Priorities often change suddenly throughout the day.

If you are asked to quickly do another task, how does that affect your mood? What if it's the third time before noon?

Give an example of when you did something without being asked. Can you give me another example?

Can you describe a stressful situation in a previous job, and what you did to create a positive outcome? What do you do to keep employee morale high in the service department? How do you develop the untapped potential in your employees? How do you balance the need for quality work, customer satisfaction and profitability? When you have a lot of work to do and not enough time or assistance to get it all done, how do you handle it?

Can you tell me what you consider as 3 of your strengths and 3 weaknesses? What would you do differently in this hotel to make sure that the housekeeping duties are completed in optimum time without wasting resources?

What skills are required to become a good housekeeper?

How do you ensure that your housekeeping staff has delivered good work in terms of quality and timeliness?
Suppose a guest comes to you indicating that an expensive belonging disappeared right after a room was cleaned. The guest is very upset as this item is irreplaceable and is suggesting that your housekeeper is responsible. What would you do?