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  • 8D Reports Pdca: Summary of Training Concerning Main Tool To Treaty The Customer Claims

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    Cristi Braga
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    The document summarizes the training provided on using 8D reports and PDCA cycles to address customer claims. It outlines a 4 step process: 1) Define the problem and emergency responses within 24 hours, 2) Analyze the root cause within 5 working days, 3) Implement corrective actions within 10 working days and check they address the problem, 4) Check the efficacy of the actions for 30-60 days to ensure no reoccurrence and close the report. The process involves cross-functional teams and tools like Ishikawa diagrams to resolve issues and prevent future complaints.

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    8D_PDCA

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    The document summarizes the training provided on using 8D reports and PDCA cycles to address customer claims. It outlines a 4 step process: 1) Define the problem and emergency responses within 24 hours, 2) Analyze the root cause within 5 working days, 3) Implement corrective actions within 10 working days and check they address the problem, 4) Check the efficacy of the actions for 30-60 days to ensure no reoccurrence and close the report. The process involves cross-functional teams and tools like Ishikawa diagrams to resolve issues and prevent future complaints.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    50 views1 page

    8D Reports Pdca: Summary of Training Concerning Main Tool To Treaty The Customer Claims

    Uploaded by

    Cristi Braga
    The document summarizes the training provided on using 8D reports and PDCA cycles to address customer claims. It outlines a 4 step process: 1) Define the problem and emergency responses within 24 hours, 2) Analyze the root cause within 5 working days, 3) Implement corrective actions within 10 working days and check they address the problem, 4) Check the efficacy of the actions for 30-60 days to ensure no reoccurrence and close the report. The process involves cross-functional teams and tools like Ishikawa diagrams to resolve issues and prevent future complaints.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Summary of training concerning main tool to treaty the customer claims

    8D reports PDCA
    Due date
    1st STEP 24 hours 3D report QR Quick Response (on SRM)
    Define the problem Define the problem
    Define the team (multi-approach team with responsible from implicated area) Define the team (multi-approach team with responsible from implicated area)
    ERA - Emergency Response Actions ERA - Emergency Response Actions
    Stop the process and warn all implicated personnel Stop the process and warn all implicated personnel
    Sorting in warehouse (even in regulatory warehouse) Sorting in warehouse (even in regulatory warehouse)
    Identify the first shipment OK (send information to customer); Identify the first shipment OK (send information to customer);
    ICA - Interrimare containment actions ICA - Interrimare containment actions
    Quality fire wall Quality fire wall
    Some visual aids Some visual aids
    These kind of action to assure good piece untill detect the root causes These kind of action to assure good piece untill detect the root causes
    2nd STEP 5 working days 8D report PD Plan Do (on SRM)

    D4 - root cause analyze (ISHIKAWA, 4M, 5Why, Escape point etc) FTA Occurrence
    D5 - choose correctve actions FTA Non- Detection
    D6 - implementing corrective actions 5Why Occurrence
    5Why Non-Detection
    Analyze
    3rd STEP 10 working days 8D report CA +LLC Check-Act (on SRM)
    D7 - preventive actions (mandatory to reoccurence) Data check, Check
    Checking of implemented corrective.preventive actions LLC
    4th STEP 30-60 days 8D report closed PDCA closed
    (of cases..) Checking of efficacity of the actions (mandatory missing reoccurence) Checking of efficacity of the actions (mandatory missing reoccurence)
    The champion thanks to all member of the team The champion thanks to all member of the team

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