RAPORT PRESTASI CAPELLA SERVICE CENTRE 2016

No. UNIT SERVIS :

KPI BOBOT UNIT PLAN ACT % NILAI KODE KETERANGAN
1. Unit Entry 20 14.5
- Unit Servis 10 SMH 1,543 1,400 91% 9.1 B 91% Baik
- Booking Servis 2 SMH 116 155 134% 2.7 A ### Sangat Baik
- Ahass Mobile Service (AMS) 5 SMH 39 27 70% 0.0 C 70% Rata-Rata
- Job Servis 3 Job 1,967 1,784 91% 2.7 B 91% Baik
2. Jasa Servis 15 Rp. 47,113,071 49,161,000 104% 15.7 A ### Sangat Baik
3. Suku Cadang 15 14.5
- Sales Part 7.5 Rp. 84,857,143 78,000,000 92% 6.9 B 92% Baik
- Sales Oli 7.5 Rp. 38,880,000 39,325,075 101% 7.6 A ### Sangat Baik
4. Laba Seb. PPH 10 Rp. 10,000,000 4,000,000 40% 4.0 C 40% Rata-Rata
5. Promosi. 10.0 6.0
- Promo usulan sendiri 4.0 Event 1 1 4.0 A ### Sangat Baik
- Promo Bulanan 2.0 Event 1 1 2.0 A ### Sangat Baik
- Servis Kunjung 2.0 Event 1 0 0.0 E 0% Sangat Buruk
- Pameran Sparepart 2.0 Event 1 0 0.0 E 0% Sangat Buruk
6. Stock Level 5.0 2.5
- Stock Level Parts 2.5 Level 3.0 4 0.0 E ### Sangat Buruk
- Stock Level Oli AHM 2.5 Level 1.0 0.5 2.5 A 50% Sangat Baik
7. Laporan Bulanan 10 5.0
- Laporan Bulanan 2.5 Tgl. 7 4 2.5 B ### Baik
- Laporan Pemenuhan Part 2.5 Tgl. 7 1 2.5 A ### Sangat Baik
- Laporan Briefing Harian 2.5 Tgl. 7 8 0.0 E ### Sangat Buruk
- Laporan Aktivity Plan 2.5 Tgl. 7 8 0.0 E ### Sangat Buruk
8. Disiplin 5 2.5
- Alpa 2.5 % 0% 0.0% 2.5 A 0% Sangat Baik
- Terlambat 2.5 % 1% 1.2% 0.0 E 1% Sangat Buruk
9. Lain-Lain 10.0 8.5
- Sticker Reminder 2.5 Unit 1,234 1,300 105% 2.5 A ### Sangat Baik
- Laporan LKH 5 Qty 7 5 71% 3.6 C 71% Rata-Rata
- SMS Broadcst 2.5 SMS 1,543 1,523 99% 2.5 B 99% Baik
100.0 73.1 C 73 Rata-Rata
Summary
NO ITEM BOBOT NILAI % Ach. Ach. %

1 Unit Entry UE 20 14.5 72% 100% UE

2 Jasa Servis JS 15 15.7 104% 100% LL 200% JS

3 Suku Cadang SC 15 14.5 97% 100%
4 Laba Seb. PPH LBA 10 4.0 40% 100% 100%
5 Promosi. PRO 5.0 6.0 120% 100% DSP SC
6 Stock Level SL 5.0 2.5 50% 100% 0%
7 Laporan Bulanan LB 10 5.0 50% 100%
8 Disiplin DSP 5 2.5 50% 100%
9 Lain-Lain LL 10.0 8.5 85% 100% LB LBA

SL PRO

Catatan

Medan , ...........................2016
Dibuat Oleh Diverifikasi Oleh,

(Andi Manthovani) (Nelson Saragih)

SCD Administrasi SCD Sect. Head
 PENILAIAN RAPORT

NO. ITEM PENILAIAN TARGET (SUMBER TARGET)

1. Unit Entry
- Unit Servis TARGET 2016
- Booking Servis TARGET 2016
- Ahass Mobile Service (AMS) TARGET 2016
- Job Servis TARGET 2016
2. Jasa Servis TARGET 2016
3. Suku Cadang
- Sales Part TARGET 2016
- Sales Oli TARGET 2016
4. Laba Seb. PPH TARGET 2016 (DASAR HITUNG)
5. Promosi.
- Promo usulan sendiri 1
- Promo Bulanan 1
- Servis Kunjung 1
- Pameran Sparepart 1
6. Stock Level
- Stock Level Parts 3
- Stock Level Oli AHM 1
7. Laporan Bulanan
- Laporan Bulanan TGL. 7
- Laporan Pemenuhan Part TGL. 7
- Laporan Briefing Harian TGL. 7
- Laporan Aktivity Plan TGL. 7
8. Disiplin
- Alpa 0%
- Terlambat 1%
9. Lain-Lain
- Sticker Reminder Sesuai Target Unit Entry
- Laporan LKH Sesuai Pit Aktip
- SMS Broadcst Sesuai Target Unit Entry
 PENILAIAN RAPORT

METODE PENILAIAN
% capai = Y
Y ≤ 80% Nilai = 0; >80%<Y≤ 90% Nilai = 0,5 kali Y dikali Bobot, Y >90% Nilai = Y dikali bobot
Y ≤ 80% Nilai = 0; >80%<Y≤ 90% Nilai = 0,5 kali Y dikali Bobot, Y >90% Nilai = Y dikali bobot
Y ≤ 80% Nilai = 0; >80%<Y≤ 90% Nilai = 0,5 kali Y dikali Bobot, Y >90% Nilai = Y dikali bobot
Y ≤ 80% Nilai = 0; >80%<Y≤ 90% Nilai = 0,5 kali Y dikali Bobot, Y >90% Nilai = Y dikali bobot

Y ≤ 80% Nilai = 0; >80%<Y≤ 90% Nilai = 0,5 kali Y dikali Bobot, Y >90% Nilai = Y dikali bobot
Y ≤ 80% Nilai = 0; >80%<Y≤ 90% Nilai = 0,5 kali Y dikali Bobot, Y >90% Nilai = Y dikali bobot
Y>100% Nilai = Y dikali Bobot, ≥50%<Y≤100% Nilai = Bobot, 0<Y<50% nilai = Y dikali Bobot

On-Of
On-Of
On-Of
On-Of

On-Of
On-Of

On-Of
On-Of
On-Of
On-Of

On-Of
On-Of

Y ≤ 60% Nilai = 0; >60% Nilai = Y dikali Bobot, Maksimal = Nilai Bobot

Nilai = Y kali Bobot, Nilai Maksimal = Bobot
Y ≤ 60% Nilai = 0; >60% Nilai = Y dikali Bobot, Maksimal = Nilai Bobot
DOKUMEN CROSSCHECK (PEMBUKTIAN)

Laporan Bulanan
DAFTAR BOOKING SERVICE
Form Pendaftaran Home Servis di Juklak
Laporan Bulanan
Laporan Bulanan

Laporan Bulanan
Laporan Bulanan
Laporan laba-rugi (ACC. Dept.)

Laporan Aktivitas Promosi

Laporan Aktivitas Promosi
Laporan Aktivitas Promosi
Laporan Aktivitas Promosi

Laporan Stock Level ACC Dept.

Laporan Stock Level ACC Dept.

Tgl. Terima Email

Tgl. Terima Email
Tgl. Terima Email
Tgl. Terima Email

Laporan Absensi HRD

Laporan Absensi HRD

Laporan Stock Sticker Reminder

Laporan bagian Claim
Halaman Terakhir SMS Broadcast Part Holder
LAPORAN AKTIVITAS PROMOSI

NO. NAMA EVENT JENIS KEGIATAN HASIL

Promo Bulanan Unit Entry =
Pameran Sparepart Jasa Servis =
Tgl. Event :................................ Servis kunjung Sparepart =
Lokasi :...................................... Promo usulan sendiri

Promo Bulanan Unit Entry =

Pameran Sparepart Jasa Servis =
Tgl. Event :................................ Servis kunjung Sparepart =
Lokasi :...................................... Promo usulan sendiri

Promo Bulanan Unit Entry =

Pameran Sparepart Jasa Servis =
Tgl. Event :................................ Servis kunjung Sparepart =
Lokasi :...................................... Promo usulan sendiri

Promo Bulanan Unit Entry =

Pameran Sparepart Jasa Servis =
Tgl. Event :................................ Servis kunjung Sparepart =
Lokasi :...................................... Promo usulan sendiri

Promo Bulanan Unit Entry =

Pameran Sparepart Jasa Servis =
Tgl. Event :................................ Servis kunjung Sparepart =
Lokasi :...................................... Promo usulan sendiri

Promo Bulanan Unit Entry =

Pameran Sparepart Jasa Servis =
Tgl. Event :................................ Servis kunjung Sparepart =
Lokasi :...................................... Promo usulan sendiri
HASIL PHOTO DOKUMENTASI
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 DAFTAR BOOKING SERVIS

NO TGL BOOKING TGL. SERVIS NO. POLISI NAMA NO. HP

SERVIS

ALAMAT JENIS PEKERJAAN SERVIS

Dibuat Oleh,

( )
FRONTDESK
 LAPORAN STOCK STICKER REMINDER
BULAN :
NO TANGGAL STOCK DIPAKAI KETERANGAN
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