CompTIA 220-604

CompTIA 220-604
220-604 Depot Technician

Practice Test
Version 1.0
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QUESTION NO: 1

When rebooting a computer running Windows XP Home, a technician observes an error message
stating, 'illegal I/O port address.' Which of the following can be done to resolve this error?

A. Upgrade the motherboard BIOS.
B. Upgrade to Windows XP Professional.
C. Upgrade the CPU on the motherboard.
D. Return to Windows 2000 Professional.

Answer: A

QUESTION NO: 2

When experiencing video problems, which of the following should be performed FIRST to ensure
that the monitor is not causing the problem?

A. Check for the latest video drivers.
B. Install a known-good video adapter.
C. Attach the monitor to a known-good computer.
D. Replace the monitor.

Answer: C

QUESTION NO: 3

Which of the following item colorizes the paper using a two-component laser printer?

A. toner
B. laser beam
C. developer
D. ribbon

Answer: A

QUESTION NO: 4

A computer has been upgraded with a new hard drive and after reassembling the computer and
turning the computer on, the drive LED remains lit and an error message during power-on self test
(POST) states, 'No Drive Present.' Which of the following would MOST likely be the cause?

A. The motherboard was damaged and needs replacing.
CompTIA 220-604: Practice Exam
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B. The floppy drive was not reconnected.
C. A configuration disk was left in the floppy drive.
D. The ribbon cable has been installed incorrectly.

Answer: D

QUESTION NO: 5

Which of the following would be the correct way to dispose of a laptop battery?

A. Place the battery on a shelf for storage.
B. Place the battery in a trash compactor separately from the laptop.
C. Dispose of the battery in the same manner as the laptop.
D. Refer to the disposal information located on the battery.

Answer: D

QUESTION NO: 6

Which of the following is a type of motherboard? (Select TWO).

A. PCI daughter board
B. IDE controller board
C. SATA controller board
D. micro ATX
E. standard ATX

Answer: D,E

QUESTION NO: 7

A technician receives a dot matrix printer for repair and the work order states that the printer is
only printing one-half of each character. Which of the following should the technician replace?

A. print head
B. fuser
C. injector
D. print nozzle

Answer: A

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QUESTION NO: 8

A laser printer has a vertically repetitive print defect. Before attempting to repair the printer, a
technician should determine:

A. the distance between the spots.
B. which paper tray was used to print the document.
C. which driver was used to print the document.
D. which application was used to print the document.

Answer: A

QUESTION NO: 9

A technician receives a new printer for repair and the work order states that when powered on the
printer makes a loud noise and will not print. Which of the following actions should the technician
take?

A. Install new drivers on the computer.
B. Install a new ink cartridge.
C. Install a print head on the printer.
D. Remove the packing tape from the print head.

Answer: D

QUESTION NO: 10

A technician is troubleshooting a CD/DVD drive. There is a disk in the drive and the tray wont
eject. Which of the following actions should the technician take FIRST?

A. Shutdown, restart and verify that the BIOS recognizes the drive and try again.
B. Replace the CD/DVD drive.
C. Pry the tray open with a small, flat head screwdriver.
D. Place the end of a paper clip in the emergency eject pinhole on the CD/DVD drive.

Answer: D

QUESTION NO: 11

When installing a new Plug and Play sound card, a technician should turn off and unplug the
computer; remove the computer's cover; locate the sound card slot, insert and secure the card in
the slot and:
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A. plug in and turn on the computer; let Windows recognize the new hardware and install the
driver.
B. plug in the computer; let Windows recognize the new hardware and plug in the speakers.
C. let Windows recognize the new hardware; install the driver and plug in the speakers.
D. turn on and plug in the computer; let Windows recognize the new hardware and install the
driver.

Answer: A

QUESTION NO: 12

A technician receives a work order requesting the installation of an NLX motherboard into a micro
ATX case. Which of the following should the technician recognize?

A. A standard ATX power supply will not be able to connect to the NLX adapter.
B. The system will not start up.
C. The case is too small for the motherboard.
D. The motherboard was not meant for this style of case.

Answer: D

QUESTION NO: 13

A technician receives a computer for repair and observes that the fan on the power supply is not
moving. Which of the following should the technician do?

A. Move the power supply voltage switch to 220 volts.
B. Add an additional fan to help cool the computer.
C. Replace the cable that attaches the power supply to the motherboard.
D. Replace the power supply.

Answer: D

QUESTION NO: 14

Which of the following can be used to determine the amount of physical memory installed in a
laptop? (Select TWO).

A. Check Device Manager Snap-in.
B. Type WINVER in the command prompt.
C. Check the BIOS.
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D. Check System Information in the Accessibility folder.
E. Check System Information.

Answer: C,E

QUESTION NO: 15

Which of the following would be the safest environmental condition for working on multiple
systems at one time?

A. A tiled room with anti-static mats and wrist straps.
B. A clean, carpeted room with anti-static mats and wrist straps.
C. A tiled room in a warehouse with outside ventilation.
D. A clean, carpeted room with air purifiers and dehumidifiers.

Answer: A

QUESTION NO: 16

A technician receives a laptop that is running out of battery power more quickly than expected.
Which of the following can the technician do to correct the problem?

A. Note on the work order that the laptop is losing battery capabilities and the laptop must be
replaced.
B. Replace the battery by purchasing a new battery from the manufacturer.
C. Stop using the battery and use alternating current (AC) power for the laptop.
D. Replace the AC adaptor by purchasing a new adapter from the manufacturer.

Answer: B

QUESTION NO: 17

A new computer is displaying the wrong amount of memory. Which of the following may be the
cause?

A. The module is installed backwards.
B. A USB device is using some memory.
C. An onboard video card is using some memory.
D. The CPU is using some memory.

Answer: C
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QUESTION NO: 18

Which of the following printer types uses thin print pins to transfer ink from a fiber or ribbon?

A. impact
B. laser
C. solid ink
D. ink jet

Answer: A

QUESTION NO: 19

Which of the following would be the way to prevent the Num Lock LED from being turned on
automatically when a laptop is booted?

A. Hold the function Num Lock key down during POST.
B. Go into the Windows Keyboard applet and deselect the 'Num Lock on boot' option.
C. Create a Windows profile to disable the feature during power-on self test (POST).
D. Turn the feature off in the BIOS.

Answer: D

QUESTION NO: 20

A user reports that the display on the laptop appears blurred. Which of the following is MOST likely
the cause?

A. The LCD is not running in its native resolution.
B. LCD monitors do not appear blurred.
C. The drivers are improperly installed.
D. More video memory needs to be allocated.

Answer: A

QUESTION NO: 21

A user reports that when trying to print a document nothing comes out of the printer and states
that the only printer in the printer dialog box is 'Microsoft Office Document Image Writer.' The
technician should understand that the problem is that the printer:
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A. has not been installed on the user's computer.
B. is not turned on.
C. driver is corrupt.
D. cable is unplugged.

Answer: A

QUESTION NO: 22

Which of the following should be considered when upgrading memory? (Select TWO).

A. speed of memory
B. memory slot color
C. type of memory
D. CPU speed
E. BIOS version

Answer: A,C

QUESTION NO: 23

Which of the following RAID configurations takes advantage of mirroring?

A. RAID 1
B. RAID 5
C. RAID 0
D. RAID 2

Answer: A

QUESTION NO: 24

Which of the following will help protect an operating system from vulnerability?

A. Download free anti-virus programs from the Internet.
B. Perform updates from the manufacturers website regularly.
C. Using the operating systems email program only to open attachments.
D. Monitoring what is displayed on the screen.

Answer: B

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QUESTION NO: 25

When a computer does not recognize an internal modem, a technician should determine whether:
(Select TWO).

A. the modem is seated properly.
B. the number being dialed is valid.
C. there are resource conflicts.
D. there is power to the modem.
E. the modem speaker is enabled.

Answer: A,C

QUESTION NO: 26

When installing an inkjet printer for the first time, which of the following should be done FIRST?

A. Print a test page from the Printer icon under the printers tab.
B. Select the new printer as the default printer.
C. Run the printhead alignment within the Tools folder of the printer.
D. Ensure that the printer is set for bi-directional printing.

Answer: C

QUESTION NO: 27

In which of the following locations would a technician set the LBA mode for a hard drive?

A. Jumper Settings
B. Disk Manager
C. Device Manager
D. System BIOS

Answer: D

QUESTION NO: 28

A work order states that a customer used Windows updates and after rebooting the computer, the
video driver was corrupted and the computer was in safe mode. Which of the following would be
the BEST action to take?

A. Download and install the correct video driver from the manufacturer's web site.
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B. Remove the video driver and reboot the computer.
C. Use the Driver Roll Back feature in Device Manager.
D. Go back to Windows update and specify the correct video driver.

Answer: C

QUESTION NO: 29

When connecting a laser printer to a network for the first time, a technician should FIRST:

A. configure the network settings on the printer.
B. ensure the cable is set to TCP/IP.
C. enable the printer in the BIOS.
D. configure the printer as bi-directional in Windows.

Answer: A

QUESTION NO: 30

Which of the following would be an example of a biometric device?

A. encryption password
B. thumb print reader
C. USB security key
D. smart card reader

Answer: B

QUESTION NO: 31

To force a user to use Ctrl-Alt-Delete to log into the computer, a technician can go to Control
Panel then:

A. Windows Firewall.
B. Security Center.
C. User accounts and the Advanced tab.
D. Accessibility options.

Answer: C

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QUESTION NO: 32

During boot up, a laptop screen displays vertical colored lines and then the LCD screen goes
blank. There are no display problems when connected to an external monitor. Which of the
following actions should be taken to resolve the problem?

A. Replace the laptop.
B. Replace the LCD screen.
C. Replace the LCD pixels.
D. Re-select the LCD in Device Manager.

Answer: B

QUESTION NO: 33

Which of the following desktop hardware should a technician be MOST concerned with disposing
of correctly?

A. batteries
B. power cords
C. disk drives
D. hard drives

Answer: A

QUESTION NO: 34

Which of the following would be the maximum number of devices in a single chain that USB
technology will allow?

A. 98
B. 127
C. 254
D. 120

Answer: B

QUESTION NO: 35

A shipping department is reporting that a laser printer in the receiving area is becoming jammed
because the printer attempts to pull several sheets of paper for each print. Which of the following
may be the cause?
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A. Humidity is causing the paper to stick together.
B. The paper is sticking to the corona wire and causing the jam.
C. A4 paper is being used and may not be supported by laser printers.
D. The fusion roller is dirty and pulling too many sheets of paper.

Answer: A

QUESTION NO: 36

A technician receives a printer that is printing ink smudges on random sheets of paper. Which of
the following should the technician try FIRST?

A. Replace the printer.
B. Replace print head assembly.
C. Clean the print head.
D. Use a different brand of paper.

Answer: C

QUESTION NO: 37

A technician is working on a new computer running Windows XP and the hard drive is formatted at
20GB but is an 80GB hard drive. There is not another partition and no extra space can be found
under Windows explorer. Which of the following would be the BEST way to partition the remainder
of the hard drive without data loss?

A. Add another hard drive and use that available space.
B. Run FDISK.
C. Use the Disk Management tool.
D. Back up all important data to an external drive then reformat the hard drive.

Answer: C

QUESTION NO: 38

A printer takes a long time to print high-end graphics. Which of the following would be the FIRST
action to take?

A. Replace the toner cartridge.
B. Recommend the use of smaller graphics.
C. Check the amount of memory installed.
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D. Recommend connecting fewer users to the printer.

Answer: C

QUESTION NO: 39

Which of the following represents a safety hazard?

A. liquid on the floor
B. a tiled floor
C. a concrete floor
D. carpet

Answer: A

QUESTION NO: 40

A customer has security concerns about classified local data being compromised if the laptop is
stolen. The customers laptop has Windows 2000 utilizing the FAT16 file system. Which of the
following actions should be taken?

A. Upgrade the operating system to Windows XP Home.
B. Have the customer convert to NTFS and enable data encryption.
C. Tell the customer that a laptop should not be used for classified data.
D. Configure the wireless adapter to only connect to secure networks.

Answer: B

QUESTION NO: 41

A technician is performing preventive maintenance on the hardware components in a workstation.
Which of the following actions should the technician take?

A. Remove the case front and clean the air vents.
B. Unplug the capacitors from the board and clean the contacts.
C. Remove the processor and clean the pins with an eraser.
D. Remove the processor and clean any dust that has collected between the processor and the
heatsink.

Answer: A

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QUESTION NO: 42

A technician receives a laptop work order stating that the mouse pointer from the touchpad is
moving randomly around the screen. Which of the following should the technician do FIRST?

A. Reboot the computer.
B. Replace the touchpad.
C. Clean the touchpad.
D. Update the driver.

Answer: C

QUESTION NO: 43


A. Stop using the battery and use alternating current (AC) power for the laptop.
B. Note on the work order that the laptop is losing battery capabilities and the laptop must be
replaced.
C. Replace the AC adaptor by purchasing a new adapter from the manufacturer.
D. Replace the battery by purchasing a new battery from the manufacturer.

Answer: D

QUESTION NO: 44

Which of the following makes toner stick to paper?

A. corona transfer wire
B. fuser assembly
C. drum assembly
D. pickup roller assembly

Answer: B

QUESTION NO: 45

An 8X AGP video card will not fit into the AGP slot. Which of the following may be the cause?

A. The motherboard only supports 3.3v AGP Cards.
B. The motherboard only supports universal cards.
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C. The video card is defective.
D. The slot covers are misaligned.

Answer: A

QUESTION NO: 46

A technician is performing scheduled preventive maintenance on a laser printer. Which of the
following should the technician clean or replace?

A. transfer corona
B. ozone filter
C. primary corona
D. fuser

Answer: B

QUESTION NO: 47

Which of the following is used to produce the best LCD image on a laptop?

A. Dual scan
B. Active matrix
C. Passive matrix
D. Active scanning

Answer: B

QUESTION NO: 48

Which of the following is the voltage that an ATX molex connector delivers to an IDE device?
(Select TWO).

A. -3.3 Volts
B. 24 Volts
C. 120 Volts
D. 12 Volts
E. 5 Volts

Answer: D,E

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QUESTION NO: 49

Which of the following should be used to clean a computer? (Select TWO).

A. distilled water to wash inside components
B. office vacuum
C. chemical degreaser
D. feather duster
E. compressed air

Answer: B,E

QUESTION NO: 50

A technician receives a computer for repair with a work order stating, erratic behavior please
resolve. Which of the following can be done to diagnose the problem?

A. Strip the system down to the essential components and systematically replace components
until the system is stable.
B. Boot the system and run DEFRAG.
C. Treat the system as though the system were new and format the hard drive; load a base
operating system and run burn-in routines.
D. Replace all system components.

Answer: A

QUESTION NO: 51

Before servicing a laptop, which of the following precautions must be taken?

A. The laptop must be placed in a stand by state.
B. The laptop battery must be installed.
C. The laptop must be placed in a hibernate state.
D. The alternating current (AC) adapter must be unplugged.

Answer: D

QUESTION NO: 52

A technician is building a new computer for a client and installing an IDE hard drive. The
technician should attach the new hard drive to:
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A. a 40 pin ribbon cable.
B. a 34 pin ribbon cable.
C. an 80 pin ribbon cable.
D. a 6 pin round cable.

Answer: A

QUESTION NO: 53


A. Active matrix
B. Active scanning
C. Passive matrix
D. Dual scan

Answer: A

QUESTION NO: 54

Which of the following would be the LAST step to take when installing a network printer?

A. Print the test page.
B. Print a blank sheet of paper.
C. Reboot the computer.
D. Ping the printer's IP address.

Answer: A

QUESTION NO: 55

Which of the following would be a reason for updating the BIOS?

A. The update will increase hard drive space.
B. The updated version will enable new features on the system.
C. The updated version is newer than the version currently installed.
D. The update increases system memory.

Answer: B

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QUESTION NO: 56

Which of the following types of memory modules are used to upgrade laptops?

A. RIMM
B. SIMM
C. SODIMM
D. DIMM

Answer: C

QUESTION NO: 57

Which of the following describes a group of two or more disk drives that appear to the system as a
single drive?

A. SCSI drives
B. ultra ATA drives
C. disk array
D. reserved sector drives

Answer: C

QUESTION NO: 58

A technician is preparing to remove a secondary battery from a laptop expansion bay. Which of
the following would be the next step for the technician to take?

A. Disable the battery in the operating system.
B. Remove the battery.
C. Put the laptop in standby mode.
D. Power down the laptop.

Answer: B

QUESTION NO: 59

A power supply has failed in a computer due to a motherboard cable being cut. Which of the
following should be done to repair the computer?

A. Rerun the cable.
B. Replace the power supply.
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C. Splice the broken wire.
D. Tape the end of the wire to prevent short circuits.

Answer: B

QUESTION NO: 60

Exhibit:

The IDE slots in the attached diagram are identified with the letter:

A. A
B. B
C. C
D. D
E. E
F. F
G. G

Answer: E

QUESTION NO: 61

Diagnostics on a laptop that is under warranty indicate a failed motherboard. Which of the
following would be the BEST action to take?
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A. Obtain and replace a motherboard for the model that is being repaired.
B. Install a motherboard that will support the same memory and CPU specifications.
C. Obtain a new laptop that is not expensive and fits the laptop case.
D. Repair the motherboard and run extended diagnostics.

Answer: A

QUESTION NO: 62

Before removing a shared folder from a computer on a network, which of the following should be
done FIRST?

A. Notify all users.
B. Remove share privileges.
C. Defragment the computer's hard drive.
D. Close all open files.

Answer: A

QUESTION NO: 63


A. Replace the touchpad.
B. Update the driver.
D. Clean the touchpad.

Answer: D

QUESTION NO: 64

When a computer is being assembled, which of the following is MOST likely to have an effect on
cooling and airflow?

A. The type of memory used.
B. The location in which the drives are installed.
C. The manner in which the cables are routed.
D. The type of motherboard selected.

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Answer: C

QUESTION NO: 65

When troubleshooting a wireless IrDA connection, a technician should check: (Select TWO).

A. for obstructions between link points.
B. whether the link points are too close.
C. for the correct channel setting.
D. for correct security settings.
E. for the correct COM port setting.

Answer: A,E

QUESTION NO: 66

A technician receives a CRT monitor needing diagnostics. Which of the following safety
precautions should the technician take after opening the case?

A. Put on an anti-static wrist strap.
B. Ensure that the grounding strap is connected to the CRT.
C. Obtain a safety clearing from the floor supervisor.
D. Ensure that the CRT has been discharged.

Answer: D

QUESTION NO: 67

A work order states that a computers sound does not work. When opening Device Manager and
checking the Sounds and Audio Devices a black exclamation point on a yellow field is observed.
This indicates that the device:

A. driver is missing.
B. has been disabled.
C. is not functioning properly.
D. is dead.

Answer: C

QUESTION NO: 68
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Which of the following is a jumper configuration for an IDE hard drive? (Select TWO).

A. SATA
B. termination and device ID
C. cable select
D. master

Answer: C,D

QUESTION NO: 69


A. Stop using the battery and use alternating current (AC) power for the laptop.
B. Replace the AC adaptor by purchasing a new adapter from the manufacturer.
C. Replace the battery by purchasing a new battery from the manufacturer.
D. Note on the work order that the laptop is losing battery capabilities and the laptop must be
replaced.

Answer: C

QUESTION NO: 70

Which of the following printers sprays the paper? (Select TWO).

A. impact
B. laser
C. ink jet
D. solid ink
E. thermal

Answer: C,D

QUESTION NO: 71

action to take?

A. Check the amount of memory installed.
B. Recommend connecting fewer users to the printer.
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C. Recommend the use of smaller graphics.
D. Replace the toner cartridge.

Answer: A

QUESTION NO: 72

A technician receives a computer that cannot connect to a network. Which of the following
commands would the technician use to determine whether the network interface card (NIC) is
obtaining an IP address?

A. MSCONFIG
B. PING
C. IPCONFIG
D. TELNET

Answer: C

QUESTION NO: 73

Which of the following would be a potential risk to a low humidity environment while working on
computer systems?

A. An increase in airborne contaminants.
B. Galvanic effects on dissimilar metals.
C. An increase in airborne abrasive materials.
D. Increased likelihood of electrostatic discharge (ESD).

Answer: D

QUESTION NO: 74

A computer will not power on. Which of the following should be checked FIRST?

A. CPU
B. power supply
C. memory modules
D. hard drive

Answer: B

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QUESTION NO: 75

After a graphics card upgrade, a computers resolution is even lower than before and cannot be set
higher in the display settings. The MOST likely problem is that the graphics card:

A. has been removed by the user.
B. is not compatible with the motherboard.
C. driver has not been installed or updated.
D. has been installed into the wrong expansion slot.

Answer: C

QUESTION NO: 76

When a user would like to access a file server with Universal Name Convention (UNC), which of
the following information is needed?

A. SMTP server address
B. HTTP server address on Address Bar
C. hostname and path name
D. DHCP server information

Answer: C

QUESTION NO: 77

Which of the following devices uses a PCI card for secured login?

A. thumb print reader
B. smart card readers
C. biometric devices
D. retinal scanner

Answer: B

QUESTION NO: 78

A laser printer is sent for repair and the work order indicates that there is an image printing
problem. Which of the following should a technician do FIRST to confirm this problem?

A. Clean the corona wire and return printer.
B. Run a self-test image page from the printer.
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C. Run the calibration feature on the laser printer.
D. Print a test page from a computer.

Answer: B

QUESTION NO: 79

After servicing a laptop, the system will not perform power-on self test (POST). Which of the
following may not be seated correctly? (Select TWO).

A. system fan
B. CPU
C. hard drive
D. keyboard
E. memory module

Answer: B,E

QUESTION NO: 80

Which of the following types of processors plugs into a socket 478?

A. Pentium 4
B. Pentium Xeon
C. AMD Athlon
D. AMD Duron

Answer: A

QUESTION NO: 81

Panel then:

B. User accounts and the Advanced tab.
C. Security Center.

Answer: B

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QUESTION NO: 82


B. DHCP server information
C. hostname and path name
D. HTTP server address on Address Bar

Answer: C

QUESTION NO: 83

Which of the following would be the MOST effective way to monitor access to secure areas?

A. key card
B. combination lock
C. visitor log
D. key lock

Answer: A

QUESTION NO: 84

A retinal scanner is an example of which of the following security methods?

A. smart key
B. biometrics
C. smart cards
D. strong encryption

Answer: B

QUESTION NO: 85

Which of the following would be a reason to use the standard formatting option after installing
Windows XP in a repaired computer?

A. The drive is new and a quick format will fail.
B. To ensure a complete format.
C. The integrity of the hard drive is unknown.
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D. A standard format yields a little extra drive space when complete.

Answer: C

QUESTION NO: 86

Which of the following is an emerging short range networking standard designed to allow for
wireless connection to a range of up to 30 feet?

A. Ethernet
B. infrared
C. cellular WAN
D. Bluetooth

Answer: D

QUESTION NO: 87

Infrared device functionality is dependant on which of the following?

A. humidity of room
B. light intensity in room
C. room temperature
D. line of sight

Answer: D

QUESTION NO: 88

A spot appears on all documents scanned on a multifunctional device. Which of the following
would be the FIRST step to take to resolve this problem?

A. Clean the scanner exposure glass.
B. Replace the print head.
C. Clean the imaging drum.
D. Clean the laser lenses.

Answer: A

QUESTION NO: 89
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A technician is upgrading the memory on a laptop that has a front-side bus speed of 333MHz.
Which of the following memory module types has the minimum data transfer rate necessary to
support this upgrade?

A. PC333
B. DDR266
C. DDR333
D. PC533

Answer: C

QUESTION NO: 90

Dust accumulation inside a computer can cause:

A. premature component failure.
B. a decrease in memory speed.
C. insulation for the CPU.
D. excessive energy consumption.

Answer: A

QUESTION NO: 91

When servicing a printer, a technician touches the back of the printer and the computer at the
same time and receives a voltage shock. The technician discovers that there is a 120 volt
alternating current (AC) between the computer and the printer. Which of the following actions
should the technician take?

A. Replace the printer power supply.
B. Open both wall outlets to determine whether there is a short.
C. Replace the computer power supply.
D. Report the incident to an electrician.

Answer: D

QUESTION NO: 92

Preventive maintenance on internal components includes:

A. removing dust from heatsinks and fans.
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B. testing the capacitors and resistors.
C. tightening the motherboard screws.
D. resetting the BIOS configurations.

Answer: A

QUESTION NO: 93

Before starting a motherboard upgrade, which of the following steps would be important to take?

A. Uninstall all programs.
B. Verify the CMOS setting.
C. Remove the old motherboard.
D. Upgrade the BIOS.

Answer: B

QUESTION NO: 94

A laser printer needs preventive maintenance. Which of the following components should be
allowed to cool before removing?

A. drive rollers
B. fuser assembly
C. corona wire
D. transfer roller

Answer: B

QUESTION NO: 95

When lifting a heavy load, which of the following should be implemented?

A. Bend at the knees and lift with your legs.
B. Bend at the waist and lift with the back.
C. Lift with the arms while bending.
D. Lift to waist while bending.

Answer: A

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QUESTION NO: 96

A technician is installing a second IDE hard drive alongside the first on the primary channel. The
second hard drive must have the jumper pin set as:

A. master.
B. ID set to 0.
C. secondary.
D. slave.

Answer: D

QUESTION NO: 97

To prevent loss of data due to a power outage: (Select TWO).

A. replace the CMOS battery.
B. regularly save open documents.
C. set power options to always on.
D. plug the computer into an uninterruptible power supply (UPS).
E. plug the computer into a surge suppressor.

Answer: B,D

QUESTION NO: 98

A technician is replacing the video adapter on a desktop. Which of the following actions should the
technician take FIRST?

A. Unplug the power cord from the computer.
B. Unplug the power cord from the monitor.
C. Locate the proper card slot for the video display adapter.
D. Remove the original video display adapter from the computer.

Answer: A

QUESTION NO: 99

Which of the following would be the cause if a system utilizing a shared memory bus system that
had its memory upgraded continues to have performance issues when using a graphic-intensive
application?
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A. The Enable Write combining option needs to be selected in the Troubleshooting tab of the
Advanced setting in the Control Panel Display applet.
B. The shared system can only utilize a fixed amount of memory from system bus.
C. The screen refresh rate needs to be set to the minimum possible settings.
D. The CPU acceleration needs to be configured to the maximum setting.

Answer: B

QUESTION NO: 100

Which of the following should be done when adding a sound card to a computer that has an audio
device integrated into the motherboard?

A. Set the integrated device as the slave.
B. Configure both devices in Device Manager.
C. Disable the integrated device by jumper or the BIOS settings.
D. Set the integrated device as the master.

Answer: C

QUESTION NO: 101

A technician is troubleshooting a CD drive tray that will not eject the CD from the tray. The
customer has rebooted the computer but is still unable to open the drive by pressing the eject
button. The technician should:

A. replace the defective drive.
B. use the emergency release hole.
C. upgrade the firmware of the drive.
D. update the driver.

Answer: B

QUESTION NO: 102

Which of the following would be the BEST way to apply thermal grease to a CPU?

A. Spread a small amount evenly
B. Place on scratches and uneven areas
C. Apply in a thick layer
D. Around the edges of the CPU
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Answer: A

QUESTION NO: 103

A technician receives a computer that is running more and more slowly. The technician should
FIRST:

A. reformat the computers hard drive.
B. run anti-virus and spyware scans.
C. restart the computer and run the recovery disk.
D. defrag the machine, run SCANDISK and check for file fragments.

Answer: B

QUESTION NO: 104

Which of the following file types are MOST often used when scanning to a file? (Select THREE).

A. MP3
B. JPEG
C. BMP
D. TIFF
E. EXE
F. DOC

Answer: B,C,D

QUESTION NO: 105

A technician needs to transfer data as quickly as possible. Which of the following devices should
the technician choose?

A. standard serial port
B. ExtendedCapabilities Port (ECP) / Enhanced Parallel Port (EPP)
C. USB 2.0
D. PS/2

Answer: C

QUESTION NO: 106
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Which of the following will ensure proper airflow inside a computer?

A. Leave the side panel off the computer.
B. Install covers on all open adapter slots.
C. Install additional heatsinks.
D. Install a liquid cooling system.

Answer: B

QUESTION NO: 107

Which of the following would be the maximum recommended length of a serial cable?

A. 50 feet (15 meters)
B. 25 feet (7.5 meters)
C. 100 feet (30 meters)
D. 15 feet (4.5 meters)

Answer: A

QUESTION NO: 108

The correct way to clean a CD would be with a soft cloth:

A. and mineral water.
B. from hub to edge.
C. in a circular motion.
D. and chemical solvent.

Answer: B

QUESTION NO: 109

During the servicing of a desktop PCI card, which of the following may cause the motherboard to
short out? (Select TWO).

A. A fan becomes dislodged and the system cannot cool properly.
B. An anti-static wrist strap is not utilized.
C. The PCI card is installed in a different slot and the original slot is not covered.
D. Power is still supplied to the system.
E. PCI plug-n-play is disabled in the BIOS.
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Answer: B,D

QUESTION NO: 110

A technician has added memory to a laser printer. To allow the printer driver software to use the
additional memory, the amount of memory should be modified in:

A. Device Manager by selecting Upgrade Driver.
B. the Device Settings tab in Printer Properties.
C. Device Manager by clicking on the printer's driver and selecting Parameters.
D. the Color Management tab in Printer Properties.

Answer: B

QUESTION NO: 111

A power on self test (POST) should be performed on a computer because the POST:

A. validates network configuration.
B. checks system components and hardware.
C. checks the boot sector of the hard drive.
D. checks system software.

Answer: B

QUESTION NO: 112

A technician has upgraded the memory of a laptop from 256MB to 512MB but Windows reports
that only 480MB of memory is available. Which of the following may be the cause?

A. The laptop is using the missing system memory to shadow the BIOS.
B. The laptop may not support double sided, high density memory.
C. The laptop may not support DDR SODIMMs.
D. The laptop is using the missing system memory as shared video memory.

Answer: D

QUESTION NO: 113

Exbibit:
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The serial ATA slots in the attached diagram are identified with the letter (Select all that apply).

A. A
B. B
C. C
D. D
E. E
F. F
G. G

Answer: C,F

QUESTION NO: 114


A. cable is unplugged.
B. has not been installed on the user's computer.
C. is not turned on.
D. driver is corrupt.

Answer: B

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QUESTION NO: 115

A technician receives a laser printer for repair. The paper path components are wearing out more
quickly than expected. Which of the following may be the cause?

A. The paper is not the standard size.
B. The paper is too coarse.
C. The toner needs to be replaced.
D. The fuser needs to be replaced.

Answer: B

QUESTION NO: 116

Which of the following devices measures voltage?

A. loopback plug
B. inductive toner
C. cable tester
D. multimeter

Answer: D

QUESTION NO: 117

When installing a new CPU in a computer, which of the following is required?

A. Format the hard drive.
B. Repartition the hard drive.
C. Install heatsink compound.
D. Re-install the operating system.

Answer: C

QUESTION NO: 118

When installing a new CPU in a motherboard, a technician observes that the CPU is not seating
properly. Which of the following would be the BEST action to take?

A. Press firmly on the CPU until the CPU is seated in the holder and close the handle.
B. Turn the CPU over and see whether any pins are bent and that the CPU is oriented correctly on
the board.
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C. Leave the CPU in place and clamp the heatsink and fan over the CPU to hold it in place.
D. Discard the CPU and install a new CPU.

Answer: B

QUESTION NO: 119

Which of the following is an important part of the cooling system for a computer?

A. hyperthreading
B. drive bezel
C. case bezel
D. slot covers

Answer: D

QUESTION NO: 120

A printers firmware should be upgraded:

A. when the fuser needs to be replaced.
B. to fix printing problems.
C. when a known problem can be fixed with the upgrade.
D. anytime there is an available upgrade.

Answer: C

QUESTION NO: 121

A technician receives a laptop computer for repair and the work order states that when attempting
to log on the numbers 1533 are typed rather than the letters jill. Which of the following should the
technician do to correct this problem?

A. Re-install the operating system.
B. Install language support.
C. Disable the Fn key.
D. Replace the keyboard.

Answer: C

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QUESTION NO: 122

A new CPU has been installed and when the computer boots up, the computer runs for several
minutes and then restarts. Which of the following may be the cause?

A. The CPU is incompatible with that motherboard.
B. The new drivers for the CPU have not been installed.
C. The CPU is dual core.
D. The CPU fan is not plugged in correctly.

Answer: D

QUESTION NO: 123

A technician is building a computer and loading the operating system from a CD. Within the BIOS,
which of the following would be the BEST option to select?

A. hard drive as first boot device and CD second
B. CD as the first boot device
C. no bootable devices
D. hard drive as the only boot device

Answer: B

QUESTION NO: 124

Which of the following types of communication ports communicates to peripheral devices one bit
at a time?

A. USB
B. serial
C. parallel
D. PS2

Answer: B

QUESTION NO: 125

An ultra-DMA 100 drive is attached to a system and working but wont run in ultra-DMA 100 mode.
Which of the following is MOST likely the cause?

A. The cable is too long for this mode.
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B. An 80-conductor cable is not being used.
C. The jumpers arent configured correctly.
D. The operating system does not support this mode.

Answer: B

QUESTION NO: 126

When using a scanner for the first time, the scanner makes a grinding noise and will not scan.

A. The scanner needs to be unlocked.
B. The USB cable is not connected to the scanner correctly.
C. The scanner is disabled in Windows.
D. The scanner is defective.

Answer: A

QUESTION NO: 127

Which of the following would be essential to use when removing internal components from a
computer?

A. anti-static pad and wrist strap
B. multimeter
C. loopback plugs
D. vacuum / cleaning pads

Answer: A

QUESTION NO: 128

Which of the following printers prints multi-part forms at once?

A. laser
B. ink jet
C. thermal
D. impact

Answer: D

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QUESTION NO: 129

A technician working on a monitor should not:

A. put on rubber gloves.
B. wear rubber soled shoes.
C. discharge all capacitors.
D. wear an anti-static wrist strap.

Answer: D

QUESTION NO: 130

Which of the following places toner on paper?

A. drum assembly
B. fuser assembly
C. corona transfer wire
D. pickup roller assembly

Answer: A

QUESTION NO: 131

Which of the following is an important part of the cooling system for a computer?

A. case bezel
B. hyperthreading
C. drive bezel
D. heatsink

Answer: D

QUESTION NO: 132


A. A clean, carpeted room with anti-static mats and wrist straps.
B. A tiled room in a warehouse with outside ventilation.
C. A tiled room with anti-static mats and wrist straps.
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Answer: C

QUESTION NO: 133

Which of the following is the recommended maintenance for a laser printer?

A. Clean all fan filters; wipe down the paper path and re-adjust the corona wire.
B. Clean all pickup rollers; re-adjust the corona wire and replace the fuser assembly.
C. Clean all pickup rollers; replace the fuser assembly and clean all fan filters.
D. Clean all pickup rollers; wipe down the paper path and clean all fan filters.

Answer: D

QUESTION NO: 134

The display on a recently repaired tablet computer is not functioning but the VGA port is
functioning. Which of the following is MOST likely the cause?

A. The system board needs replacing.
B. The digitizer needs replacing.
C. The wireless antenna is not shielded properly.
D. The video ribbon cable is not seated properly.

Answer: D

QUESTION NO: 135

A computer has a supervisor password enabled in the BIOS. Which of the following should a
technician attempt to remove this password?

A. Remove the CMOS battery and power connector for several minutes.
B. Remove the CPU for several minutes.
C. Use a copper wire to bridge the CMOS battery and ATX power connector.
D. Remove the main capacitor on the motherboard for several minutes.

Answer: A

QUESTION NO: 136

Regularly defragmenting a hard drive can:
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A. prevent performance loss.
B. cause files to disappear.
C. increase available RAM.
D. damage the CPU.

Answer: A

QUESTION NO: 137

Bluetooth communicates using:

A. fiber optics.
B. radio waves.
C. STP cable.
D. infrared.

Answer: B

QUESTION NO: 138

Which of the following is the process a scanner uses to scan images to a computer?

A. Light is shown through the image and onto the scanner head.
B. Light is reflected off a mirror onto the Charged Coupled Device (CCD).
C. Light is flashed off a mirror onto the CCD.
D. Light is reflected off the image and into a camera.

Answer: B

QUESTION NO: 139

A technician wants to optimize airflow through a computer that is having heat issues. The
computer has a forward fan, a rear fan, and a CPU fan. In which of the following ways should the
fans be configured?

A. CPU fan set for exhaust, forward fan set for intake, rear fan set for exhaust
B. CPU fan set for intake, forward fan set for exhaust, rear fan set for exhaust
C. CPU fan set for exhaust, forward fan set for intake, rear fan set for intake
D. CPU fan set for intake, forward fan set for intake, rear fan set for exhaust

Answer: A
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QUESTION NO: 140

To prevent overheating, a technician should place a working computer in a location that:

A. is air-tight.
B. has plenty of light.
C. is close to a breaker box.
D. is free of dust.

Answer: D

QUESTION NO: 141

Which of the following should be checked when troubleshooting printer problems?

A. serial port
B. cable connections
C. IRQ settings
D. power-on self test (POST) beep codes

Answer: B

QUESTION NO: 142

Loopback plugs are used for testing:

A. graphic ports.
B. PS/2 ports.
C. firewire ports.
D. serial ports.

Answer: D

QUESTION NO: 143

A technician must power off a computer before connecting and disconnecting the printer cables for
which of the following printer interfaces?

A. serial
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B. parallel
C. IEEE 1394/Firewire
D. USB 2.0

Answer: B

QUESTION NO: 144

Which of the following types of batteries provides the longest running time for portable devices?

A. nickel metal-hydride (NiMH)
B. lithium ion (Li-ion)
C. alkaline
D. nickel-cadmium (NiCd)

Answer: B

QUESTION NO: 145


B. Replace the touchpad.
C. Update the driver.
D. Clean the touchpad.

Answer: D

QUESTION NO: 146

When working inside a computer, a technician should:

A. remove the power supply from the desktop to prevent damage.
B. leave the desktop connected to a power strip to prevent a circuit overload.
C. use anti-static tools to prevent ESD.
D. connect a multi-meter to detect for electrostatic discharge (ESD).

Answer: C

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QUESTION NO: 147


A. RAID 1
B. RAID 2
C. RAID 5
D. RAID 0

Answer: A

QUESTION NO: 148

The red line on an IDE cable specifies pin:

A. 80.
B. 40.
C. one.
D. 24.

Answer: C

QUESTION NO: 149

may be the cause?

C. The fusion roller is dirty and pulling too many sheets of paper.
D. A4 paper is being used and may not be supported by laser printers.

Answer: A

QUESTION NO: 150

Which of the following places a positive charge on the drum during the use of a laser printer?

A. transfer wire
B. corona wire
C. fuser
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D. developer roller

Answer: B

QUESTION NO: 151

A dual-layer DVD-R disc has a maximum data capacity of:

A. 2.1GB.
B. 9.4GB.
C. 700MB.
D. 4.7GB.

Answer: B

QUESTION NO: 152

A technician is upgrading the memory on a laptop that has a front-side bus speed of 333MHz.
Which of the following memory module types has the minimum amount of bandwidth necessary to

A. PC3200
B. PC4200
C. PC2700
D. PC2100

Answer: C

QUESTION NO: 153

Which of the following motherboards uses a single edge connector cartridge processor?

A. Slot 1
B. PAC418
C. Socket 370
D. Socket A

Answer: A

QUESTION NO: 154
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A. Run a self-test image page from the printer.
B. Run the calibration feature on the laser printer.
C. Clean the corona wire and return printer.
D. Print a test page from a computer.

Answer: A

QUESTION NO: 155

Which of the following Windows XP applets is used to help configure a newly installed wireless
adapter?

A. Windows Security Settings
B. Portable Media Devices
C. Wireless Network Setup Wizard
D. Internet Options

Answer: C

QUESTION NO: 156


A. is not turned on.
B. has not been installed on the user's computer.
C. cable is unplugged.
D. driver is corrupt.

Answer: B

QUESTION NO: 157

A technician is locked out of a desktops BIOS because of a forgotten password. Which of the
following is a method of removing the password?

A. Reseat the systems memory.
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B. Re-install the operating system.
C. Replace the power supply unit.
D. Reset the proper jumper.

Answer: D

QUESTION NO: 158

Which of the following is used to verify that a network interface card (NIC) is functioning properly?

A. inductive toner
B. multimeter
C. loopback plug
D. cable tester

Answer: C

QUESTION NO: 159

A new laser printer has been sent for repair and when the cover is removed, a technician observes
excessive toner spillage in the printer. Which of the following is MOST likely the cause?

A. The paper feed assembly is misaligned.
B. The installed toner cartridge is defective.
C. The customer is not loading the paper correctly.
D. The customer is not using manufacturers recommended toner supplies.

Answer: B

QUESTION NO: 160

Which following components is MOST likely to suffer thermal failure?

A. CPU
B. network interface card (NIC)
C. sound card
D. fan

Answer: A

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QUESTION NO: 161

A workstation consistently powers off after a few minutes of operation. Which of the following may
be the cause?

A. The processor is not seated properly.
B. The CD-ROM drive is not connected.
C. The CPU is overheating.
D. The system cannot cool the multiple I/O devices installed.

Answer: C

QUESTION NO: 162

Which of the following may cause a problem with proper airflow?

A. Open space inside the case
B. An exhaust fan at the rear of case
C. Tie-wrapping of loose cables
D. Leaving the expansion slots open

Answer: D

QUESTION NO: 163

A laser printer crumples the paper while printing. Which of the following is MOST likely the cause?

A. The paper tray does not contain enough paper.
B. The corona wire is defective.
C. The pickup roller assembly needs adjusting or replacement.
D. The laser is defective.

Answer: C

QUESTION NO: 164

Laser printers are class one laser and should not be:

A. shined onto the skin.
B. shined into the eyes.
C. touched.
D. shined on any part of the body.
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Answer: B

QUESTION NO: 165

Which of the following supports the second generation Athlon 64 FX?

A. Socket 775
B. Socket 939
C. Socket 462
D. Socket 754

Answer: B

QUESTION NO: 166

Which of the following is the procedure for installing an external monitor on a laptop?

A. Turn on the external monitor and connect the monitor to the laptop.
B. Turn the laptop off, connect the external monitor and reboot the laptop.
C. Connect the external monitor and reboot the laptop until the screen displays on the monitor.
D. Connect the external monitor and press the appropriate display keys on the laptop.

Answer: D

QUESTION NO: 167

RAID One is also known as:

A. mirroring.
B. extending.
C. spanning.
D. stripping.

Answer: A

QUESTION NO: 168

Panel then:

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B. User accounts and the Advanced tab.
C. Security Center.

Answer: B

QUESTION NO: 169

Which of the following connectors might be used on a video card to connect a monitor? (Select
TWO).

A. IEEE1394/Firewire
B. VGA
C. serial
D. PS/2
E. DVI

Answer: B,E

QUESTION NO: 170

A customer has an older laptop and wants to have the processor upgraded to make the laptop run
faster. Which of the following would be the BEST action to take?

A. Inform the customer to avoid using the laptop on battery power and performance will improve.
B. Fill out a work order for the customer and upgrade the laptop.
C. Inform the customer that upgrading RAM would be a better option.
D. Tell the customer that the laptop cannot be upgraded to increase performance and a new
laptop should be purchased.

Answer: C

QUESTION NO: 171

Which of the following should be used to ensure good airflow in a computer?

A. Make sure all I/O slots are covered.
B. Replace internal fans periodically.
C. Place a house fan on top of the computer.
D. Remove side panels.
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Answer: A

QUESTION NO: 172


A. nickel metal-hydride (NiMH)
B. lithium ion (Li-ion)
C. nickel-cadmium (NiCd)
D. alkaline

Answer: B

QUESTION NO: 173

Which of the following should a technician use to clean the glass on a flatbed scanner?

A. glass cleaner and paper towels
B. dish soap and a wet towel
C. a soft, pre-moistened towel or wipe
D. dry paper towels

Answer: C

QUESTION NO: 174

To prevent damage, loss of data, or operating system instability which of the following would be
the proper method of removing a USB device?

A. Use the Safely Remove Hardware Wizard for Windows.
B. Use the Add/Remove Hardware Applet in Control Panel to safely remove the device.
C. Remove the device physically and Windows will automatically adjust system resources
accordingly.
D. Disable the device in Device Manager and then physically remove the device.

Answer: A

QUESTION NO: 175

A technician is troubleshooting a computer and observes that the fan on the power supply is not
working. Which of the following should the technician do?
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A. Replace the fan on the CPU.
B. Replace the power switch.
C. Reduce the power supply voltage.
D. Replace the power supply unit.

Answer: D

QUESTION NO: 176

When preparing a new hard drive for data storage, the drive must be:

A. surface scanned.
B. low-level formatted.
C. defragmented.
D. partitioned and then formatted.

Answer: D

QUESTION NO: 177

done FIRST?

A. Defragment the computer's hard drive.
B. Notify all users.
C. Remove share privileges.

Answer: B

QUESTION NO: 178

Which of the following may cause a scanner not to scan but still turn the scan light on?

A. The USB cable is incorrect.
B. The scan head motor is malfunctioning.
C. The USB cable is not connected.
D. The power supply is not connected.

Answer: B

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QUESTION NO: 179


A. ink jet
B. thermal
C. laser
D. impact

Answer: D

QUESTION NO: 180

A technician receives a laptop computer for repair. The work order states that the wireless network
device has stopped working. The technician should check whether the:

A. alternating current (AC) device is working properly.
B. wireless device is using wireless G or B.
C. operating system supports wireless network devices.
D. wireless device is turned off.

Answer: D

QUESTION NO: 181


A. A tiled room with anti-static mats and wrist straps.
B. A tiled room in a warehouse with outside ventilation.
C. A clean, carpeted room with anti-static mats and wrist straps.

Answer: A

QUESTION NO: 182

The 4-pin plug on a PC power supply delivers which of the following voltages to the components?

A. 5 and 12 volts
B. 9 and 14 volts
C. 7 volts
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D. 10 volts

Answer: A

QUESTION NO: 183

A technician successfully installs a standard 802.11b wireless network interface card (NIC) in a
customers laptop. Which of the following would be the maximum range expected?

A. up to 30,000 feet (9,000 meters)
B. up to 30 feet (9 meters)
C. up to 300 feet (90 meters)
D. up to 3,000 feet (900 meters)

Answer: C

QUESTION NO: 184

A technician receives a work order stating that Windows XP is reporting that the RAM installed in
the computer is less then what the BIOS reports having. Which of the following is MOST likely the
cause?

A. The RAM is defective and needs to be replaced
B. The BIOS is defective and needs to be replaced.
C. The computer uses a shared video card.
D. Windows is reporting the wrong amount and needs to be re-installed.

Answer: C

QUESTION NO: 185

A computer that will not power on and a technician suspects that the problem is the power supply.
Which of the following tools would help to verify whether the power supply is the problem?

A. punch down tool
B. cable tester
C. loopback plug
D. multimeter

Answer: D

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QUESTION NO: 186

Which of the following is an example of biometrics?

A. key fob
B. encryption level
C. password length
D. fingerprint scan

Answer: D

QUESTION NO: 187

A bad IDE hard drive needs to be replaced. A technician has been told that this will be the only
hard drive in the computer. The replacement hard drive jumper should be set on:

A. slave and connected on the primary IDE controller.
B. master and connected on the primary IDE controller.
C. slave and connected on the secondary IDE controller.
D. master and connected on the secondary IDE controller.

Answer: B

QUESTION NO: 188

done FIRST?

A. Defragment the computer's hard drive.
B. Notify all users.
C. Remove share privileges.

Answer: B

QUESTION NO: 189

Slot covers should be placed on unused PCI slots to:

A. provide security for the system components.
B. prevent users from tampering with the system.
C. prevent the installation of additional devices.
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D. ensure proper air flow for cooling.

Answer: D

QUESTION NO: 190

A technician receives a work order that states a new SATA hard drive is to replace a defective
one. After unwrapping the new hard drive and finishing the physical installation, which of the
following should the technician do next?

A. Ensure that the jumpers indicate the drive is the master on the channel.
B. Set the drive as the primary boot in BIOS.
C. Low-level format the hard drive
D. Partition and format the hard drive.

Answer: D

QUESTION NO: 191


A. 9.4GB.
B. 4.7GB.
C. 2.1GB.
D. 700MB.

Answer: A

QUESTION NO: 192

A computer that can host dual PCI-Express video cards is said to be:

A. NLI compatible.
B. NVEX ready.
C. SLI compatible.
D. MLI ready.

Answer: C

QUESTION NO: 193
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A. Run the calibration feature on the laser printer.
B. Clean the corona wire and return printer.
C. Print a test page from a computer.
D. Run a self-test image page from the printer.

Answer: D

QUESTION NO: 194

Which of the following technologies is used for an LED connection between two laptops?

A. wireless
B. Bluetooth
C. infrared
D. Ethernet

Answer: C

QUESTION NO: 195

A laptop boots up but the screen appears dark even during the power-on self test (POST) except
when viewed from an angle. Adjusting the brightness and contrast has not resolved the problem.

A. The CPU or VGA card has failed.
B. The advanced configuration and power interface (ACPI) power management settings have
become corrupted.
C. The device driver for the VGA card has become corrupted.
D. The backlight or inverter has failed.

Answer: D

QUESTION NO: 196

Which of the following is the greatest advantage of flash drive technology compared with
traditional hard drive technologies?

A. No moving parts
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B. Greater storage capacity
C. Acceptance
D. Lower cost

Answer: A

QUESTION NO: 197

A technician receives a computer that has a corrupt device driver. The technician is able to boot
the computer into safe mode. Which of the following would be the FIRST step to take when
replacing the faulty driver?

A. Re-install the driver with the setup CD-ROM.
B. Insert the windows CD-ROM and run the restore wizard.
C. Uninstall the device driver in Device Manager.
D. Disable the device in Device Manager.

Answer: C

QUESTION NO: 198

When formatting a hard disk drive, which of the following creates the organization structures on
the disk including the tracks and beginning points for each sector on the track?

A. high-level formatting
B. quick format
C. low-level formatting
D. formatting with NTFS

Answer: C

QUESTION NO: 199


A. put on rubber gloves.
B. discharge all capacitors.
C. wear rubber soled shoes.
D. wear an anti-static wrist strap.

Answer: D
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QUESTION NO: 200

Which of the following would be an ideal environment for a laser printer?

A. Non-carpeted office with a filtered ventilation system.
B. Concrete manufacturing warehouse floor with outside ventilation.
C. Locked in a cabinet inside a carpeted office space.
D. Tiled manufacturing warehouse floor with outside ventilation.

Answer: A

QUESTION NO: 201

Which of the following will help maintain correct airflow within a computer?

A. Remove dust from all components.
B. Lubricate all fan components.
C. Remove and replace CPU fan.
D. Replace the fan in the power supply.

Answer: A

QUESTION NO: 202

Which of the following passwords would be considered the MOST secure?

A. password1
B. PSwd1!
C. pass!
D. pass1

Answer: B

QUESTION NO: 203

Which of the following describes a security device that validates a users identity based on unique
personal characteristics?

A. biometric
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B. smart card
C. USB security key
D. key card

Answer: A

QUESTION NO: 204


A. The jumpers arent configured correctly.
B. The operating system does not support this mode.
C. The cable is too long for this mode.
D. An 80-conductor cable is not being used.

Answer: D

QUESTION NO: 205

Which of the following is the minimum number of hard drives required for a RAID 0 configuration?

A. 2
B. 3
C. 4
D. 1

Answer: A

QUESTION NO: 206


A. RAID 2
B. RAID 0
C. RAID 1
D. RAID 5

Answer: C

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QUESTION NO: 207

Which of the following is the MOST common way to clear a BIOS password? (Select TWO).

A. Hold down the escape key.
B. Change or close the circuit on the BIOS password jumper on the motherboard.
C. Hold down the Shift and F1 keys.
D. Type in the name of the motherboards manufacturer.
E. Remove the power and CMOS battery from the motherboard.

Answer: B,E

QUESTION NO: 208

Which of the following tabs in the Windows XP Power Options applet configures a laptop to go into
hibernation when the LCD panel is closed?

A. Power Meter
B. Advanced
C. Hibernate
D. Power Schemes

Answer: B

QUESTION NO: 209

When installing a new scanner, Windows XP does not automatically recognize the scanner. Which
of the following actions should be taken?

A. Enable the scanner in the BIOS.
B. Use the Scanners and Cameras Wizard to add the device.
C. Add new printer Wizard.
D. Ensure the scanner is not locked.

Answer: B

QUESTION NO: 210


A. 4.7GB.
B. 2.1GB.
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C. 700MB.
D. 9.4GB.

Answer: D

QUESTION NO: 211

Alcohol should not be used to clean computer components because alcohol will:

A. stain the components.
B. create fumes.
C. corrode the components.
D. evaporate.

Answer: C

QUESTION NO: 212

After installing PC133 memory the computer shows PC100 memory when booted. Which of the
following would be the FIRST action to take?

A. Determine whether the memory and system bus is set to 133MHz.
B. Check the memory to verify that the memory is PC100.
C. Upgrade the CPU.
D. Return the memory for a replacement.

Answer: A

QUESTION NO: 213


A. a 6 pin round cable.
B. a 40 pin ribbon cable.
C. a 34 pin ribbon cable.
D. an 80 pin ribbon cable.

Answer: B

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QUESTION NO: 214

While installing updated device drivers in Windows XP Professional, a dialog box appears that
indicates that the driver is not digitally signed. Which of the following should be done?

A. Continue the driver installation but monitor for any unusual activity.
B. Acquire a Microsoft digital signature for the device through a third party website.
C. Discontinue installation of the device because continuing could damage the computer.
D. Use a text editor to change all 0s to 1s in the header information of the INF file.

Answer: A

QUESTION NO: 215

A technician is upgrading the memory on laptop that has a front-side bus speed of 400MHz. Which
of the following memory module types has the minimum amount of bandwidth necessary to

A. PC2100
B. PC2700
C. PC4200
D. PC3200

Answer: D

QUESTION NO: 216

Which of the following types of printers uses a chemical reaction that occurs when portions of the
paper are subjected to heat?

A. thermal
B. thermal wax
C. solid ink
D. laser

Answer: A

QUESTION NO: 217

A second hard drive is installed in a computer and when the computer boots, Windows will not
load. Which of the following may be the cause?
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A. There can only be two devices counting the CD-ROM.
B. Both drives are configured as master.
C. The hard drives may be different models.
D. One standard and one non-standard drive are being used.

Answer: B

QUESTION NO: 218


B. Print a blank sheet of paper.
C. Ping the printer's IP address.
D. Print the test page.

Answer: D

QUESTION NO: 219

An advantage to using smart cards is that smart cards:

A. can be disabled if lost or stolen.
B. are inexpensive.
C. can be shared by multiple users.
D. are easily hidden from potential attackers.

Answer: A

QUESTION NO: 220

A technician is working on a laptop that is powered on but has a black LCD screen. Which of the
following should the technician do to start troubleshooting the laptop?

A. Replace the LCD screen.
B. Connect an external monitor to the laptop.
C. Connect a video tuner to the laptop.
D. Replace the LCD inverter.

Answer: B

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QUESTION NO: 221

Which of the following can be used in conjunction with card keys to ensure area security?

A. Combination locks on all doors.
B. Roaming security guards.
C. Security cameras at all doors.
D. Integrity of employees.

Answer: C

QUESTION NO: 222

When troubleshooting a motherboard, which of the following steps should be taken FIRST?
(Select TWO).

A. Look for physical damage on the motherboard.
B. Ensure that the operating system supports the motherboard.
C. Replace the motherboard.
D. Check that the video drivers are current.
E. Check all socket-mounted chips.

Answer: A,E

QUESTION NO: 223

Which of the following would be the minimum recommended amount of free space required on a
hard drive for disk defrag to run?

A. 5 percent
B. 10 percent
C. 20 percent
D. 15 percent

Answer: D

QUESTION NO: 224

After a floppy drive is replaced, the LED indicator on the drive stays lit. Which of the following may
be the cause?

A. The ribbon cable is reversed.
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B. The drive is not attached to the system.
C. The drive is defective.
D. There is a disk stuck in the drive.

Answer: A

QUESTION NO: 225

Environmental safety data sheets provided with most printers include information about the
correct:

A. connectivity to a computer.
B. application of a printer.
C. operating environment.
D. disposal of consumables.

Answer: D

QUESTION NO: 226

A customer is experiencing intermittent lockups and rebooting symptoms, memory errors and
occasional malfunction of the USB peripherals. Which of the following is MOST likely the cause?

A. There is motherboard chipset incompatibility.
B. The wrong type of memory is installed.
C. The power supply is too small or defective.
D. The wrong type of USB driver is installed.

Answer: C

QUESTION NO: 227

A technician is installing a new printer in a computer running Windows and specifies the wrong
port. To fix the problem, the technician should change the port:

A. on the Port tab in Printer Properties.
B. in Device Manager by selecting the printer driver.
C. by using the Add Printer Wizard.
D. on Driver tab in Printer Properties.

Answer: A
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QUESTION NO: 228

Which of the following would be a valid way to determine the CPU speed of a laptop running
Windows XP? (Select THREE).

A. Check the BIOS setting.
B. Check System Information.
C. Control Panel > System Properties.
D. Control Panel >Security Center.
E. Command prompt > type VER to obtain version information.
F. Check the Component Services Snap-in.

Answer: A,B,C

QUESTION NO: 229

When using an ink jet printer, a user reports that colors seem to be missing intermittently. Which of
the following is MOST likely the cause?

A. The print head is clogged.
B. There is a problem with the document being printed.
C. An incorrect paper type is being used.
D. The printer needs to be calibrated.

Answer: A

QUESTION NO: 230

Which of the following contains the computer hardware configuration information?

A. CPU
B. CMOS
C. BIOS
D. RAM

Answer: B

QUESTION NO: 231

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A. Print the test page.
B. Ping the printer's IP address.
D. Print a blank sheet of paper.

Answer: A

QUESTION NO: 232

When using a scanner, the image is converted to a digital format using a device called a:

A. focusing lens.
B. laser unit.
C. transfer assembly.
D. charged coupled device (CCD).

Answer: D

QUESTION NO: 233

Which of the following should be configured as the master device on the primary IDE controller in
a new computer install?

A. floppy disk drive
B. CD-RW drive
C. DVD-ROM drive
D. bootable fixed disk drive

Answer: D

QUESTION NO: 234

Which of the following would be the BEST method to use to determine whether a laptop battery is
seated correctly?

A. Turn the computer on with the alternating current (AC) cord unplugged.
B. Shake the battery housing while the computer is on.
C. Remove the battery while the computer is plugged in.
D. Change the advanced power management settings in the BIOS.
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Answer: A

QUESTION NO: 235

Which of the following may cause a printer to not print correctly after updating from Windows 98 to
Windows XP?

A. Font settings on the printer.
B. Incorrect printer driver.
C. Printer needs calibration.
D. Dirty printer head.

Answer: B

QUESTION NO: 236

A computer is making a loud clicking noise and will not boot. Which of the following may be the
cause?

A. USB hub
B. fan
C. hard drive
D. video card

Answer: C

QUESTION NO: 237

A newly installed graphics card is not working. A technician should FIRST:

A. verify the BIOS settings.
B. check whether the monitor is turned on.
C. check that the drivers are loaded into system.
D. determine whether the display settings are correct

Answer: B

QUESTION NO: 238

A technician receives a keyboard that has keys that occasionally do not work when pressed.
Which of the following should the technician attempt FIRST?
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A. Clean the keyboard.
B. Re-install the keyboard driver.
C. Replace the connector plug on the keyboard.
D. Replace the keys that do not work.

Answer: A

QUESTION NO: 239

Which of the following applies a charge to the paper?

A. pickup roller assembly
B. corona transfer wire
C. drum assembly
D. fuser assembly

Answer: B

QUESTION NO: 240


A. a 34 pin ribbon cable.
B. an 80 pin ribbon cable.
C. a 40 pin ribbon cable.
D. a 6 pin round cable.

Answer: C

QUESTION NO: 241


A. nickel-cadmium (NiCd)
B. alkaline
C. lithium ion (Li-ion)
D. nickel metal-hydride (NiMH)

Answer: C

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QUESTION NO: 242

Which of the following printers can be used for printing multi-copied forms?

A. ink jet
B. solid ink
C. dot matrix
D. laser

Answer: C

QUESTION NO: 243


A. The cable is too long for this mode.
B. The jumpers arent configured correctly.
C. The operating system does not support this mode.
D. An 80-conductor cable is not being used.

Answer: D

QUESTION NO: 244

If a laptop does not work on battery power but works with alternating current (AC), which of the
following may be the cause? (Select TWO).

A. The battery has reached the end of life.
B. The BIOS is not configured to charge the battery.
C. Battery charging is disabled in the software settings.
D. The charger wasn't connected to the wall outlet when charging.

Answer: A,D

QUESTION NO: 245


A. thermal
B. impact
C. ink jet
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D. laser

Answer: B

QUESTION NO: 246

A computer is sent for repair and the work order indicates that the computer has no video during
power-on self test (POST). Which of the following actions should the technician take FIRST?

A. Remove the computer cover and reseat the video card.
B. Determine whether the problem can be replicated.
C. Determine the type of video card that is in the computer.
D. Remove the computer cover and replace the video card.

Answer: B

QUESTION NO: 247

Which of the following is MOST likely to be an infrared device?

A. printer
B. headset
C. cellular telephone
D. keyboard

Answer: D

QUESTION NO: 248


A. Passive matrix
B. Active matrix
C. Dual scan
D. Active scanning

Answer: B

QUESTION NO: 249

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When troubleshooting a power supply, a technician should FIRST: (Select TWO).

A. determine whether the vent openings and fans are clean.
B. determine whether capacitors have the correct charge.
C. check that the line voltage switch is set correctly.
D. check for shorts in each cable.
E. check the voltage across the transformer.

Answer: A,C

QUESTION NO: 250

action to take?

A. Recommend the use of smaller graphics.
B. Replace the toner cartridge.
C. Check the amount of memory installed.
D. Recommend connecting fewer users to the printer.

Answer: C

QUESTION NO: 251

Which of the following is MOST likely the cause of frequent CPU failures?

A. resource conflicts
B. overheating
C. incorrect installation
D. incompatibility

Answer: B

QUESTION NO: 252

Which of the following describes a RAID 0 configuration?

A. Parking the hard drives.
B. Mirroring the hard drives.
C. Striping the hard drives.
D. Looping the hard drives.
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Answer: C

QUESTION NO: 253


A. NVEX ready.
B. NLI compatible.
C. SLI compatible.
D. MLI ready.

Answer: C

QUESTION NO: 254

Windows System Restore is used to:

A. re-install the Windows operating system.
B. restore all the drivers back to the original state.
C. restore the operating system to a previous date.
D. restore files and folders that have been permanently deleted.

Answer: C

QUESTION NO: 255

may be the cause?

C. A4 paper is being used and may not be supported by laser printers.
D. The fusion roller is dirty and pulling too many sheets of paper.

Answer: A

QUESTION NO: 256

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A. wear an anti-static wrist strap.
B. discharge all capacitors.
C. put on rubber gloves.
D. wear rubber soled shoes.

Answer: A

QUESTION NO: 257

A technician is installing a printer that uses a parallel cable to connect to a computer. Which of the
following pin configurations might the technician encounter? (Select TWO).

A. 13 pin D-type
B. 9 pin D-type
C. 25 pin Centronics
D. 36 pin Centronics
E. 25 pin D-type

Answer: D,E

QUESTION NO: 258

When inserting a second hard drive into the laptop's external drive bay, the system will not boot.
The MOST likely cause is that the drive:

A. is defective.
B. is not compatible with the laptop.
C. jumper is set as master.
D. is disabled in Windows.

Answer: C

QUESTION NO: 259

To bypass the autorun software that loads when a secure USB key is plugged in, which of the
following keys should be held down when plugging in the USB key?

A. Ctrl
B. Shift
C. Windows
D. Alt
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Answer: B

QUESTION NO: 260

After a technician upgrades a laptops memory, Windows XP reports less memory than was
installed. Which of the following is MOST likely the cause?

A. Windows XP needs to be re-installed.
B. The laptop uses shared video memory.
C. The laptop needs to be upgraded to Windows XP Professional.
D. The upgraded RAM is defective.

Answer: B

QUESTION NO: 261


A. SLI compatible.
B. NVEX ready.
C. MLI ready.
D. NLI compatible.

Answer: A

QUESTION NO: 262

Which of the following should be done to prevent paper jams in a printer? (Select TWO).

A. Install the paper tray correctly.
B. Set the printing preferences to the highest quality in Print Properties.
C. Use the highest quality paper.
D. Ensure that the printers head gap is appropriate for the type of media used.

Answer: A,D

QUESTION NO: 263

A computer with two IDE drive controller ports can support which of the following number of
devices?
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A. 8
B. 2
C. 6
D. 4

Answer: D

QUESTION NO: 264

Which of the following takes scattered pieces of a file and puts the pieces next to each other on
the hard drive?

A. Disk Defragmenter
B. Disk Cleanup
C. Disk Recovery
D. Disk Management

Answer: A

QUESTION NO: 265

A motherboard has memory slots that accept 168-pin memory modules. Which of the following
types of memory can be used with this motherboard?

A. RAMBUS
B. SO-DIMM
C. DIMM
D. SIMM

Answer: C

QUESTION NO: 266

Which of the following would be the main purpose of the Fn key on a laptop?

A. Allow Windows-based shortcut paths
B. Expand functionality of the keyboard
C. Toggle the laptop between power modes
D. Expand the desktop to a second monitor

Answer: B
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QUESTION NO: 267


B. DHCP server information
C. HTTP server address on Address Bar
D. hostname and path name

Answer: D

QUESTION NO: 268

Exhibit:

The PCI slots in the attached diagram are identified with the letter:

A. A.
B. B.
C. C.
D.
E.
F. E
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G. F
H. G

Answer: B

QUESTION NO: 269

Which of the following printers uses a charged drum to transfer toner to paper?

A. thermal
B. laser
C. ink jet
D. impact

Answer: B

QUESTION NO: 270

Which of the following would be a reason that Windows does not recognize a hard drives full size?
(Select TWO).

A. The ribbon cable is disconnected.
B. The BIOS is set incorrectly.
C. The hard drive is set to master rather than slave.
D. The BIOS is outdated.
E. The hard drive is set to slave rather than master.

Answer: B,D


CompTIA 220-604

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CompTIA 220-604

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Copyright:

Available Formats

CompTIA 220-604

220-604 Depot Technician

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