LOGO

COMMUNICATION SKILL
Session I

-S.VIJAYALAKSHMI
 Contents
Concepts and Definition

Importance of communication

Communication Process

Communication Model

COMMUNICATION Types of communication

Mode
Mode of
of communication
communication
Objectives
Objectives of
of communication
communication
Inter
Inter && Intra
Intra personal
personal Communication
Communication
Barriers
Barriers of
of communication
communication
Commandments
Commandments of
of communication
communication
 INTRODUCTION

THE WORD COMMUNICATION HAS

BEEN DERIVED FROM THE LATIN
WORD “COMMUNIS” WHICH MEANS
“COMMON”.
Concept of Communication
CONCEPT OF COMMUNICATION SIMPLY RELIES ON FOUR
BASIC COMPONENTS.
SENDER
RECEIVER
MESSAGE.
FEEDBACK
 Definition
COMMUNICATION IS THE ART OF TRANSMITTING
INFORMATION, IDEAS AND ATTITUDES BY THE USE OF
SYMBOLS,WORDS, PICTURES, FIGURES FROM ONE
PERSON TO ANOTHER. COMMUNICATION IS THE
PROCESS OF MEANINGFUL INTERACTION AMONG
HUMAN BEINGS.
•Effective communication requires efforts from both sender and recipient;
otherwise it would becomes:

•A process of fraught with errors

•A deranged message from the sender
•A misinterpretation by the recipient
What are the most common ways
we communicate?

Images
al
Visu
n Wor d
e
Spok

Bod
y Lan
Written Word g uag
e
Communication

Conclusion:
Communication =
 All verbal or non-
verbal behaviour
 On a conscious or
subconscious level
IMPORTANCE OF COMMUNICATION
•Communication is important because it is
about how information is sent and received

within firms.
•The way information is communicated is
often governed by how firms are structured
•The three major importance of
communication is,
•To inform
•To influence
•To express feelings
COMMUNICATION PROCESS
 COMMUNICATION PROCESS
Situation:
when and where communication takes place
Message:
whatever is intended to be communicated by one person to another
Sender:
the person who wishes to send the message to someone else

Channel:
the means by which the sender chooses to communicate the message

Receiver:
The one for whom the message is intended

Feedback:
the way the receiver responds to the message  

Interference:
anything that hinders the sender from making the message understood
 COMMUNICATION MODEL
Models provide a simplified view of something to be studied

Exchange ideas, It gives relevant

feelings and values information

ROLE
OF
MODEL
We learn to
Create understanding
communicate
TYPES OF COMMUNICATION
NON VERBAL COMMUNICATION
 Through sending and receiving wordless
messages.
 Such messages can be communicated
through gesture; body language or
posture; facial expression, eye contact,
symbols and info graphics
 Non-verbal can go without verbal
communication.
 Verbal can’t go without non-verbal
communication
 VERBAL COMMUNICATION
 Through words
 “Speaking” + “Listening” = “Verbal
Communication”
 Two types of verbal communication.
 (1) formal
communication.
(2) informal
communication
 FORMAL COMMUNICATION
 We use this type of communication in
offices and social gathering.

 Two types of formal communication.

UPWARD
Downward
 FORMAL
COMMUNICATION(CONT…)

Higher designation to Here effect of this type of

Downward lower designation. communication is very
Ex. Boss ordered his much than upward
communication communication
worker.

Lower designation
Here the effect of
to higher
Upward communication is less than
designation.
communication Ex. Worker
downward communication

request to his boss.

 Informal communication
 We use this type of communication with
our family or friends.

 Three types of informal communication.

Lateral
Diagonal
Grapevine
Informal communication(cont…)
Found among members working at the
same level.
Ex. Peer group.
Lateral
Most effective form of communication.
communication Barrier of subordinates or boss is not
present here.

 The path is mixture of vertical and

horizontal movement.
In large organisation various
Diagonal departments need communication
communication support from each other.

 Also called as “backbiting” or

“backstabbing”.
A backstabber is a colleague or
Grapevine
an employee who acts like a
communication friend in public but badmouth you
in private
 Mode of Communication
Some online tools may work well for one
purpose(mode), like mass distribution
But may prove inappropriate for another
mode(coordinating a small workgroup’s
effort).
Six common communication modes are:
(1)One-to-one (2)Many-to-many
(3)One-to-few (4)Many-to-few
(5)Few-to-few (6)One-to-many
 Modes of communication(cont..)
 ONE TO ONE:
CONVERSATION,PHONE,EMAIL,INSTANT
MESSAGING

 MANY-TO-MANY:

ENTERPRISE CONTENT MANAGEMENT,

SOCIAL NETWORK,WIKI,FORUM,LISTSERV,
LEARNING MANAGEMENT SYSTEM

FEW TO FEW:
GROUP DISCUSSION, EMAIL, LISTSERV,
BLOG,IM CHAT ROOM, TEAM PROJECT
MANAGEMENT
 Modes of communication(cont..)
 ONE-TO-FEW:
CLASSROOM LECTURE, EMAIL,
LISTSERV, BLOG, PERSONAL WEBSITE,
PODCAST
 MANY-TO-FEW:

SERVICE PORTAL, ONLINE SURVEY, HELP

DESK, CUSTOMER RELATIONSHIP
MANAGEMENT(CRM).

ONE-TO-MANY:
MASS COMMUNICATION, WEBSITE,
BLOG, LISTSERV, NEWSTELLER, MASS
EMAIL TOOLS, RADIO, TV, NEWSPAPER,
PODCAST
 Intrapersonal Communication
Language use or thought internal to the
communicator.

 Basically, it is communication within

yourself.
 What is included in Intrapersonal
Communication?
Thoughts about yourself
 Self-Awareness – your level of knowledge
about yourself
 Self-Esteem – how you feel about yourself
Demonstration of “who you are”
 Personality – emotions, thoughts and
behavior patterns that a person has
Self Talk
 Interpersonal Communication
Communication between two persons or
among a small group of persons usually for
the purpose of managing relationships
Types of Interpersonal Relationships:
 Friendships
 Parents
 Romantic Relationships
 Workplace Relationships
» Supervisory
» Co-workers
» Management
 Other Acquaintances
 Barriers Of Communication
Communication Communication
message
Organizational Barriers
• Information overload
• Noise
• Time pressures
• Network breakdowns
• Information distortion
• Cross-cultural barriers
True
barriers understanding
Individual Barriers
• Differing perceptions
• Semantic differences
• Status differences
• Consideration of self-
interest
• Personal space
• Poor listening skills
 Overcoming Barriers
Know your audience
Select an appropriate medium
Encourage feedback
Regulate information flow and timing
Listen actively
 Hear & understand 25% of what is
communicated verbally
 Not a naturally occurring activity
Commandments of Communication
 Seek to clarify your ideas before communicating
 Examine the true purpose of each communication
 Consider the total physical and human setting
 Consult with others in planning communications
 Be mindful of the overtones as well as the basic content of your
message
 Take the opportunity to convey something of help or value to
the receiver
 Follow-up your communication
 Communicate for tomorrow as well as today
 Be sure your actions support your communications
 Seek not only to be understood but to understand - be a good
listener
 Conclusions
The key to the communication process is
to have understanding on the part of the
receiver.
There are many barriers to good
communications that must be overcome
for communications to be successful.
Learn to be an active listener as part of
successful communications.
LOGO