QUESTIONNAIRE

TOPIC : A study on Consumer Perception on after sales service of Garuda Autocraft Pvt. Ltd.
at Bengaluru city

1. Age Group ?
a. 20-35yrs b. 35-50yrs c. 50-65yrs

2. Gender ?
a. Male b. female

3. Occupation ?
a. Business Man b. Student c. Service Class d. Others (………………)

4. Income level (Monthly INR) ?

a. Less than Rs. 50000 to Rs. 100000p.m. b. Rs. 100000 to Rs. 250000 p.m.
c. Rs. 250000 to Rs. 500000 p.m. d. Rs.500000 and above .

5. Which model of Maruti Suzuki do you own ?

a. 800 b. Omni Van
c. Gypsy d. Wagon R
e. Alto f. Swift
g. Estilo h. SX4
i. Swift Dzire k.A-Star
l.Ritz m. Eeco
n. Grand –Vitara

6. Among which Maruti Auto card is more feasible which is provided by Garuda
Autocraft Pvt. LTd. ?
a. S.B.I Maruti Card b. Maruti Suzuki Auto Card

7. Do you follow the fuel efficiency instructions of Maruti Suzuki ?

a. Yes b. No

8. Which one of the two “forever yours” warranty plan is most feasible provided by
Maruti Suzuki ?
a. 3rd year service or upto 60000kms from the date of sale of new vehicle (Plan -1)
b. 3rd and 4 year or upto 80000kms from the date of sale of new vehicle (Plan -2)
9. Is the Maruti Customer centre is upto your expectation ?
a. Yes b. No c. Can be improved

10. Are you satisfied by the facilities and service offered by Garuda Autocraft Pvt. Ltd. ?
a. Yes b. No c. Can be improved

11. Are you satisfied by Garuda Autocraft Pvt. Ltd. Toll free road side assistance facility
?
a. Yes b. No c. Can be improved

12. Are you satisfied with pick and drop facility provided by Garuda Autocraft Pvt. Ltd.
free of cost to all customers ?
a. Yes b. No c. Can be improved

13. Are you satisfied by Garuda Autocraft Pvt. Ltd. Driving school facility ?
a. Yes b. No c. Can be improved

14. Is Garuda’s Autocraft true value service is worth it ?

a. Yes b. No c. Can be improved

15. Is Garuda Autocraft Pvt. Ltd. Finance service better than other private financial
Instutions?
a.Yes b. No c. Can be improved

16. Does Garuda Autocraft Pvt. Ltd. Insurance scheme facilitate you better than other
private insurance plans given by other insurance companies ?
a.Yes b. No c. Can be improved

17. Do you think Garuda Autocraft’s sales and service network is better than it’s
competitors in Bangalore ?
a. Yes b. No c. Can be improved