WS3

APRIL 2015 65161/KDAXA

Time : Three hours Maximum : 75 marks

PART A (10 1 = 10 marks)

Answer any TEN questions each in 50 words.

1. Define quality costs.

2. Define quality planning.

3. What is vision statement?

4. Define customer retention.

5. What is typical cost bases?

6. What is the decision making methods?

7. What are the types of appraisal format?

8. What are the dimensions of quality?

9. Give the main sub element of appraisal cost

category.
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10. What is the important role of senior management?

11. What is the need for ISO 9000?

12. What are the various quality statement?

PART B (5 5 = 25 marks)

Answer any FIVE questions each in 200 words.

13. Give the principle of TQM?

14. What are the needed for a leader to be effective?

15. What does a typical meeting agenda contain after

establishing the TQM?

16. What does an employee want?

17. What are the benefits of employee involvement?

18. What are the conditions for the selection and

evaluation of suppliers?

19. Give the usage of an effective recognition and

reward system.

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PART C (4 10 = 40 marks)

Answer any FOUR questions each in 500 words.

20. What are the criteria to evaluate the performance

measures?

21. Give the ISO 9000 series of standards.

22. What are the benefits of ISO?

23. Write the advantages and disadvantages of TQM.

24. Give some common team problems.

25. What are the new seven management tools?

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