Abdubosid Khidayatov

Dubai, United Arab Emirates, Mobile +971-52-8018558 bosid-uz@inbo!ru

CAREER OBJECTIVE
An in"reasin#l$ res%onsible &ro'essional %osition in (ourism)*os%italit$, +,ere %ro-en de"ision-ma.in# and /ales
0 Mar.etin# abilities +ill be used to im%ro-e or#anizational %rodu"ti-it$!
CAREER SUMMARY
1-er 10 $ears e%erien"e in restaurant, ban2uet, and meetin#s mana#ement 'or e"lusi-e ,otels, restaurants, "ountr$
"lubs, and "on'eren"e "enters! &ro-en abilities in %lannin#, mar.etin#, "ost anal$sis, bud#etin#, e%ense "ontrol,
sta''in#, trainin#, and 2ualit$ mana#ement! Abilit$ to ,andle "aterin#)ban2uet 'un"tions to 20 %eo%le! /tron#
leaders,i% s.ills and t,e abilit$ to mana#e and moti-ate sta''3 e"ellent team buildin# and inter%ersonal relations
s.ills! 4ontributed to si#ni'i"ant re-enue #ains and "ost redu"tions!
5 4ommunit$ and 4ustomer /er-i"e 5 4ustomer /er-i"e and 6elations
5 E-ents Mana#ement 5 4ustomer 6elations,i% Mana#ement
5 4or%orate 4ommuni"ations 5 4,an#e Mana#ement
5 A""ount Mana#ement 5 4aterin# 1%erations
5 6etail ) /er-i"e E%erien"e 5 /trate#i" Mar.etin#
5 /ta'' 6osters 5 (ra-el 1%erations
5 *$#iene /tandards
EMPLOYMENT EXPERIENCE
The Grand Landmark Hotel, Front Office Receptionist, Dubai, UAE, !" to #resent
5 Maintain t,orou#, .no+led#e o' amenities and a"ti-ities
5 7reet and res%ond to t,e needs o' ,otel #uests
5 8earn t,e names and %ersonall$ re"o#nize our re#ular 7uests and Members
5 9re2uent use o' #uest:s names durin# "on-ersation
5 Dire"ts #uests to t,e a%%ro%riate lo"ations
5 6es%ond to all #uest re2uests and 'ollo+ t,rou#, to assure satis'a"tor$ out"ome and "om%lian"e
5 Assist #uests b$ ma.in# .no+led#eable re"ommendations and, as re2uested, 'ollo+-u% +it, 6eser-ations and
"on'irm o' a -ariet$ o' ser-i"es, in"ludin# but not limited to3 s,uttle trans%ortation to air%orts, si#,tseein# tour
in'ormation, dinin#, automobile rental, airline reser-ations, #ol' tee-times, ,air salon and s%a reser-ations
5 4ommuni"ate +it, *ouse.ee%in# and ;utler de%artments to ensure "urrent in'ormation on status o' rooms
5 &ro-ide 'riendl$ and "ourteous tele%,one manners to #uests and "o-+or.ers
5 6un arri-al and de%arture re%orts 'or 'ront o''i"e
5 &ro"ess re#istration in'ormation
$OR%U& ' star hotel, Receptionist, Tashkent, U(bekistan, !"! to !"
5 7reeted %ersons enterin# establis,ment, determined nature and %ur%ose o' -isit, and dire"ted -isitor to s%e"i'i"
destination, and ans+ered 2uestions and %ro-ided in'ormation
5 Ans+ered tele%,one to s",edule 'uture a%%ointments, %ro-ide in'ormation, and 'or+ard "all
5 &ro-ided in'ormation to %ubli" re#ardin# tours, "lasses, +or.s,o%s, and ot,er %ro#rams
5 (ransmitted in'ormation and do"uments to "ustomer, usin# "om%uter, mail, and 'a"simile
5 6e"orded, "om%iled, entered, and retrie-ed in'ormation, b$ ,and and usin# "om%uter
5 1%erated tele%,one s+it",board to re"ei-e in"omin# "alls
5 &er'ormed duties su", as ta.in# "are o' %lants and strai#,tenin# ma#azines to maintain lobb$ and re"e%tion area
5 Monitored 'a"ilit$ to ensure "om%lian"e +it, re#ulations
5 6e"ei-ed %a$ment and re"orded re"ei%ts 'or ser-i"es
%ARA L)L)*, +ales Assistant, Tashkent, U(bekistan, !!, to !!-
5 De-elo%ed "lose and %ersonal relations,i%s +it, "lients to ensure "ustomer lo$alt$ and retention
5 Mar.eted and sold +omen<s 'as,ions in an u%s"ale bouti2ue
5 Ad-ised "ustomers on ne+ st$les, 'as,ion trends, and %rodu"t 'eatures
5 Ensured t,e ,i#,est le-els o' "ustomer ser-i"e and satis'a"tion
5 Desi#ned boot, and dire"t -endors in "reation o' dis%la$ materials3 o-ersa+ boot, set-u% and mer",andise
dis%la$
5 A"2uired an e%ertise in "ustomer ser-i"e and ="losin# t,e sale=
5 /ent t,an.-$ou notes 'or %atrona#e, and "ards on s%e"ial o""asions
5 Maintained detailed re"ord o' indi-idual "ustomers: bu$in# ,abits and %re'eren"es
5 &ro-ided on-"all "lot,in# and a""essor$ "onsultation 'or %ersonal s,o%%er "ustomers
5 De-elo%ed ne+ a""ounts, #enerated #ro+t, and %ro'itabilit$, ade%t to ",an#in# "ir"umstan"es +it, inno-ati-e
sales strate#ies
EUCATION AN CREENTIALS
Bachelor of Arts, Business Management, 2007
Tashkent +tate of Economical Uni.ersit/, Tashkent, U(bekistan 0 4om%leted 9ull "redits in ;usiness Mana#ement
and related "ourses!
SPECIAL SKILLS
1 *omputer 2 3T4
Mi"roso't 1''i"e> ?@ord>, E"el> &o+er&oint>A
@indo+s> ?7>,Bista>, C&>A
Adobe>
1 Lan5ua5e4
En#lis, ?9luentA
6ussian ?9luentA
Uzbe. ?9luentA
PRO!ESSIONAL RE!ERENCES
A-ailable u%on re2uest