RETAIL

OPERATIONS

Presented By

Mehul Mota

Amar Saraf
Retail Operation
 Retail Operations involves managing the day-to-
day functions of retail establishments like
department stores, grocery stores and specialty
shops.
KEY COMPONENTS OF RETAIL
OPERATIONS
 Store administration and management of premises.
 Managing inventory display.
 Managing receipts.
 Customer service.
 Managing promotions, events, alliances and
partnerships.
Store Administration
 Utilizing the store personnel.
 Timing of the staff.
 Maintenance of store as per standards .
 Acquire all the licenses needed for operating.
 The health and safety norms.
 Creating policy and procedure manuals.
Management of Premises.
 Determining of business hours.
 Specification of authority and responsibility.
 Determination of target audience and products to be
retailed.
 Security of the store premises and its merchandise.
 Recruitment and training of staff.
Managing Inventory & Display
 Inventory levels needs to be documented
 Receiving and in-warding of goods.
 Checking of quantity and other details of inventory.
 Proper documentation and returns of goods .
 Stock level should be displayed correctly.
 Managing store ambience.
Managing receipts
 Determining modes of receiving payments.
 Arranging cash and deposit it.
 Collection of payments.
Managing Promotions, Events, Alliances and Partnerships.

 Hiring of additional staff.

 Features of promotion .
 Managing alliance and partnership.
 Stock taking and stock reconciliation.
 Strategic decision .
Customer service
 Pre-sales services.
 Post-sales services.
Thank
You