..

2560

8 9 ()




1. David McCleland Harvard

2. (Iceberg Model) David Mc Cleland
(competency)

4
1. (Knowledge)
2. (Skills)
3. (Ability)
4. (Other Characteristics)
(Iceberg Model)

n
Ke
(Knowledge)
(Skills)
an

Ch

(Traits)
(Self-image)
(Motives)
(Social role)

1. (Core Competency)


2. (Functional Competency)

By ChanKen

1. (Core Competency) 4 ( )
1) (Achievement Motivation : ACH)
2) (Service Mind : SERV)
3) (Expertise : EXP)
4) (Teamwork : TW)
2. (Functional Competency) 4 ( )
1) (Analytical Thinking&Conceptual Thinking : AT-CT)
2) (Communication & Influencing : CI)
3) (Caring & Development Others :DEV)
4) (Visioning : VIS)
(Core Competency)
1.
n
: 3
Ke
2. : 2
3. : 3
an

4. : 4
4 12
Ch

(Functional Competency)
5 : 3
6 : 3
7 : 4
8 : 4
4 14
(Core Competency)
1 (Achievement Motivation : ACH)



(3) ( )
1.

By ChanKen
 2. /
3.
1.
4--
3--
2--
1--
2./
4--

3--
/

n
2--/ /
Ke

1-- /
an

3.
4--
Ch

3--

2--
1--

Result Base Management : RBM
RBM
1.
2.
3.
RBM

By ChanKen
 (RESULT)
1. 2. 3.
-
-
(OUTPUT)
1. 2. 3.
-
-
(OUTCOMES)
1.
n
Ke
2.
Result Base Management : RBM
an

9
1. 2.
Ch

3. 4.
5. 6.
7. 8.
9.
CSFs & KPIs
1. (Critical Success Factors - CSFs)

2. (Key Performance Indicators-KPIs)

4 4
1.

By ChanKen
 2.
3.
4.

2 (Service Mind : SERV)

1.
2.
1.
4--

n
Ke
3--

an

2--

Ch

1--
2.
4-- 80
3-- 70-79
2-- 60-69
1-- 60

1.
2.
3.

1.

By ChanKen
 2.
3.

5
5s () 5 ()
1. SEIRI () 1.

2. SEITON () 2.

3. SEISO () 3.
4. SEIKETSU ()
n
4.
Ke
5. SHITSUKE () 5.
an

6
1. 2.
Ch

3. 4.
5. 6.
I AM READY
I : Integrity : ()
A1 : Activeness : ()
M : Morality : ()
R : Relevancy : ()
E : Efficiency :
A2 : Accountability :
D : Democracy :
Y : Yield :
(Good Governance)

By ChanKen
 1. 2.
3. 4.
5. 6.

1. : 2. :
3. : 4. :
3 (Expertise : EXP)

n

Ke

(3) ( )
1.
an

2.
3.
Ch

1.
4-- 20 /
2 /
3-- 20 /
1 /
2-- 20 /
2 /
1-- 20 /
1 /
2.
4--

By ChanKen
 3--

2--
1--
3.
4-- 80

3-- 70-79

2-- 60-69

1-- 60

n
Ke
5
1.
an

2.
3.
Ch

4.

5.

1.
2.
3.
-
-
-
4.
5.
- :

By ChanKen
 - :

(Skill) 3
1. (Technical Skill)
- /
2. (Human Skill)
-
n
Ke
3. (Conceptual Skill)
- /
an

Ch

http://www.moe.go.th
http://www.obec.go.th
http://www.ksp.or.th
(Information System)
System : Input Process Output Feedback Control
Data :
Information : (Raw Data)

1.
2.
3.
4.

By ChanKen
 5.
6.
Information System 5
1. Official Information System : OIS
2. Management Information System : MIS
-
-
-
3. Decision Support System : DSS
-
-
-
4. Executive Information System
n
: EIS
Ke
-
- DSS
an

5. Expert System : ES
-
Ch

- (KM)
- (Artificial Intelligence)
.
1. DMC : Data Management Center (10 .. / 30 ..)
2. B-OBEC : Building Office of the Basic Education Commission
(30 .. )
3. M-OBEC : Material Office of the Basic Education Commission (30 .. )
4. P-OBEC : Personal Office of the Basic Education Commission

(Knowledge Management)
1. 2. 3.

1. Explicit Knowledge

By ChanKen
 2. Tacit Knowledge

(Tuna Model:thai-UNAids Model) .

3

n
3
Ke
3
1. "
an

" KM " ""
Ch

"" KM
"()"
2. (KS)
"" ""
""
""

3. "" (KA)
"" "
" "" "" "
" ICT

Knowledge Management

By ChanKen
 1.
2.
3.
4.

5.

6.

7.
8.
9. / /
10.
n
Ke
11.
(Learning Organization : LO)
an

5
1. 2.
Ch

3. 4.
5.
4
1. (Vision) 2. (Competency)
3. (Strategy) 4. (Structure)
4 (Team Work : TW)



(4) ( )
1)
2)
3)

By ChanKen
 4)
1.
4--
3--
2--
1--
2.
4--/ /

3--/ /

2--/ /

n
Ke
1--/ /
3.
an

4--

Ch

3--

2--
1--
4.
4--
3--
2--
1--
4
1.
2.
3.

By ChanKen
 3.1 (Formal Group)
3.2 (Informal Group)
4. TEAM-WORK
T : Trust :
E : Empathy :
A : Agreement :
M : Mutual Benefit :
W : Willingness :
O : Opportunity :
R : Recognition :
K : Knowledge :

Team
n
Ke
1. Communication : 2. Leadership : /
3. Co-operation : 4. Competition :
an

3H
1. Heat : 2. Head : 3. Hard :
Ch

(Functional Competency)
5 (Analytical Thinking & Conceptual Thinking :
AT - CT)

(3) ( )
1)

2) /
3)

By ChanKen
 1.

4--

3--

2--

1--
2. /
4--/
/

n
3-- /
Ke
/
2--
an

1--/
Ch

3.
4--
/

3--
/

2--

1--

( System Approach)

By ChanKen



4
1. ( Input )
2. ( Process)
3. (Output )
4. ( Feedback)
4

n
Ke
an
Ch

1.
2.
3.

By ChanKen
 4.

5.
6.
3
1. ( Input )


2. (Process)

3. (Output)

n

Ke
(System Analysis)
(Feed Back)
an

( System Analysis )

Ch

1. (Identify Problem)
2. (Objectives)
3. (Constraints)
4. (Alternatives)
5. (Selection)
6. (Implementation)
7. (Evaluation)
8. (Modification)

( efficiency)
(sustainable) 4
1. (interact with environment)
2. (purpose)

By ChanKen
 3. (self-regulation)
4. (self-correction)
(System Thinking)
:

P : Planning :
D : Doing :
C : Checking :
A : Action :

n
Ke
(Analysis)
an

Ch

1.
2. 3
3.

1. (Data)
2. (Information)

(Concept / Synthesis)

1.
2.
3.

By ChanKen
 -
1. (Data) -
2. (Information) -
3.

1.
2. 7
1. : Who 2. : What 3. : Where
4. : When 5. : How 6. : How many
7. : Why
7
1.
n
2.
Ke
3. 4.
5. 6. 7.
an

(Cause and Effect Diagram)

(Problem)
Ch

(Possible Cause)
" (Fish Bone Diagram) " (Ishikawa Diagram)
.. 1943

"
"

1.
2.

3.

By ChanKen

6
1.
2.
3.
4.
5.
6.

n
Ke
an

Ch

- (Problem or Effect)
- (Causes)
- (Factors) ()
-
-


Fish Bone Diagram Mind Map
6 Mind Map
1. --> Mind Map Subject of Mind Map

2. --> Main branch Main Node

Subject of Mind Map

By ChanKen
 3. --> Sub-branch
(child) Main branch
4. --> Priority Main branch

5. --> set priority branch

6. -->
&
(Planning)
-
-
(Plan)

n
-
Ke

-
-
an

/ (Mission)
Ch

- /
-
-
(Objective)
-
-
- (Target)
SMART
S : Sensibility :
M : Measurable :
A : Attainable :
R : Reasonable :

By ChanKen
 T : Time :
(Plan)
1.
1.1 (Short-rang Planning)
-
-
1.2 (Medium-rang Planning)
- 1
- 3-5
1.3 (Long-rang Planning)
- 5
- 5-10
2.
n
Ke
: ()
:
an

: ()
Ch

3.
(Strategic Plan)
(Operation Plan)
4.

-
-


(Planning Process)
1. : SWOT 2.
3. : SMART 4.

By ChanKen
 5. 6. /

1.
2.
3.
4.
5.
3
1. (Strategic Planning)
2. (Strategic Implementation)
3. (Strategic Control & Evaluation)
***
9 (. ; )
n
Ke
1. : Mission Analysis
2. : Environment Analysis
an

3. : SWOT
4. : Vision
Ch

5. : Obstacles
6. : Strategic Decision
7. : Policy Decision
8. : Activity
9. : Strategic Planning
( Strategic Planning ) 4
1. : SWOT
2.
- : Vision
- : Mission
- : Goal
3. : Strategy
4. (CSF) (KPI)

By ChanKen
 / (SWOT Analysis)
S : Strengths : W : Weaknesses :
O : Opportunity : T : Threats : /
( 7S )
1. Structure : 2. System :
3. Staff : / 4. Skill :
5. Strategy : / 6. Style :
7. Share Values : ( : Vision)
(PEST / STEP)
1. P : Policy : / 2. E : Economic :
3. S : Social : 4. T : Technology :

: Vision
n
Ke
-

an

-
- :
Ch

: Mission
-
-
-
: Goal
-

SWOT

S O (Star) : Aggressive

S T (Cash : Stability

By ChanKen
 Caws)
W O (Question) : Turn Around

W T : Retrenchment

CSF & KPI

- CSF (Critical Success Factor)
-

n
Ke
- KPI (Key Performance Indicator)
-
an

KPI
-
Ch

-
-
-
-

KPI
-
-
-
6 (Communication & Influencing : CI)

By ChanKen

(3) ( )
1)
2)
3)

1.
4--

3--

2--

n
1--
Ke
2.
4--
an

3--
Ch

2--
1--
3.

4--

3--

2--

1--

By ChanKen
 (Communication)


3
1.
2.
3.

- (One -Way Communication):
- (Two -Way Communication):
(Influencing / Motivation)

n

Ke

an

Need : ( / )
Drive : ()
Ch

Incentive: ( )

-
- (Attitude)
-

-
-
-

By ChanKen
 : MasLow
5 : MasLow
- - - -
1. (Physiological Needs)

2. (Safety Needs)

3. (Social Needs)

4. (Esteem Needs)

n

Ke

5. (SelfActualization
an

Needs)
2 : Herzberg
Ch

1.

2. / /

: Mc Clelland
1. : Need for Power
2. : Need for Affiliation
3. : need for Achievement

3 :
:
:
:

By ChanKen
 /
: : ()
: : ()
:
1. 2.
3. 4.
5.
(Skill) : Robert Cach
1. Technical Skill
2. Human Skill
3. Conceptual Skill

n
7 (Caring & Development Others :DEV)
Ke



an

(4) ( )
Ch

1)
2)
3)
4)
1.
4--

3--

2--

1--

By ChanKen
 2.
4--

3--
2--
1--
3.
4--

3--
2--/ /

n
1--
Ke
4.
4--//
an

3--//
Ch

2--/

1--/

:
1. 2.
3. 4. 5.
2
Potential :

By ChanKen
 Performance :
()

- -
- -

- -
- / -
()
4 :
1.
2.
n
Ke
3.
4.
an

1. 2.// ()
Ch

3. (Coaching) 4. /
5. 6.
7. 8. (Training)
8 (Visioning : VIS)



(4)
1)
2)

3)

By ChanKen
 4)
1.
4-- 80

3-- 70-79

2-- 60-69

1-- 60

2.

n
Ke
4--/

3--/
an

2

Ch

2--/
2
1--/

3.
4--
/

3--
//
3 4

By ChanKen
 2--
/


1--

4.
4-- /
/
3--/

2--/

n
Ke
1--
(Vision) (Vision = Image + Action )
an

1.

Ch

2.
3. :

1. (Action) : Mission
2. : Goal
3. : Result
(Vision)
1. : SWOT
2. / : Mission
3. : Goal
4. : PDCA
( )

By ChanKen
...
.. 2559

...
1.
2.
3.

...
1.
2.
n
Ke
3.
4.
an

Ch

(Science)

(Arts)

By ChanKen
 4 4Ms
1. (Man) 2. (Money) 3. (Materials) 4. (Management)

14 Fayol Luther Gulick

POSDCoRB

P Planning O Organizing
S Staffing D Directing
Co Coordinating R Reporting
B Budgeting
(Deming Cycle)
PDCA Plan-Do-Check-Act

n

Ke
. .. 1939 .
.. 1950 (Deming
an

Cycle) 4
1 (Plan P)
Ch

2 (Do D)
3 (Check C)
4 (ACT A)

By ChanKen
 PDCA

(Set)

1 (The Classical organization theory)

3
n
Ke
1. (Scientific Management)
(Frederick Taylor)
an

Taylor
The one best way
Ch

3
1. (Selection)
2. (Training)
3. (Motivation)
Time and Motion Studies

()
3
1. (Division of Labors)
2. (Hierarchy)
3. (Incentive payment)

By ChanKen
 2. (Administration Management)
(Formal Organization Theory ) (Henri Fayol)
Fayol Taylor +

Fayol
1. (Specialization)
2.
3. (Unity of Command)
4. (Span of control) 6

5. (Vertical Communication)

n
6.
Ke

7. (Line and Staff

an

Division)
3. (Bureaucracy)
Ch

(Max Weber)
1.
2.
3.
4.
5.

Red tape

2 (Human Relation) Follette
(Conflict) 3
1. Domination

By ChanKen
 2. Compromise
3. Integration 2 ( )

1.
2.

3.

n
Ke
3 (Administrative Theory)
(Behavioral Science Approach)
+ +
an

1. (Chester I Barnard ) The Function of The Executive

Ch

2. Abraham Harold Maslow : 5




5
1. (Physiological Needs)

2. (Safety Needs)

By ChanKen
 3. (Social Needs)

4. (Esteem Needs)


5. (Self
ActualizationNeeds)
(Self-fulfillment)

1.
2.
3.

n
Ke
3. X Y (Douglas MC Gregor Theory X,Theory Y )

X(The Traditional View of Direction and Control)
an

1.
2.
Ch

3.
4.
5.


Y (The integration of Individual and Organization Goal)
1.
2.
3.
4.

By ChanKen


4. (Ouchi ) Z (Z Theory)(William G. Ouchi)

UXLA (I of California Los Angeles) X , Y


4
1.
2.
3.

n
4.
Ke
Frederick Herzberg : 2 (Two Factors Theory)
(Frederick Herzberg)
an

2
Ch

1. Hygiene Factors
(Hygiene Factors)
- -
- - /
- // -
2. Motivation Factors
(Motivation Factors)
- -
- -
- -

By ChanKen


1.
2.

3.

Module 1 :
(Context Analysis : The Challenge of the Future Education Administration)

n
Ke
3
1.
an

2.
3.
Ch

1.(Organization Diagnosis)

SWOT
Analysis
1.1 C-PEST
C : Custumer,Competitors ,
P : Politics
E : Environment, Economics
S : Society
T : Technology

By ChanKen
 1.2 7Ss McKinsey 7-S
Framework
S Strategy :
S Structure :
S Systems :
S Skill : (Competency)
S Shared Values :
S Staff :
S Style :

2.
n
Ke
5

an

Ch

(Pattern) (Events)
3. (Contemplative Education)

/ (
/)

/ /

Module 2 : Good Governance
:

By ChanKen

1.
2.
3.
4.
5.
6.
7.
8.
9.
10. ... ..2542 9
11.

n
Ke
12.

an

13.

Ch

14.

1.
2.
3.
4.
5.
6.
Module 3

By ChanKen
 -
-
-
-
-
-

1.
2.

-
-
-
n
Ke
-

an

-
-
Ch

-


-
-
-
-
-

-
-
-
-

By ChanKen
 - ICT
Module 4 (Strategic Planning and Formulating)
OD : Organization Development




4
1. (Where do we want to be?)
2. (Where are we now?)
3. (How do we get there?)

n
4. (What do we have to do or change
Ke
in order to get there?)

an

1. (Strategic Analysis)

Ch

(Where are we now?)

2. (Strategic Direction Setting)

(Where do we want to go?)
3. (Strategic Formulation)


(How do we get
there?)
4. (Strategic Implementation)

By ChanKen

(What do we have to do
or change?)

(Strategy Map)

Balanced
Scorecard

Balanced Scorecard

n

Ke

an

Ch

()

(Strategic Planning and Formulating)

(OD)

(OD)
1. (Change Management)


2. 2

By ChanKen
 1)

2)

3. (Planned Change)

4.

5.
1)

n
Ke
2)
( )
an

Ch

(Performance Management System) Balanced Scorecard

2
1) (Strategy Map)
2) (KPIs: Key Performance Indicators)


4
1) (Where do we want to be?)
2) (Where are we now?)
3) (How do we get there?)
4)
(What do we have to do or change in order to get there?) 4

By ChanKen
 1)
2) SWOT
3)

4)

4
1. (Strategic Analysis)

n
(Resources)
Ke
(Capabilities)

an

(Where are we now?)

2. ( Strategic Direction Setting)
Ch

(Where do we want go?)

3. (Strategic Formulation)




(How do we get there?)

By ChanKen


4. (Strategic Implementation)




( What do we have to do or change?)

n

Ke

an

Ch

1.
(Vision)


2.

By ChanKen
 3.

4

4.
(Key Performance Indicators : KPIs)

(Performance Measurement)
(Performance Evaluation)
(Self-Audit)
(SAR - Self-

n
Assessment Report)
Ke

(Feedback)
an

Module 5 Strategy Implementation
Ch

1.
2.
3.
4.



1.
2. SWOT Analysis

3. (Strategy Map)

By ChanKen
 4. (Feedback)



1.

2.
3.
4. (Feedback)

TQM Total Quality Management

:

n

Ke

TQM
an

TQM

Ch

TQM
1.
2.
3.

4.
5.
6.
TQM
1. TQM

2. TQM

By ChanKen
 3. TQM
TQM
4. TQM Steering Committee
, , TQM
5. (Consultant)
6. Road Map TQM
7.
8. TQM
9.
10. (Diagnosis) TQM
11.

Balanced Scorecard
n
Ke
Balanced Scorecard
Balanced Scorecard 1990 Drs. Robert Kaplan Harvard
an

Business School David Norton Balanced Scorecard Collaborative

Balanced Scorecard
Ch

balanced scorecard


balanced scorecard

Balanced Scorecard
(vision) (strategic plan)

Balanced Scorecard


Balanced Scorecard Balanced Scorecard

By ChanKen
 (academic exercise)
(nerve center of an enterprise)
Kaplan Norton Balanced Scorecard
Balanced Scorecard (financial measures)


(customer
relationships)

(customers), (suppliers),
(employees), (processes), (technology),

n
Balance Scorecard 4
Ke
4
1.The Learning and Growth Perspective
, ,
an

2. The Business Process Perspective
Ch

, , ,

3. The Customer Perspective , ,
,
4. The Financial Perspective ,
,
Balance Scorecard (BSC) BSC

(Strategic Planning) (Norton Kaplan)
(Balance)
4
(Financial Perspective; F)

By ChanKen
 (Customer Perspective; C)
(Internal Perspective; I)
(Learning and Growth; L)
BSC
4
( Balance) BSC
BSC
4 (C-L-I-F) 4
BSC
BSC BSC
(Balance)
(Objective) : (Short - and Long - Term)

n
(Measure) : (Financial and Non-Financial)
Ke
(Indicator) : (lagging and Leading)
(Perspective) : (Internal and External)
an

BSC
BSC
Ch

(Strategy Map) BSC

map road map


4
4 BSC (Perspective) 2
(Relation)
(Priority)
Balanced Scorecard
CFO Magazine 1990 10%

By ChanKen
 1. The Vision Barrier ()
5%
2. The People Barrier () 25%

3. The Resource Barrier () 60%

4. The Management Barrier () 85%

1

BSC

Balanced Scorecard
n
Ke
1.
2.
an

3.
Ch

4.
5.

6.

Chang Management
(Management Change)

(Context)


(Change
Management)

By ChanKen
 3

1. 3 Kurt Lewin (unfreezing)

(changing)
(refreezing)
2. 2 Larry Greiner



3. Harold J. Leavitt
4

n

Ke

7
an

Ch

(Systems Thinking)
1. ?
2. ?
3.
4. ?

5.

6.

7.

By ChanKen
Benchmarking


Benchmarking (Best Practice)
Benchmarking
1.
2.
3.
4.

Benchmarking

n

Ke

Benchmarking

an

Benchmarking
1.
Ch

2.
3.
4.
Benchmarking
1.
2.
3.
4.
5.
6.
7.
8.

By ChanKen



1


2

3


4

n
Ke

5


an

6


Ch

7


8

9


10

By ChanKen

1.


. .
. .
2.
.
.
.
.
3.

n
. 3
Ke

.
an

. 2
Ch

. 2 1
.
4. 15 .
3 .
. .
. .
.
5.

. .
. .
.

By ChanKen