EVELYN HONE COLLEGE OF APPLIED ART AND COMMERCE

BUSINESS STUDIES DEPARTMENT

HUMAN RESOURCE SECTION

AN INVESTIGATION ON THE CAUSES OF WORK-RELATED STRESS IN

MANUFACTURING COMPANIES (ZAMBIAN BREWERIES PLC)

You have been randomly selected to answer the questionnaire for the assessment of work-related
stress in manufacturing companies (Zambian breweries plc.). The research is being conducted as
partial fulfillment for an award of a diploma in human resource management. The information
obtained in this questionnaire will be used for academic purposes only and therefore it will be
treated as confidential.

Questionnaire-serial number

SECTION A-BACKGROUND INFORMATION

1. What age group do you belong to?
(a) less than 20
(b) 20 - 30
(c) 31 - 40
(d) 41 - 50
(e) 50 and above
2. What is your gender?
(a) Male
(b) Female
3. What is the level of your education?
(a) Degree

(b) Masters

(c) Certificate

Other specify...
3. Which religion do you belong to?
(a) Christianity
(b) Hinduism
(c) Muslim
Others specify .
5. What is your nationality?
(a) Zambian

(b) non Zambian

6. What is your marital status?

(a) Single

(d) married

(b) Divorced

(e) separated

(c) Widowed

For official
use only.

SECTION B
1. Does your organization provide employee training for staff development?
(a). Yes
(b) No

2). Are there several employee training and development programs offered by your
organization?
(a) Yes

(b) No

3). Have you ever undergone training and development offered by your organization?
(a) Yes

(b) No

If no skip to question 6
4).How many training programs have you attended in the last 5 years?
(a) 0-5

(b) 6-10

(c) 10-15

(d) More than 15

5).The period of training session was sufficient for learning.

(a) Strongly agree

(b) moderately agree

(c) disagree

(d) Strongly disagree

6) Is the training program considered as importance on your part?
(a) Yes

(b) No

7) Does the organization encourage employees to take educational programs in order to

acquire new knowledge?
(a) Yes

(b) No

8) Have you ever felt stressed because of failing to perform a role given to you due to lack
of training and development?
(a) Yes

(b) No

For official
use only.

For official
use only.

SECTION C
1. How many hours per week do you normally work?
(a) Less than 20 hours per week
(b) 20 30 hours
(c) 30 40 hours
(d) 41 50 hours
(e) 50 and above
2. How many days per month did you work extra hours beyond your usual schedule?
Enter number of days
If no skip to the next section
3. When you work extra hours on your job, is it mandatory?
(a) Yes
(b) No
4. Earlier I recorded that you work extra hours, does working long hours make you
stressed?
(a) Yes
(b) No

SECTION D
(1) As an employee, have you ever been involved in management decision making?
(a) Yes
(b) No
(2) Do you feel demotivated when not involved in management decision process?
(a)Yes

(b) No

(3) Have you ever felt stressed because of not being involved in decision making?
(a) Yes

(b) No

(4) What effect does your participation have in decision making on your work
performance?
(a) Positive

(b) negative

(c) neutral

(d) undefined

For official
use only.

SECTION E
(1) Does the organization properly communicate to you concerning structure or operational
changes?
(a) Yes
(b) No
(2) Are you given enough information and reasons to enable you to understand why
organizational change needs to happen?
(a)Yes
(b) No
(3) The organization communicates with you regularly when going through change.
(a) Every time
(b) Sometimes
(c) Rarely
(d) Never
(4) The manager ensures that all employees concern is heard before making changes in the
organization?
(a) Yes
(b) No
(5) Are you given the opportunity to comment and ask questions about organizational change
before, during and after it have happened?
(a)Yes

(b) No