In essay format, answer the following:

1. What does Wendy Smith Born mean when she says that small
businesses face the challenge of being systems-oriented without
losing the passion? How does that relate to an employees
performance?

2. If you were the owner of Metropolitan Bakery, which tools would

you use to rate employee performance?

3. Metropolitan Bakery has a high turnover rate, with employees

staying for an average of six to nine months. Can you suggest any
ways to improve Metropolitan Bakerys employee performance and
retention rate?