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ممارسات القيادة الاستراتيجية وعلاقتها بخدمة الزبون
ممارسات القيادة الاستراتيجية وعلاقتها بخدمة الزبون
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Periodicals
1-Dion,P.A. Peter,M.B.Sharon,P.& Blenkhom,D.L.(1992),JIT
Implementation :A Growth Opportunity for
Purchasing ,International Journal of Purchasing &Materials
Management, Fall(32-38).
2-GAO(2002),Tacking A strategic Approach Could Improve DoDs
Acquisition of Services,Management.Vol.14,No.1,(1-22).
3-Garever,R.C.,(1995),Integrated Strategy & 0perations,Industrial
Management,Vol.13,No.4,July-August (26-38).
4-Heracleovs,L.&Langham,B.(1996),Strategic Change &
Organizational Culture at High Management Consultants, Long
Range Planning,Vol.29,No.4,(481-490) .
5-Morris,M.&Davis.D.L.(1992).Measuring & Managing Customer
Service in Industrial Firms, Industrial Marketing Management
,Vol.21,Nov.(343-354)
6-Powers,T(1988),Identify & Fulfill Customer Expectations,
Industrial Marketing Management ,vol.17(273-276)
7-Porter,M.E.(1996),What is Strategy,H.B.R.(61-80)
8-Rocci,A.J.Krm,S.P.&Quinm.R.(1998),The Employee- CustomerProfit Chin of Sears,H .B .R,Jan.-Feb.,(82-98)
9-Willcoxson,L(2003),Leading Strategically. International Journal
Behavior,Vol.2,N0.2,(30-36)
10-Youndt,M.A.Snell,S.A.Dean,J.W.&Lepak,D.P.(1996).Human
Resource Management: Manufacturing Strategy &Firm
Performance ,Academy of Management,vol.39(835-843)
Internet
11-ASX Report(2002),Enhancing Investment Decision Success:
Overview pdf,www.fsed.org/research projects/ASX Report.
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