ANDREA WILLIAMS

304 Sandy Drive North, Keizer, OR 97303 | C: (503)910-6185

andrea1875@gmail.com

Summary
Experienced Customer Service Office Specialist seeking employment
with Salem Healthcare for the Medical Office Assistant position. I am a
quick learner who is organized and can multitask. I love to learn and
challenge myself with new opportunity and I love a fast paced
environment.

Highlights

Exceptional Computer Skills

Type 70wpm
Knowledge of office machines (fax, copy machine, computer, multiline phones, printer)
Know importance of confidentiality
Strong interpersonal skills, courteous and friendly to
customers
Able to convey information and direction correctly
Able to follow policies appropriately
Medical Terminology classes passed with an A

Experience
Customer Service Rep, Phone Banker 2

October 2010 to Current

Wells Fargo Bank NA Salem, OR
Hold all customer information and interactions in confidence.
Provide customer service as appropriate based on the call.
Take payments, give information, answer questions, send out mail
Build rapport with customers
Redirect customers to the appropriate department
Accurately enter customer information
Work efficiently to reduce wait time of the customer
Use of multi computer programs required

Billing Specialist
May 2003 to December 2008
Roadway Express Portland, OR
Accurate data entry skills for billing purposes
Reception work, answering phones and taking messages or
transferring caller to appropriate person

Education

Graduated High School 1997 Glencoe High School Hillsboro, OR

Chemeketa Community College Salem, OR
Current 4.0 student working towards a Medical Administrative Assistant
Associate of Applied Science Degree