Term Definition

General Terms

client A person whose needs are served by a professional

professional A person who works in a profession such as human

services

Skills

active listening Listening attentively and reponding

adaptability The ability to change as situations require

body language Communicating messages with the body through

facial expression, gestures, and posture

critical thinking The ability to think and respond quickly in any

situation

leadership The ability to influence others toward positive action

perseverance Determination, willingness to keep trying

productivity The ability to produce high quality work in a minimum

of time

self-direction The ability to work effectively with minimal or no

supervision
social responsibility Feeling accountable for the well-being of others

team focus Emphasis on the needs of a group

team-oriented Attentive to the needs of a group

vision Insight into the future; the ability to have a clear view
of what is ahead