System Analysis Fact Gathering

Method 1: Interview
Questions:
1. How did the hotel reservation system performed? Did it performed as expected?

2. Is there any short-coming when using the system?

3. Does the system performed well, especially during peak usage when dealing with many
clients checking-in and out?

4. About the usability, is the systems user interface user-friendly or did it hinder you from
using it?

5. In terms of performance, did the system work well in accessing clients information and
data as well as updating other department with current information?

6. How does the system react when there is any conflict of data, for example when the current
information does not match with the existing information such as clients hotel membership
card information? How does the system cope?

7. When there is a failure in the system during usage, can it retrieve the pervious information
such as most recent clients details? If so, is it hard to get it up and running?

8. How accurate does the information that you requested? Does the information requested
presented in a mannerly fashion or is it hard to understand?

9. Is it easy to key-in clients information?

10. Does the system present out summary of room booking information such as number of
room booked, clients details and so forth when requested?

Questionnaire
Hotel Reservation System
Greetings! We would like to have your input concerning the system stated above. Please be
accurate and detailed in providing the answer. Your input over the system will be a great help
for us. We appreciated your help.
1. How long
have you been
using the
system?





2. How many
room booking
transaction
have you done
in the last 7
days?





3. How many
error(s) have
you faced
during the
time period?





< 1 month
1 - 3 month
3 - 6 month
> 1 year

< 20 transaction 30 - 40 transaction

> 40 transaction

20 - 30 transaction
No errors 5 - 10 errors

10 - 15 errors

< 5 errors
15 - 20 errors
> 20 errors


4. During usage, does the system react slowly to request or instantaneously? For example
when searching for clients information. (Y / N)
5. Is the system be able to check-in clients quick enough to prevent them from creating a
long que? (Y / N)
6. When there is a hardware malfunction, is it quick and easy to replace it? (Y / N)
7. Does the system receives clients request for room booking instantaneously or does it
receive it late? (Y / N)


8. How do you feel the system performed?



9. If there is anything that you would change, what would it be? (Attach it with paper if not
enough)





10. If you have any other suggestion, please stated here. (Attach it with paper if not enough)