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drbachioua@gmail.com
) :(Quality Gurus


quality guru Guru




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). (www.dt1.gov.uk/ quality gurus
(- :

) . ) (W Edwards Deming.
) (Joseph M Juran. )(Armand V Feigenbaum
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(- :
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. ) (Kaoru Ishikawa.
) (Genichi Taguchi. ).(Shigeo Shingo .
) (Massaki Imai
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(- :
. ) Philip
(B Crosby ) .(Tom Peters


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)(Dr.w.Edwards Deming 1900 - 1993


. 1900


" "Western Electrics Hawthorne .
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1946

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Quality Philosophy
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) (Joseph M . Juran)(2008 - 1904
1904




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) :(The Juran Trilogy

) (Planning
) (Quality Control ). (Improvement
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Zero Defects
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Diagram Cause and effect
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Quality Cycles

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)(Dr. Walter Shewhart1967-1891


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1925

Walter Shewart
1931

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):(Harry Romig
) (ASQ
1982



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) :(Quality Philosophy
1951
30


ASQ .
):(Harold Dodge1930-

Bell Telephone

) :(Quality Philosophy

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. 1946
: .

) (L.C.H.Tippet 1933
. ) (E.Pearson
.
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) :(Kaoru Ishikawa
1915
ASQC .

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) (Quality Circles

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" " Cause Effect
char . Fish bone chart
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) :(Genichi Taguchi

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) :(Quality Philosophy



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1960
:
( ). (Loss Function
( )(Design Characteristics
) :(Shigeo Shingo ) (1919 - 1990
.
" "

. 1930
. 1951 "
" Statistical quality control.
300 . 1959 " "
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) :(Quality Philosophy
:
-1 )( Just In Time
-2 (SMED Single Minute exchange of )
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-3 : "ZQC " " Zero Quality Control
-4 )-( :Poka-yoke
):(Armand Vallin Feigenbaum


).Total (TQC
quality control.
.
.
1983 Total Quality Management :
, .Engineering and Management
) Quality
(Leadership )(Modern quality technology
). (Organizational Commitment
) :(Quality Philosophy "

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Derived from: Feigenbaum, Armand V. (1991), Total
Quality Control (3 ed.), New York, New York: McGraw-Hill,
p. 109, ISBN 978-0-07-112612-0.
):(Thomas J. Peters (1942

" " "Management " for
Leadership Facilitator
)Walking Management by (MBWA
.about
:
-1 .Listening suggests caring
-2 Teaching. values are transmitted
-3 Facilitating able to give-on-spot
help

) :(Quality Philosophy
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)
(.
) :(Malcolm Baldrige
)1987-1981(
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.



1988 ""
" " " "
.
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) :(Quality Philosophy
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-1 )( Just In Time
-2 :(SMED Single Minute exchange of die )
-3 : "ZQC " " Zero Quality Control
-4 )-( :Poka-yoke
. ) : (Dr . Peter Senge
1947
.

1972
1978
.

) :(Quality Philosophy


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: :
-1 ) :(Personal Mastery


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-2 ) :(Mental Models

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-3 ) :(Team Learning


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-4 ) :(Building Shard Vision


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-5 ) :(Systems Thinking

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): (Philip Crosby
1926

1965 1979
.ITT

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) :(Quality Philosophy


. ) (Zero Defect
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): (Dr. James Harrington

TQM






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