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  • Sean Murphy Resume 1

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    Sean Murphy is an ambitious and personable front office manager seeking new opportunities. He previously worked at The Ritz-Carlton in Laguna Niguel where he increased employee engagement from 57.5% to 87% and guest engagement from 49% to 62.5% in under a year. Prior to that, he held supervisory roles in housekeeping and the front desk at the Bacara Resort & Spa in Santa Barbara, where he ensured guest satisfaction and trained new hires.

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    Sean Murphy is an ambitious and personable front office manager seeking new opportunities. He previously worked at The Ritz-Carlton in Laguna Niguel where he increased employee engagement from 57.5% to 87% and guest engagement from 49% to 62.5% in under a year. Prior to that, he held supervisory roles in housekeeping and the front desk at the Bacara Resort & Spa in Santa Barbara, where he ensured guest satisfaction and trained new hires.

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    © All Rights Reserved
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    19 views1 page

    Sean Murphy Resume 1

    Uploaded by

    api-360265809
    Sean Murphy is an ambitious and personable front office manager seeking new opportunities. He previously worked at The Ritz-Carlton in Laguna Niguel where he increased employee engagement from 57.5% to 87% and guest engagement from 49% to 62.5% in under a year. Prior to that, he held supervisory roles in housekeeping and the front desk at the Bacara Resort & Spa in Santa Barbara, where he ensured guest satisfaction and trained new hires.

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    of 1

    SEAN MURPHY

    OBJECTIVE

    Ambitious, intelligent, and personable. Compelling communication skills and an instinctive leader.

    EXPERIENCE
    May 2016-Present The Ritz-Carlton, Laguna Niguel [Laguna Niguel, CA]

    Front Office Manager


    Increased overall employee engagement from 57.5% to 87% in less than one calendar year.
    Increased overall guest engagement from 49% to 62.5% in less than one calendar year.

    November 2015 - May 2016 Bacara Resort & Spa [Santa Barbara, CA]

    Front desk supervisor


    Ensure guest satisfaction and revenue optimization through coordination of hotel services for the guests. Promote
    guest engagement by responding in an efficient and timely manner.
    Assist in the training, supervising, counseling, and motivating of staff members.

    October 2014-November 2015 Bacara Resort & Spa [Santa Barbara, CA]

    Housekeeping supervisor
    Plan, organize and brief housekeeping staff on the shift and co-ordinate activities ensuring highest standards of hygiene
    are maintained.
    Responsible for training all new hires.
    Ensuring the required standard of cleanliness and maintenance of all guest rooms, floor corridors, linen stores,
    staircases, public and back of the house areas.

    Education & Training

    MR.SEANPMURPHY@GMAIL.COM

    28466 VIA REGGIO. LAGUNA NIGUEL 92677 949 838 7884

    PAGE 1 LAST UPDATED 06/05/2017

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