November 2014

The Wallkill
Record
Dont Let Holiday Stress Affect
Customer Service!
For anyone in retail, the holidays can mean an increase in impatient shoppers,
customers who are disappointed when an item is sold out or cant be found,
cranky children and even crankier adults. Its a time of increased customer complaints . Remember patience is Golden. Patience is one of the most important
traits for dealing with the public, especially when stress levels are high. Remember rule #1 customer is always right. Stay calm and cool. Dont
get defensive. Apologize to Customer . Listen in away that shows
you care about the Customer. Make it right. Do what it takes to
fix the problem, using store policies and guidelines . Look for
ways to say Yes. And if you need help get a manager. Dont
forget to thank the Customer.

Hello Wallkill associates this is your Registered Dietitian Annette letting you know that
November is Diabetes awareness month here at ShopRite. Join us on Tuesday, November 18th from 10am to 2pm for a free blood glucose screening. No fasting or appointment necessary, simply come by on your break! I will be there to answer all your nutrition questions. You will be automatically entered into my free healthy gift basket raffle
when you participate. Look forward to seeing you all there!

Please Remember.
As you may be aware, the current Baby Bucks savings program is ending. We are applying
these promotional funds to reduce the everyday prices on a variety of baby items throughout the store. Our goal is to bring more value to our existing baby shoppers as well as engage and attract new customers through lower everyday prices and exciting promotional
offers. In addition to Buy More and Save promotions, we will feature Catalina and digital
coupons, expanded targeted offers and special offers for ShopRite from Home customers.
The current point accumulation cycle ends on October 25, 2014. All earned Baby Buck certificates are valid and redeemable through November 22, 2014 as printed on the certificate.

Important Notice
TO ENSURE THAT YOU RECEIVE YOUR W-2 IN A
TIMELY MANNER PLEASE MAKE SURE YOUR MAILING
INFORMATION IS CORRECT - **SEE BOOKKEEPING TO MAKE
NECESSARY CHANGES**
~DEADLINE TO OPT-IN TO RECEIVE AN ELECTRONIC W-2 FORM
INSTEAD OF PAPER FORM IS DECEMBER 31, 2014 - INSTRUCTIONS ON
HOW TO SIGN UP IS ON LINK UNDER THE APPLICATIONS
~REVIEW YOUR PAYSTUB FOR TAX WITHHOLDINGS. ANY CHANGES
DESIRED IN 2014, MUST BE SUBMITTED ON A FEDERAL OR STATE
TAX FORM IMMEDIATELY TO THE PAYROLL DEPARTMENT SEE KATE IF YOU NEED TO UPDATE YOUR FORMS
**IF YOU HAVE ANY QUESTIONS PLEASE SEE ROMINA**

Partners in Caring
GREAT JOB!!! Chain wide SRS stores
raised a total of $133,211 to help
fight hunger in this year's Partners In
Caring Cheerios Box Contest. That's
$45,000 more than 2013!!
Congratulations to the following
stores who placed in the top 40
fundraising stores overall (out of 256
Wakefern stores).
Store #202 - Croton placing 30 and
raising $11,579
Store #269 - Fishkill placing 36 and
raising $10,685
Thank you for your fundraising
efforts! #211 grand total was $2,758!

Amaze your friends with your knowledge about the most popular bird during
Thanksgiving.
Here are some interesting facts:

As far back as 1000 A.D., Native American Indians raised turkeys for food. Aztec Indians in Mexico were raising
them as early as 200B.C.
Turkeys originally existed in the eastern US. and Mexico.
The turkey industry grosses over $1billion a year.
The Average American consumes over 15 pounds of Turkey per year.
Americans consume over 675 million pounds of turkey on Thanksgiving Day.
Turkey, like poultry, is lower in cholesterol than beef an many other meats. The dark meat (thigh, legs,) contains
more fat and cholesterol than white meat. So, that's why dark meat tastes so good!
Male Turkeys are called "Toms", female turkeys are called "Hens" and baby turkeys are called "poults".
Turkey eggs are tan in color and speckled with brown. They are about twice as large as chicken eggs.
In 1947, the first Presidential pardon was ceremoniously given to a turkey.
That long, loose skin that hangs down from a turkey's neck is called a "wattle".
Sleepy after the big meal? Turkey contains an amino acid called "Tryptophan". Tryptophan sets off a chemical chain
reaction that calms you down and makes you sleepy.

Thawing your Turkey safety tips:

The most common and acceptable methods for thawing a frozen turkey would be
in a refrigerator or under cool running water ( less than 70 degree F). Thawing in the
refrigerator is the preferred method, since
the temperature of food thawed wont
reach the danger zone. It can take three to
four days so planning ahead is the key!

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