Professional Documents
Culture Documents
Employee Name Supervisor Agent Belief SMART Plan (Specific, Measurable, Attainable, Realistic, Timely) No. of Chats Audited
Employee Name Supervisor Agent Belief SMART Plan (Specific, Measurable, Attainable, Realistic, Timely) No. of Chats Audited
Coaching Date
Supervisor
No. of chats
Agent Belief audited
KPIs Discussed
CRP and QA
MONTH
Root Causes