Newcastle Business School

Building and sustaining a vibrant learning community that advances business knowledge and practice

GSBS6002

GSBS6002 Foundations of Business Analysis

Course Outline Trimester 3, 2013 WebLearn
Faculty of Business and Law The University of Newcastle
CRICOS provider number 00109J

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CONTENTS STAFF AND COURSE DELIVERY ARRANGEMENTS 4

Facilitator Details .................................................................................................................... 4 Blackboard and Student Email ............................................................................................... 4

GENERAL COURSE INFORMATION............................ 5

Brief Course Description ........................................................................................................ 5 Assumed Knowledge ............................................................................................................. 5 Student Learning Outcomes .................................................................................................. 5 Link to Graduate Learning Outcomes .................................................................................... 5 Summary of Course Content ................................................................................................. 6 Organisation and Online Teaching Process .......................................................................... 7 Continuous Course Evaluation and Improvement ................................................................. 8

TEXTBOOKS AND REFERENCES/READINGS ........... 8

Prescribed Text ...................................................................................................................... 8 Additional References ............................................................................................................ 8 Useful Websites ..................................................................................................................... 8 Weekly Module Topics, Readings & Schedule of Dates ........................................................ 9 Electronic Library Access ....................................................................................................... 9

ASSESSMENT DETAILS AND POLICIES .................. 11

Assessment Items ................................................................................................................ 11 Assessment Details .............................................................................................................. 11 Cover Sheets for Assessment ............................................................................................. 13 Presentation of Written Work ............................................................................................... 13 Assessment Penalties .......................................................................................................... 13 Assessment Grades / Percentages ..................................................................................... 13 Adverse Circumstances Affecting Assessment Items ......................................................... 13 Academic Integrity and Plagiarism ....................................................................................... 14 Academic Honesty Module .................................................................................................. 15 Turnitin ................................................................................................................................. 15

ACADEMIC SKILLS RESOURCES ............................. 16

Academic Skills Resources .................................................................................................. 16 Advice on Use of Internet Sites ............................................................................................ 16 Questions to ask about any site on the WWW:.................................................................... 17

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UNIVERSITY POLICIES AND GENERAL INFORMATION............................................................. 17

Student Grievance Procedure .............................................................................................. 17 Rules Governing Postgraduate Coursework Awards .......................................................... 17 Appeal of Results ................................................................................................................. 18 Students with a Disability or Chronic Illness ........................................................................ 18 Changing your Enrolment .................................................................................................... 18 Alteration of this Course Outline .......................................................................................... 18 Withdrawing from a course .................................................................................................. 19

IMPORTANT CONTACT INFORMATION.................... 19

Newcastle Business School (NBS): ..................................................................................... 19 Faculty Student Services ..................................................................................................... 19 GradSchool.com .................................................................................................................. 19

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STAFF AND COURSE DELIVERY ARRANGEMENTS

Facilitator Details
Online Facilitator/ Course Coordinator
Name: Dr Katherine Uylangco Email: katherine.uylangco@newcastle.edu.au

Note: Please use private email to contact your facilitator /coordinator only when you have a question or issue of a personal nature. All other questions or comments can be posted on the appropriate thread the discussion board so that all students may benefit from the dialogue. Your facilitator /coordinator will respond to personal emails within 48 hours during the week or by Tuesday of the following week if an email was sent on Friday. When emailing your instructor or course coordinator, please put your course code at the start of the subject line of e-mails you send.

Blackboard and Student Email

Blackboard:
Blackboard is the Learning Management System used in this course. All written assignments are to be submitted through Turnitin within Blackboard. The login address is: http://blackboard.newcastle.edu.au/ You are able to access all additional Internet sites, course information, assessment details, Infoskills and Turnitin through the one blackboard address. You are responsible for regularly accessing this site. Many student sites can be accessed through the For Students tab at the top of your blackboard interface. To log into Blackboard, use your username and password. Your username is your student number prefaced with a lower case 'c'. (e.g. c9999999). Your password is the Access key on your student card followed by day and month of birth (e.g. 4vju0606). If you have altered your password this will be the current password. For Blackboard help please email 17000@newcastle.edu.au

Student Email:
Your student email is cstudentnumber@uon.edu.au. Please check it regularly because it is the usual means by which the University will contact you. Note that you should make regular checks of both your student email and blackboard sites.

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GENERAL COURSE INFORMATION

Brief Course Description
Intelligent business decisions are reliant upon timely and accurate data analysis. This course introduces the data analysis techniques necessary for transforming real world business data and relationships into actionable information to assist in business decision-making. A range of data analysis techniques are covered with applications to functional areas of business general and human resource management, marketing, international business and finance. Students will have the opportunity to learn how to use software tools to analyse data and then interpret and evaluate the results in a business context.

Assumed Knowledge
There is no assumed knowledge for this course

Student Learning Outcomes

On successful completion of this course students will be able to: 1. Demonstrate an integrative understanding of the role, sources and types of business data; 2. Collect and present business data; 3. Comprehend and apply principles of hypothesis testing; 4. Apply a range of techniques for data analyses and identify their role in supporting managerial decision making; 5. Employ statistical software to analyse data; 6. Report findings from data analysis in a clear and concise manner.

Link to Graduate Learning Outcomes

The University Graduate Attribute Domains Policy is now included in the Program Management Policy and Procedure Manual at: http://www.newcastle.edu.au/policy/000967.html

GSBS6002 University Graduate Attribute Domains Professionalism Community Responsiveness Scholarship 3. Critical Thinking and Analytical Problem-Solving 4. Knowledge of Discipline Theory, Models and Concepts and Proficiency in their Application 5. Proficient Utilization of Information and Technology 6. Business related social, ethical and global perspectives 3,4 Learning Outcome Alignment 6

Graduate Attribute

Assessment Methods Data Analysis Report

1. Effective Communication 2. Effective Independent Work

Data Analysis Report, Exam Data Analysis Report, Quiz, Exam Data Analysis Report

1,2,3,4

2,4,5

Summary of Course Content

This course consists of two modules and students are required to complete both modules. Module 1 Fundamentals of Quantitative Analysis

This module is compulsory for all students enrolled in this course. It introduces students to the role of basic data analysis techniques in supporting managerial decisions, identifying and examining their strengths and weaknesses, the context in which each is applicable and how to justify business decisions based on analysis of quantitative data. Students gain a fundamental understanding of quantitative business analysis and learn the following topics: 1. 2. 3. 4. 5. 6. The Role of Data Analysis in the Business Decision Making Process. Collecting and Presenting Quantitative Data Examining Data Characteristics - Descriptive Statistics & Data Screening Estimation and Hypothesis Testing Correlation and Simple Regression Analysis Multiple Regression Analysis

Module 2 Fundamentals of Qualitative Analysis

On successful completion of this module, students will be able to discuss the role of qualitative methods in supporting managerial decisions, identify and explain the strengths and weaknesses of different qualitative methods, explain the context in which each qualitative method is most applicable, justify managerial decisions based on analysis of quantitative data. Students learn the following topics: 1. 2. 3. The Role and Nature of Qualitative Data Analysis Collecting and Presenting Qualitative Data Content Analysis

GSBS6002 4. 5. 6. Case Study Method Focus Group Method Mixed Methods

Organisation and Online Teaching Process

Course Value: 10 Credit course

Hours per Week: Students will be required to spend on average 120 140 hours of effort or total load (including assessment) per term per 10 unit value. Type: Online

Please note the following points carefully: As indicated above, this course is taught online. One of the great strengths of the online mode is the diversity of the classroom. This is a huge educational advantage because it means we have a rich variety of backgrounds, perspectives and experiences to share and consider. In this context, you are encouraged to express your views, to challenge each other and to be challenged in the online discussion forums. This needs to happen in a context of mutual respect, where differences as well as similarities are appreciated. You should log in to Blackboard frequently and regularly. Blackboard is a source of essential information. However, it is a critical tool for communication in four ways: Lecturers will provide any extra information via the announcements section in Blackboard Discussion Boards are allocated for questions and answers relating to the assignments. All students are encouraged to ask and respond to questions about assignments but you will not be assessed on these elements of the Discussion Board. There will be a Discussion Board open for questions relating to the module for each week. Forum discussions are the equivalent of workshops and are compulsory. They are very important because regularly engaging with other students in a meaningful way will make the course easier and more interesting. Each week you should study the allocated Module. Information about the module is in Course Documents on Blackboard and will include learning outcomes/objectives, comments, set and recommended readings and self- directed study exercises. You should make sure that you are familiar with a Module before you contribute to the discussion. Additionally, please ensure that you follow the discussion threads before making your contribution. The aim is to avoid repetitive and general contributions and to encourage focused discussion. Your Lecturer will monitor the discussion regularly and, where appropriate, guide it. Discussion on each module will commence on the Monday of each week at 12:00 am AEST and remain open for 10 days (closing on a Wednesday at 11:59 pm AEST). You cannot contribute to a module once it is closed, but you can go back and view comments. The cut-off dates and times are necessary to facilitate equity in reflecting individual and timely contributions by each student.

GSBS6002 You need to keep on track with times and dates. Try to keep up with the class and the course schedule. While online learning is essentially independent, it is helpful to share ideas and the class will be moving on to the next module each week. The time goes very quickly. You are required to participate in all assessable activities and to submit all assessable items by the due dates.

Continuous Course Evaluation and Improvement

As part of the Facultys commitment to continuous improvement in its courses, student evaluation of courses surveys are carried out on each offering. As a result of student feedback courses are modified for improvement.

TEXTBOOKS AND REFERENCES/READINGS

Prescribed Text
Wisniewski: Perkins, A. and Baxter, S. (2012), Foundation of Business Analysis: Fundamentals of Quantitative and Qualitative Analysis, Custom Book (Ed) Pearson Australia ISBN 9781442562745 Allen, P and Bennett, K (2010). PASW Statistics by SPSS A Practical Guide Version 18.0, Cengage, Australia

Additional References
Francis, G. (2007), Introduction to SPSS for Windows: Versions 15.0 and 14.0, Frenchs Forest, NSW: Pearson Education Australia. Coakes, S. J., L. Steed and J. Price (2008), SPSS: Analysis without Anguish: Version 15 for Windows, Milton, QLD: John Wiley & Sons Australia. SPSS Survival Manual: A Step-by-step Guide to Data Analysis Using SPSS, 3nd Edition, Julie Pallant (2007), Crows Nest, NSW: Allen & Unwin These books are available in Short Loans. In addition there are a number of additional sources of information available. It is often useful to read a range of materials books, journal articles, trade/professional magazines. Additional materials will be placed into Short Loans at the library.

Useful Websites
www.newcastle.edu.au/service/library/database/a-z-index.html#a This page has links to many of the full-text databases that will be useful for this course (and others in your degree). These include ABI Inform (journals, trade publications),

GSBS6002 Emerald (all MCB journals, e.g. Journal of Consumer Marketing), IngentaConnect (Sage journals), Proquest 5000, ScienceDirect (Elsevier journals, e.g. Journal of Business Research), Factiva (newspapers, trade publications) and many others.

Weekly Module Topics, Readings & Schedule of Dates

MODULE 1 COMPULSORY MODULE Week 1 Date 9/9/13 Topic The Role, Collection and Presentation of Quantitative Data in the Business Decision Making Process Examining data characteristics: descriptive statistics Estimation and hypothesis testing Testing for differences Testing for associations Multiple regression analysis Text Reading 1,2,3

16/9/13

4,5,6

3 4 5 6

23/9/13 30/9/13 7/10/13

3 8,9,10 11,12,13,14 15,16

14/10/13 MODULE 2

Week 7 8 9 10 11 12

Date
21/10/13 28/10/13 4/11/13 11/11/13

Topic The role and nature of qualitative data Qualitative approaches I Qualitative approaches II Analysing Qualitative data Computer-aided data analysis Mixed methods and review

Text Reading 17 18,19,20 21,22 23 23 24

18/11/13 25/11/13

Electronic Library Access

All students can access Newcastle University Library services on the Internet at http://www.newcastle.edu.au/service/library/. It is recommended you add this website to your favourites or bookmark it for quick access. A full list and explanation of the services available

GSBS6002 to students, including Off Campus Library Support and special provisions for Postgraduate, Distance Learning and International students can be found at this address. The Library has extensive electronic resources. It has a complete on-line catalogue of its collections, and access to other selected libraries. Access to many databases and on-line journals and periodicals is also available. Library Links The Librarys Help Area (http://www.newcastle.edu.au/service/library/help) Library Catalogue http://library.newcastle.edu.au Reference Databaseshttp://www.newcastle.edu.au/service/library/database-anderesources/databases.html eJournals http://www.newcastle.edu.au/service/library/database-and-eresources/ejournals.html enewspapers http://www.newcastle.edu.au/service/library/database-and-eresources/enewspapers.html ebooks http://libguides.newcastle.edu.au/ebooks Short Loans Online http://library.newcastle.edu.au/screens/sloans.html

How to create a library pin number To access online library services, including journals, databases, ebooks, and to use certain functions of the library catalogue, you will need a library personal identification number (PIN). This is different from your student number and you will have to create your library PIN yourself. To create your library pin number, please go to http://library.newcastle.edu.au/screens/pins.html Please do this now as you will need your pin number to access academic journals during the trimester.

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ASSESSMENT DETAILS AND POLICIES

Assessment Items

Assessment Methods

Related Learning Outcomes

Weighting (%)

Due Date

Method of Submission

Returnable (yes/no)

Assignment 1 Report Online Quiz

1,2,3,4,5,6

30

Week 8 Week 11 In Exam Period

Turnitin

Yes

1,3,4

20

Online

Yes

Exam (Online)

1,3,4,6

50

Online

No

Assessment Details

Assignment Task 1: Data Analysis Report

Individual Data Analysis Report 30%
Due: 27 October 2013 (Week 8, Sunday 11.59 pm AEST) Length: 3000 words (+/- 10%)

For the data analysis report you will be provided with a business problem and asked to test ten hypotheses relating to the business problem presented (posted on Blackboard). Using the SPSS data file provided on Blackboard, you are to prepare a report that details the results of your analysis undertaken to test the hypotheses provided. You will need to interpret your results and provide recommendations to decision makers, linking back to the given problem. For each hypothesis test you will need to: 1. 2. 3. 4. 5. 6. 7. 8. 9. State the null and alternate hypotheses; Choose an appropriate statistical technique to test the hypothesis; Provide a summary of the nature (characteristics) of the test selected; Perform the appropriate test using SPSS; Report the results (including test statistic and p-value); Include appropriate graphical representation of the results (if appropriate); Provide a suitable description for the graphical output; Provide a statistical interpretation; and Provide a non-statistical interpretation (in laymans terms).

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GSBS6002 Your report should include: Introduction (overview of problem presented); Methods of analysis (description of bi-variate and multi-variate analysis techniques to be used, including their assumptions); Uni-variate Analysis (of key variables); Bi-variate and Multi-variate Analysis (hypothesis testing); and Summary and Recommendations.

The marking criteria for the Data Analysis Report will be posted on Blackboard (Assessment tab). Feedback will be received within two weeks via Grademark. Note that it is your responsibility to keep a copy of each assessment task that is submitted.

Assessment Task 2: Quiz

Module 2: Fundamentals of Qualitative Analysis
Date: Week 11 (Week starting 18 November 2013) Weighting: 20%
Time: 30 minutes You will need to complete an online quiz during Week 11 (Week starting 5 August 2013). The quiz will consist of multiple choice, order and short answer questions and aims to test your knowledge and understanding of the theory covered from Week 7 to Week 10 of Module 2. The quiz will be made available at 8am (AEST) on 18 November (Monday) and will remain open until 11.59pm (AEST) 24 November (Sunday). You will be able to complete this quiz at a time convenient to you during this period. You will be able to use any resources you have available, however, you will only have 30 minutes to complete the quiz and it is strongly recommended that you do not rely on referring to your notes during the quiz. You can only have one attempt at the quiz. Specific information regarding the quiz can be found on Blackboard under the Assessments tab.

Assessment Task 3: Exam

Date: In Exam Period Weighting: 50% Time: Three (3) hours (plus 10 minutes reading time)
The final exam questions will be based on the learning objectives provided at the commencement of each lecture/module. The format of the exam will be short answer questions. To answer these questions you may be required to interpret statistical output (from SPSS). The exam is comprehensive and will cover concepts studied throughout the course. The exam will cover Module 1 and Module 2 of GSBS6002. Exam hints will NOT be provided. You are required to demonstrate that you understand and can apply the concepts covered in the course.

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Cover Sheets for Assessment

A Faculty specific Assignment Cover Sheet is to be completed and attached to each submission. Copies of the Assignment Cover Sheet may be found at: http://www.newcastle.edu.au/service/student-forms/

Presentation of Written Work

All work should be typewritten and double-spaced. It is each students responsibility to keep a copy of all work submitted. Students may be required to provide written assessment items in electronic form as well as hard copy. It is acceptable to type your name or use an electronic signature in submissions The Faculty specific Assignment Cover Sheet cover page for the assignment must include: your name; your facilitators name; the course; and the topic clearly marked on it and a statement that your work is your own.

APA Version VI (2010) referencing style as outlined in the is required for all written assignments

Assessment Penalties
Late submission University policy is that an assessment item submitted after the due date, without an approved extension, will be penalized at a rate of 10% per day of the possible maximum mark for the assessment item for each day or part day that the item is late. Weekends count as one day in determining the penalty. Assessment items submitted more than five days after the due date will be awarded zero marks. Exceeding the word limit Lecturers reserve the right not to assess any assignment in excess of 10% of the stated word limit

Assessment Grades / Percentages

The policy that outlines criteria for distinguishing between grades is provided at: http://www.newcastle.edu.au/policylibrary/000649.html The criteria provide information about the standard expected for each of high distinction, distinction, credit, pass and fail.

Adverse Circumstances Affecting Assessment Items

Students are required to submit assessment items by the due date, as advised in the Course Outline, unless the Course Coordinator approves an extension of time for submission of the

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GSBS6002 item. University policy is that an assessment item submitted after the due date, without an approved extension, will be penalised. If you believe adverse circumstances have had an impact on your performance in an assessment item then you may be entitled to apply for special consideration. To initiate an adverse circumstances application you need to use the online form at https://intraweb.newcastle.edu.au/sc/Pages/Login.aspx. Before completing the online form, please read the procedure and the online form itself for further information: http://www.newcastle.edu.au/policy/000940.html You should be aware of the following important deadlines: Requests for extensions of time on assessment items must be submitted via the online application system by 11pm on the due date of the item. Requests for rescheduling in-class exams must be submitted via the online application system by the scheduled time of the in-class exam. Requests for rescheduling formal exams must be submitted via the online application system prior to the scheduled date of the exam as listed in the Formal Exam timetable. If you believe adverse circumstances have affected your performance during an inclass or formal exam then you must notify the exam supervisor of your intention to submit an adverse circumstances application before you leave the exam room and you must submit that application within 3 calendar days. In all cases the required evidence must then be submitted to a Student Hub within 3 calendar days after the submission of the online application.

Academic Integrity and Plagiarism

The Faculty of Business and Law is committed to ensuring academic integrity amongst its staff and students. Academic integrity is based on values of honesty, respect, fairness, trust and responsibility. These values are fundamental to our teaching and learning in the Faculty. Academic misconduct, including plagiarism, copying another students work and cheating in exams, is contrary to the values of academic integrity and is not tolerated in the university. University policy prohibits students plagiarising any material under any circumstances. A student plagiarises if he or she presents the thoughts or works of another as one's own. Without limiting the generality of this definition, it may include:

Copying or paraphrasing material from any source without due acknowledgment; Using another's ideas without due acknowledgment; Working with others without permission and presenting the resulting work as though it was completed independently.

Plagiarism is not only related to written works, but also to material such as data, images, music, formulae, web sites and computer programs. Aiding another student to plagiarise is also a violation of the Plagiarism Policy and may invoke a penalty. For further information on the University policy on plagiarism, please refer to the Policy on Student Academic Integrity at the following link http://www.newcastle.edu.au/policylibrary/000608.html

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Academic Honesty Module

All students must complete the online Academic Honesty Module prior to submitting assignments. This module provides you with a self-paced online quiz to assist you to understand the principles and processes of academic integrity. When you log in to Blackboard you will be able to access the module entitled FBL ACADEMIC HONESTY MODULE PG. You must tick the box on the Assignment Cover Sheet (Business and Law) to indicate that you have completed the Academic Honesty Module. For students who submit their assignments electronically and who do not provide a signed coversheet, it will be assumed that you have completed the Academic Honesty Module. You can revisit the Module throughout your course, as necessary, to remind yourself of the requirements. For more details on plagiarism, see the Blackboard site Important University Policies and Academic Honesty Module. If you do not have access to this Blackboard site, please email Anne.Sullivan@newcastle.edu.au. The policy on Student Academic Integrity can be accessed directly at: http://www.newcastle.edu.au/policylibrary/000608.html

Turnitin
Turnitin is text matching software that is used by the University to assist you with writing and referencing and academic integrity. Further information on Turnitin is available at: http://www.newcastle.edu.au/service/academic-integrity/turnitin You are required to submit your written assignments to Turnitin and provide a Turnitin ID on the cover sheet of your assignment. You may submit assignments for self-checking any time prior to the due date, however, the final submission to Turnitin must be the same as the hard copy submitted for assessment. Note that Turnitin requires you to allow 24 hours between each submission. To check your own work, you may access the Turnitin site through the Assignments area in the Blackboard website for this course. In cases of alleged plagiarism or collusion, Turnitin reports may be used by lecturers as evidence. If you are unsure of how to correct your work after submitting to Turnitin, refer to the Academic Honesty Module or to the Infoskills Website: http://www.newcastle.edu.au/service/library/tutorials/infoskills/index.html If you require assistance with Turnitin, please contact: ithelp@newcastle.edu.au If you are unsure of how to correct your work after submitting to Turnitin, refer to the Academic Honesty Module or to the Infoskills Website: http://www.newcastle.edu.au/service/library/tutorials/infoskills/index.html

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ACADEMIC SKILLS RESOURCES

Academic Skills Resources
Academic Skills Guide & Student Manual NBS has a student manual that outlines topics such as assignment preparation, referencing and writing style. To access the Student Manual, simply click here or on the Student Manual button in the Blackboard website. Infoskills The Infoskills website is also essential for information search, evaluation, assignment writing and referencing: http://www.newcastle.edu.au/services/library/tutorials/infoskills/index.html Learning Development Blackboard Site To access a wealth of information offered by the Learning Support Program, you can enrol yourself on the Program's Blackboard site. For instructions on how to do this, go to:http://www.newcastle.edu.au/unit/centre-for-teaching-and-learning/about-thecentre/learning-development/online-resources.html Gold Guide to Academic Quality The Gold Guide is designed to assist you to understand and meeting academic requirements, by summarising important points and providing website links. It gives you essential information on the basics of academic writing and critical thinking, essay writing, referencing, business reports, presentations and teamwork. The referencing style in the Gold Guide is APA style which is the Faculty standard for Business courses. An electronic copy of the Gold Guide is available at: http://www.newcastle.edu.au/Resources/Faculties/Faculty%20of%20Business%20and%20Law/ Gold-Guide.pdf Bilingual Resources for Business Students from other languages should contact the Faculty Librarian for information about bilingual resources. Included below is a link that provides online access to English-Chinese Bilingual Resources for mandarin speaking students. These resources were compiled as business focused resources and include English-Chinese Dictionaries, Online Language Tools, and Databases using Chinese Translation Service and Language Interfaces, as well as End Note tutorials. http://www.newcastle.edu.au/Resources/Faculties/Faculty%20of%20Business%20and%20L aw/Students/English-Chinese-Bilingual-Resources-for-Business.pdf

Advice on Use of Internet Sites

Cyberspace contains both useful information and traps for the unwary. Unfortunately, many websites do not name the author of the textual material included. This means that the text carries little authority. As with a book or journal article, we need to know Who wrote this? and Where did they get that piece of information from?

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Questions to ask about any site on the WWW:

Is the author named? If so, does the site tell you about the author's credentials and experience? Can you confirm the information from books, journals or other websites? Be aware that the website may be as biased as any source. Who owns/runs the website and what are they promoting? Has the website been updated recently? Is it out of date?

In general, research at University level is NOT based on encyclopaedias or Internet websites. Research essays must be based on data that is the work of acknowledged authors, and on data with verifiable origins. The advantage of academic books and journals is that the material has been reviewed in manuscript form by experts in the field before publication, and has been tested by review in academic journals after publication. Sometimes, however, information of a high quality is posted on websites before publication or instead of publication through regular channels. If in doubt, consult your facilitator before using a website.

UNIVERSITY POLICIES AND GENERAL INFORMATION

Student Grievance Procedure
The University of Newcastle is committed to maintaining and enhancing fair, equitable and safe work practices and promoting positive relationships with its students. All academic matters should be referred in the first instance to the course facilitator or coordinator. Should this course of action be inappropriate or not be resolved satisfactorily, the student may choose to contact the Complaints Officer. A list is located at: http://www.newcastle.edu.au/service/complaints/list-of-complaints-officers.html All administrative matters should be referred to the Operations and Finance Manager, GraduateSchool.com. Confidentiality will be maintained throughout the grievance process. Information concerning student rights/obligations is found in the Code of Ethical Academic Conduct - Policy 000607: http://www.newcastle.edu.au/policylibrary/000607.html The University's Complaint Resolution Policy can be found at http://www.newcastle.edu.au/policylibrary/000745.html

Rules Governing Postgraduate Coursework Awards

See: http://www.newcastle.edu.au/policy/000961.html

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Appeal of Results
Students wishing to obtain further information on or to query the result of a major assessment item or exam result should follow The Appeal Against Final Result Procedure located at http://www.newcastle.edu.au/policy/000261.html The "Application to Appeal against a Final Result" form can be found at the following website and should be used in accordance with the above Policy: http://www.newcastle.edu.au/study/forms/reviewfinalresults.pdf

Students with a Disability or Chronic Illness

The University is committed to providing a range of support services for students with a disability or chronic illness. If you have a disability or chronic illness which you feel may impact on your studies, please feel free to discuss your support needs with your lecturer or course coordinator. Disability Support may also be provided by the Student Support Service (Disability). Students must be registered to receive this type of support. To register please contact the Disability Liaison Officer on 02 4921 5766, or via email at: studentdisability@newcastle.edu.au As some forms of support can take a few weeks to implement it is extremely important that you discuss your needs with your lecturer, course coordinator or Student Support Service staff at the beginning of each semester. For more information related to confidentiality and documentation please visit the Student Support Service (Disability) website at: http://www.newcastle.edu.au/services/disability.

Changing your Enrolment

Information about changing your enrolment can be found at: http://www.newcastle.edu.au/study/enrolment/changingenrolment.html Students cannot enroll in a new course after the second week of trimester, except under exceptional circumstances. To check or change your enrolment online, please login to myHub - Self Service for Students: http://myhub.newcastle.edu.au

Census dates
Census dates are the dates by which you must finalise your arrangements for payment of your student contribution or fees. If students are enrolled after the census dates listed on the University's website, they are liable for the full cost of their student contribution or fees for that term. Census dates are published on the University's website at: http://www.newcastle.edu.au/service/fees/census-dates/

Alteration of this Course Outline

No change to this course outline will be permitted after the end of the second week of the term except in exceptional circumstances and with Head of School approval. Students will be notified in advance on Blackboard of any approved changes to this outline.

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Withdrawing from a course

A student wishing to withdraw from a course must submit a withdrawal form available from the GradSchool.com website at http://www.gradschool.com.au A student may withdraw without academic penalty on or before the last day of trimester. A failure grade will result where a student does not complete the course requirements and neglects to submit a withdrawal form prior to the last day of trimester. A student who withdraws from a course after the Prescribed Census Date shall incur financial liability for the units of study. Prescribed dates for each trimester can be found at: http://www.newcastle.edu.au/study/fees/censusdates.html A student cannot withdraw from a course after the last day of trimester. A withdrawal fee may also be payable.

Please refer to GradSchool's Terms and Conditions at: http://www.gradschool.com.au/Default.aspx?query=/enquiries/terms/

IMPORTANT CONTACT INFORMATION

Newcastle Business School (NBS):
Location: University House, Cnr Auckland & King St, Newcastle Telephone: (02) 49218749 Facsimile: (02) 49217398 Email: postgraduate-nbs@newcastle.edu.au

Faculty Student Services

Location: Student Hubs at Callaghan, Ourimbah and Newcastle City Telephone: (02) 49215000 Facsimile: (02) 49854200 Email: 15000-UoN-Enquiries@newcastle.edu.au

GradSchool.com
Email: postgradstudy@newcastle.edu.au Phone toll free (within Australia): 1800 882 121 Phone: +61 2 4921 8856

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