Professional Documents
Culture Documents
.
drbachioua@gmail.com
) :(Quality Gurus
quality guru Guru
.
). (www.dt1.gov.uk/ quality gurus
(- :
) . ) (W Edwards Deming.
) (Joseph M Juran. )(Armand V Feigenbaum
.
(- :
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. ) (Kaoru Ishikawa.
) (Genichi Taguchi. ).(Shigeo Shingo .
) (Massaki Imai
.
(- :
. ) Philip
(B Crosby ) .(Tom Peters
.
.
)(Dr.w.Edwards Deming 1900 - 1993
. 1900
" "Western Electrics Hawthorne .
)(
1946
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1951 ) (
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Quality Philosophy
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) (Joseph M . Juran)(2008 - 1904
1904
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) (Quality Philosophy
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) :(The Juran Trilogy
) (Planning
) (Quality Control ). (Improvement
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Zero Defects
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Diagram Cause and effect
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Quality Cycles
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)(Dr. Walter Shewhart1967-1891
.
1925
Walter Shewart
1931
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) :(Quality Philosophy :
) (.
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-4 -1
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):(Harry Romig
) (ASQ
1982
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) :(Quality Philosophy
1951
30
ASQ .
):(Harold Dodge1930-
Bell Telephone
) :(Quality Philosophy
.
. 1946
: .
) (L.C.H.Tippet 1933
. ) (E.Pearson
.
.
) :(Kaoru Ishikawa
1915
ASQC .
.
) (Quality Circles
.
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) :(Quality Philosophy
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" " Cause Effect
char . Fish bone chart
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) :(Genichi Taguchi
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) :(Quality Philosophy
.
1960
:
( ). (Loss Function
( )(Design Characteristics
) :(Shigeo Shingo ) (1919 - 1990
.
" "
. 1930
. 1951 "
" Statistical quality control.
300 . 1959 " "
" " " JIT " Just in time
. error .defect
.
) :(Quality Philosophy
:
-1 )( Just In Time
-2 (SMED Single Minute exchange of )
:die
-3 : "ZQC " " Zero Quality Control
-4 )-( :Poka-yoke
):(Armand Vallin Feigenbaum
).Total (TQC
quality control.
.
.
1983 Total Quality Management :
, .Engineering and Management
) Quality
(Leadership )(Modern quality technology
). (Organizational Commitment
) :(Quality Philosophy "
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Derived from: Feigenbaum, Armand V. (1991), Total
Quality Control (3 ed.), New York, New York: McGraw-Hill,
p. 109, ISBN 978-0-07-112612-0.
):(Thomas J. Peters (1942
" " "Management " for
Leadership Facilitator
)Walking Management by (MBWA
.about
:
-1 .Listening suggests caring
-2 Teaching. values are transmitted
-3 Facilitating able to give-on-spot
help
) :(Quality Philosophy
7S
)
(.
) :(Malcolm Baldrige
)1987-1981(
" "
.
1988 ""
" " " "
.
.
) :(Quality Philosophy
:
-1 )( Just In Time
-2 :(SMED Single Minute exchange of die )
-3 : "ZQC " " Zero Quality Control
-4 )-( :Poka-yoke
. ) : (Dr . Peter Senge
1947
.
1972
1978
.
) :(Quality Philosophy
.
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: :
-1 ) :(Personal Mastery
.
-2 ) :(Mental Models
.
-3 ) :(Team Learning
.
-4 ) :(Building Shard Vision
.
-5 ) :(Systems Thinking
.
): (Philip Crosby
1926
1965 1979
.ITT
.
) :(Quality Philosophy
. ) (Zero Defect
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): (Dr. James Harrington
TQM
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) :(Quality Philosophy
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