPSOX XQXO VDX PDL PXO L
în turism PHPEUL DL XQHL IDPLOLL VH SRW DVRFLD vQ VFRSXO HIHFWX ULL XQHL YDFDQ H
SH OLWRUDO LDU FHLODO L PHPEUL DL IDPLOLHL FDUH GRUHVF R YDFDQ
/XDUHD GHFL]LLORU vQ VLWXD LL GH ULVF úL QHVLJXUDQ SRDWH DYHD ORF úL vQ
SULYLQG YHQLWXO YLLWRU SUH XULOH LQIOD LD úL GREkQ]LOH 8QLL SVLKR -
vQVLWXD LLOH
VRFLRORJLVXV LQF GHúLvQXQHOHFD]XULFRQVXPDWRUXODUSXWHD diminua
de risc GLQ QHVLJXUDQ SULQ RE LQHUHD GH PDL PXOW LQIRUPD LH R GDW FH YD
IRVW DWLQV XQ QLYHO DFFHSWDELO GH LQIRUPD LL F XWDUHD GH LQIRUPD LL
SRDWH DYHD ORF úL vQDLQWH FD SRWHQ LDOXO FRQVXPDWRU V IL DWLQV
FDQWLWDWHD PD[LP GH LQIRUPD LH SH FDUH R SRDWH DFXPXOD úL FRQIRUP
VH DVWIHO IHQRPHQXO GH U VWXUQDUH D SUHIHULQ HORU VXJHUDW úL GH
VLVWHPXOGHHFXD LLDOWLSXULORUGHFHUHUHWXULVWLF
ÌQ FD]XO SUHIHULQ HORU GH FRQVXP SHQWUX WXULVPXO LQWHUQD LRQDO
I FXWH vQWU R DOW SHULRDG /RHZHQVWHLQ $OWH FHUFHW UL DOH
-
modurilor vQ FDUH LQGLYL]LL úL JUXSXULOH RE LQ VHOHFWHD] úL IRORVHVF
Metoda LQIRUPD LD vQ GHFL]LLOH SULYLWRDUH OD FRQVXP VXQW HIHFWXDWH FX DMXWRUXO
H[SHULPHQWDO instrumentarului de marketing (exemplu, Middleton, 1988; Kotler,
8WLOL]DUHDFXQRúWLQ HORUIXUQL]DWHGHDOWHGL
scipline poate
în determinarea
vPERJ L VHPQLILFDWLY WHRULLOH HFRQRPLFH UHIHULWRDUH OD GHFL]LLOH GH
SUHIHULQ HORU consum în turism. De exemplu, la nivel microeconomic s-a formulat
pentru turism LSRWH]D F FHUHUHD WXULVWLF GHSLQGH GH SXWHUHD HFRQRPLF D DQXPLWRU
LQFOXGHUHD DFHVWRUD vQ VLVWHPXO GH HFXD LL DO FHUHULL WXULVWLFH ,Q IHOXO
sunt:
• P ULPHDYHQLWXOXLGLVSRQLELO
• P ULPHDFRQVXPXOXL
• GXUDWDúLP ULPHDPXQFLLSO WLWHúLDWLPSXOXLQHSO WLW
'LIHULWHOH FRPELQD LL vQWUH DFHVWH YDULDELOH GHWHUPLQ DQXPLWH P ULPL DOH FHUHULL úL FRQVXPXOXL
numite:
Õ efectul venitului;
Õ efectul net.
'H DVHPHQHD XQ ORF LPSRUWDQW vQ IRUPDUHD FHUHULL vO DX úL YDULDELOHOH FDOLWDWLYH GH RELFHL JUHX GH
P surat cantitativ, dar posibil a fi evaluate cu ajutorul modelelor comportamentale. Aceste variabile sunt:
Õ vQFOLQD LDGHDFKHOWXLPDLPXOWSHQWUXWXULVPGHFkWSHQWUXDOWHEXQXULúLVHUYLFLLúLLQYHUV
Õ SUHIHULQ DSHQWUXDQXPLWHIRUPHGHWXULVP
Õ RS LXQHDSHQWUXGHVWLQD LLWXULVWLFHDOWHUQDWLYH
&RPELQDUHDFHORUGRX FDWHJRULLGHYDULDELOHSURGXFHDQXPLWHHIHFWHDVXSUDFHUHULLWXULVWLFH6XQWPDL
Õ HIHFWXOvPSUXPXWXULORUúLvPSUXPXW ULORU
S-DXHIHFWXDWRVHULHGHVWXGLLWHRUHWLFHFDX]DOHFDUHDXFRQGXVODRFULWHUL]DUHDIRUPHORUGHWXULVPúL
WLSXULORUGHWXULúWLúLDPRWLYD LLORUGHF O WRULH
(Crompton, 1979)
• SUHIHULQ HOHúLDúWHSW ULOH7LVKEHLQ
ÌQ VIkUúLW SVLKRORJLD HFRQRPLF úL VRFLRORJLD FRQVLGHU VRFLDOL]DUHD HFRQRPLF FD SH XQ GHWHUPLQDQW
LPSRUWDQWDOPRGHOHORUGHFRPSRUWDPHQWDOSUHIHULQ HORUúLJXVWXULORUSHQWUXWXULVP
Cuvinte cheie
elasticitatea cererii = VHQVLELOLWDWHD FHUHULL vQ YROXP úL VWUXFWXU OD PRGLILF ULOH GLIHUL LORU IDFWRUL
efect multiplicator = UH]XOWDWXO LQIOXHQ HL SH FDUH R H[HUFLW WXULVPXO DVXSUD FHORUODOWH UDPXUL úL
VHFWRDUH DOH HFRQRPLHL QD LRQDOH VDX UHJLRQDOH H[SULP IDSWXO F RULFH FKHOWXLDO I FXW GH WXULVW VH
WUDQVIRUP VXFFHVLY vQ YHQLWXUL SHQWUX DOWH GRPHQLL DOH HFRQRPLHL DJULFXOWXU FRPHU FRQVWUXF LL
VHUYLFLLúD
vQ DIDUD UHúHGLQ HL SURSULL SHQWUX DOWH PRWLYH GHFkW SUHVWDUHD XQRU DFWLYLW L UHPXQHUDWH OD ORFXO GH
GHVWLQD LH
]RQ WXULVWLF WHULWRULX GH PDUH vQWLQGHUH GH R FRPSOH[LWDWH JHRJUDILF FDUH LQFOXGH PDL PXOWH
RELHFWLYH ORFDOLW L VDX FRPSOH[H WXULVWLFH úL FDUH SRDWH SUH]HQWD R FDUDFWHULVWLF DSDUWH ILLQG DVWIHO
SRVLELO GHOLPLWDUHDGHDOWH]RQH
SLD WXULVWLF VIHUD HFRQRPLF GH LQWHUIHUHQ D RIHUWHL WXULVWLFH PDWHULDOL]DW SULQ SURGXF LD
conglomerat = UH]XOWDW DO FRQFHQWU ULL PDL PXOWRU WLSXUL GH DFWLYLW L vQWU
-o întreprindere de mari
GLPHQVLXQL FDUH RSHUHD] vQ JHQHUDO OD VFDU LQWHUQD LRQDO 8Q H[HPSOX GH FRQJORPHUDW vQ WXULVP vO
constituie asocierea unei mari companii dintr-XQ GRPHQLX RDUHFDUH FX XQ ODQ KRWHOLHU VDX FX R ILUP
tour-operatoare.
HFRQRPLH GH VFDO DYDQWDMH FH GHULY GLQ FUHúWHUHD GLPHQVLXQLORU XQHL vQWUHSULQGHUL UHIHULWRDUH OD
UHSDUWL]DUHD SH PDL PXOWH VXEXQLW L D XQRU HOHPHQWH GH FKHOWXLHOL ( de exemplu, cheltuielile de
SURPRYDUHDUHRODUJ DSOLFDELOLWDWHvQLQGXVWULDKRWHOLHU vQVHUYLFLLOHGHDOLPHQWD LHVDXGHWUDQVSRUW
%LEOLRJUDILHVXSOLPHQWDU
CROMPTON, J.L. Motivation for pleasure vocation, Annals of Tourism Research, nr.6, 1979,
p. 408-421
DANN, G.M.S. Tourist motivation: an appraisal, Annals of Tourism Researck, nr.8/1981,
p. 187-219
),/,$875$17úL Joint Purchasing decisions: a comparison of influence structure in family
RICHIE and couple decision-making unit”, Journal of Consumer Research, nr.
7/1980,
p. 131-140
GRAY, H.P. The demand for international travel by the US and Canada, International
Economic Reviow, p. 83-92, nr. 7, 1966..
SCHMOLL, G.A. Tourism promotion, London: Tourism International Press (1977)
ÌQWUHE ULUHFDSLWXODWLYH
• 'HILQL LFRQFHSWHOHGH
Õ consum;
Õ PXQF SO WLW
Õ WLPSQHSO WLW
disponibil?
• &DUHVXQWHIHFWHOHVFKLPE ULORUGHYHQLWúLSUH XULDVXSUDFHUHULLWXULVWLFH"
turistice?
Teste de autoevaluare
c) HIHFWXOYHQLWXOXLúLSUHIHULQ HOHLQGLYLGXDOH
c) teoria jocurilor.
5 VSXQVXUL
1. c
2. UHSUH]HQWDUHJUDILF
3. b
4. UHSUH]HQWDUHJUDILF
5. c
6. SUHIHULQ HOHSHUVRQDOHSHQWUXGLIHULWHIRUPHGHWXULVP
7. b
8. DGRULQ DGHDSRUQLODGUXP
b. iubitori ai soarelui
9. a.
10.a.
.
Studiu de caz nr. 1
SWXGLD LFXDWHQ LHXUP WRUXOFRQWUDFWGHF O WRULHWXULVWLF úLU VSXQGH LDUJXPHQWDWODXUP WRDUHOHvQWUHE UL
6&&5,67,$18/6$%5$ù29
MXGH XOILXO ILLFD OXL úL DO FX GRPLFLOL
ul în ...............
.str. ............................ nr...... bloc........... scara ........ apartament ..... etaj ... posesor al BI.......................
HOLEHUDW GH OD GDWD GH YDODELO SkQ OD GDWD GH...... salariat la .............în
IXQF LDGH
7(/()21VHUYLFLXDFDV PRELO
&RPDQG6&&5,67,$18/6$%UDúRYSDFKHWXOGHVHUYLFLLSUH]HQWDWvQ .....................
(catalog / pliant / alt înscris):.................................
-'HVWLQD LD
- PerioadDQU]LOHQUQRS LFD]DUH
-0LMORDFHGHWUDQVSRUWúLFDWHJRULDORU........................
-7LSXOúLFDWHJRULDVWUXFWXULORUGHSULPLUH
-6HUYLFLLGHPDV SHQVLXQHFRPSOHW GHPLSHQVLXQHPLFGHMXQI U PDV .............................
- Programul turistic ....................................................................................................................................
-$OWHVROLFLW ULVSHFLDOH................................................................................
contract.
,QIRUPD LLOH FXSULQVH vQ PDWHULDOHOH SXEOLFLWDUH SUH]HQWDWH ILHF UXL WXULVW DQJDMHD] YkQ] WRUXO GH
7XULúWLL FDUH vQFHDUF SULQ RULFH PLMORDFH V RE LQ SH QHGUHSW GHVS JXELUL VDX FHL FDUH vQOHVQHVF
6. La data FRQILUP ULL GH F WUH DJHQ LH D VHUYLFLLORU FRPDQGDWH GH WXULVW SUH]HQWXO %21 '(
............................................ ..........................................
Data................................... 'DWDFRQILUP ULL
Studiu de caz nr. 2
SWXGLD L FX DWHQ LH XUP WRUXO ERQ GH FRPDQG OD ELOHWXO GH RGLKQ úL WUDWDPHQW (O HVWH RIHULW GH F WUH 6&
6&&5,67,$18/6$%5$ù29
1XPHOHúLSUHQXPHOHWXULVWXOXL««««««««««««««««««««««««««««
Adresa .........................................................................................................................................................
7HOHIRQ FRPDQG OD 6& &ULVWLDQXO 6$ %UDúRY SDFKHWXO GH VHUYLFLL vQ
DFHVWGRFXPHQWODQLYHOXOFDOLWDWLYúLFDQWLWDWLYSHFDUHO-DDOHVGLQRIHUWDDJHQ LHL
MOD DE UTILIZARE: Cele 2 exemplare BOT sunt prezentate de turist la unitatea prestatoare de la
FDUHSULPHúWHWLFKHWHOHGHFD]DUHúLPDV SURJUDPXOGHPDV úLSHQWUXWUDWDPHQW
vQ %27 UHYLQH vQ H[FOXVLYLWDWH SUHVWDWRUXOXL 'DF DFHVWD QX HVWH DVLJXUDW WXULVWXO VH DGUHVHD] vQ VFULV
- 7XULVWXO FDUH VH SUH]LQW OD WUDWDPHQW I U UHFRPDQGDUHD PHGLFDO VDX I U ILúD PHGLFDO FRPSOHWDW
- 'DF VHUYLFLLOH FXPS UDWH QX VXQW FRQVXPDWH LQWHJUDO DJHQ LD QX úL DVXP UHVSRQVDELOLWDWHD -
GHVS JXELULL5HJXODUL]DUHDVHIDFHFXSUHVWDWRUXO
- ÌQVLWXD LDvQFDUH DSDUHRUHFODPD LHXOWHULRDU VHMXUXOXLDFHDVWD HVWH FRQVLGHUDW QHDYHQLW úLQX HVWH
- $JHQ LD DUH REOLJD LD V LQIRUPH]H WXULúWLL GHVSUH FRQGL LLOH úL VHUYLFLLOH FH XUPHD] D IL SULPLWH vQ
cadrul tarifului achitat. Alte cheltuieli care QX VXQW SUHY ]XWH vQ %27 VHUYLFLL VXSOLPHQWDUH WD[H GH
............................................ ..........................................