Questionnaire

Customer Name Sex : : Age :

Please give tick () mark in any one option 1. Name of your mobile phone operator: a. Grameenphone d. Robi b. Banglalink e. Airtel c. City Cell f. Teletalk

2. Do you prefer multiple packages that are offered by the operator? a. Yes b. No

3. Why do you prefer and purchase this operators SIM? a. Friends Inspiration b. Attractive Offers Others 4. Do you feel hazardous in choosing packages of your mobile operators? a. Yes b. No c. Sometimes c. Low Call Rate d.

5. How many years you are using cell phone? a. Below 1 year 6. How many times you change your SIM? Answer: If Change, why a. For batter packages of other operators 7. Do you use more than one SIM? a. Yes If yes, why a. For call rate flexibility b. For better communication c. Others b. No b. Personal Reason c. others b. 1-2 years c. 3 years and more

8. Do you think at present operators are charging too much money? a. Yes b. No

9. Do you prefer packages that have reduced rate at mid night (12 am to 6 am)? a. Yes b. No c. Sometimes

10. Do you think cell phone operators should make their packages more customers oriented? a. Yes b. No c. Already they are customer oriented

11. What should be the maximum call rate? a. Below 1 taka 12. What do you prefer? a. Flat Rate b. Customized Rate c. Flat rate with smaller pulse (1 sec or 10 sec) d. Customized rate with smaller pulse 13. Do you think that your operator should improve the quality of network? a. Yes b. No c. Already satisfied with the network b. 1 1.5 taka c. 1.5 2 taka

14. Are you satisfied by using the operators services? a. Yes b. No c. Undecided

15. Please make suggestions for your operator.