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    This document contains a group's analysis and recommendations for improving parent alignment and involvement at the Tucson Jewish Community Center's early childhood education program. It identifies key findings such as parent expectations around cost, safety, and philosophical alignment. It then analyzes parent experiences, alignment of expectations and experiences, service quality gaps, and makes recommendations like improving communication channels, increasing volunteering opportunities, and conducting regular surveys. It proposes a timeline and considers costs to implement the recommendations.

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    final presentation team 4

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    This document contains a group's analysis and recommendations for improving parent alignment and involvement at the Tucson Jewish Community Center's early childhood education program. It identifies key findings such as parent expectations around cost, safety, and philosophical alignment. It then analyzes parent experiences, alignment of expectations and experiences, service quality gaps, and makes recommendations like improving communication channels, increasing volunteering opportunities, and conducting regular surveys. It proposes a timeline and considers costs to implement the recommendations.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views18 pages

    Final Presentation Team 4

    Uploaded by

    api-352279420
    This document contains a group's analysis and recommendations for improving parent alignment and involvement at the Tucson Jewish Community Center's early childhood education program. It identifies key findings such as parent expectations around cost, safety, and philosophical alignment. It then analyzes parent experiences, alignment of expectations and experiences, service quality gaps, and makes recommendations like improving communication channels, increasing volunteering opportunities, and conducting regular surveys. It proposes a timeline and considers costs to implement the recommendations.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 18

    Tucson Jewish

    Community
    Center

    Group 4
    Courtney Burns, Hao Mu, Lawrence Jacquet, Hannah Watts, Jeremeiah Whiteside
    Agenda
    Introduction
    Key Findings/Analysis
    Recommendations
    Implementation
    Conclusion

    Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
    Situation

    Evaluations Parent Alignment

    Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
    Key Findings/Analysis
    Parent Expectations

    Cost and Location Health and Safety Features

    Meet Nutritional Needs Philosophical Alignment

    Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
    Experience The J

    Panel Meeting ECE Tour Manic Monday

    Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
    Parent Alignment

    Communication

    Environment Involvement

    Resources Feedback

    Gable, S., & Cole, K. (2000).

    Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
    SERVQual

    Service Expectations Service Delivered

    Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
    Recommendations

    Yearly evaluation surveys


    Improving Manic Monday

    Recommendations

    Post-parent-tour expectations Increase parent involvement

    Suggestion Box
    Improving Manic Monday

    Facebook Emails

    Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
    Post-Parent-Tour Expectations

    Tour Debriefing

    Questionnaire

    Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
    Increase Parent Involvement

    Feedback

    Volunteering spots

    Fitness
    Playground Meal Time
    Classes

    Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
    Suggestion Box

    Active and Immediate Feedback

    Anonymity

    Convenient Location

    Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
    Yearly Evaluation Surveys
    Expectations:

    Perceptions:

    Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
    Implementation
    Timeline

    Add new parent Administer surveys


    Begin conducting
    involvement based on the
    debriefings
    opportunities SERVQual model

    Set up suggestion Announce Manic


    boxes Monday

    May 2017 July 2017 August 2017 September 2017 December 2017

    Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
    Cost

    Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
    Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost

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