Table 1

OeNB Intellectual Capital Report – List of Indicators

Knowledge Goal

Unit Com- Confi- Inter- Effi­ Type of Definition

Indicator petence dence discipli- ciency capital
narity

Staff structure
Full-time equivalent staff1 (year-end) number • • human Staff employed in OeNB business areas at
capital year-end
Fluctuation rate % • human Ratio of employees who left the service of the
capital OeNB (excluding retirements) to total staff
University graduates % • human Ratio of university graduates to full-time
capital equivalent staff at year-end

Gender management
Ratio of women to men in total staff % • human Ratio of women to men in full-time equivalent
capital staff at year-end
Ratio of women to men in the specialist % • human Ratio of women to men in the total number of
career track capital specialist career track positions at year-end; staff
members on the specialist career track provide
technical expertise and fulfill coordination tasks
Ratio of women to men in % • human Ratio of women to men in the total number of
management positions capital management positions at year-end

Flexible working arrangements

Part-time employees % • • human Ratio of staff with part-time employment
capital contracts to total full-time equivalent staff at
year-end
Staff in teleworking scheme % • • human Ratio of staff with teleworking contracts to total
capital full-time equivalent staff at year-end
Staff on sabbatical number • • human Staff members on sabbatical during the review
capital year; staff members on sabbatical accept a pay
cut for a specific period and in return take three
or six months off, e.g. to pursue personal training
and further education interests

Knowledge acquisition
CE and CPD days per employee number • • human Ratio of CE and CPD days per employee to
(annual average) capital average full-time equivalent staff
CE and CPD participation rate % • • human Ratio of staff members who took part in at least
capital one in-house or external CE or CPD course in
the reporting year to average full-time equivalent
staff
Cost of CE and CPD per employee EUR • human CE and CPD expenditure (including travel
capital expenses) relative to average full-time equivalent
staff
Participants in development center training number • • human Staff members who completed the development
courses capital center program as part of the program for
identifying and promoting high-potential
employees
In-house job rotations number • • human Staff members who worked in an OeNB
capital organizational unit other than their own
Working visits to national and international number • • human Staff members who worked at the ECB, other
organizations (external job rotations) capital NCBs, EU institutions, the IMF, the OECD or
similar organizations, with ministries, OeNB
subsidiaries or similar institutions for at least one
month during the review year
Interns number • • • human Number of interns who worked at the OeNB
capital during the review year

Average full-time equivalent staff (headcount) as stated in the Notes to the Financial Statements, Notes to the Profit and Loss Account, item 7 staff costs.
1
 continued Table 1

OeNB Intellectual Capital Report – List of Indicators

Knowledge Goal

Unit Com- Confi- Inter- Effi­ Type of Definition

Indicator petence dence discipli- ciency capital
narity

Management structure and processes

Staff-to-manager ratio number • structural Ratio of staff members to total management
capital staff at all levels
Product managers number • • structural Product managers responsible for at least one
capital OeNB product
Process managers number • • structural Process managers responsible for at least one
capital OeNB process

Technical infrastructure
IT services for the ESCB/Eurosystem number • • • • structural IT services the OeNB provided for the ESCB
capital and/or the Eurosystem
IT applications number • structural Standard IT applications and software solutions
capital developed in-house
OeNB IT help desk queries number • • • structural Requests submitted to the IT Customer Service
capital electronically, online or by e-mail
Internal IT service level agreements number • • • structural Agreements between internal customers and
capital service providers regarding the scope, timing
and quality (service level) of services provided at
the OeNB, especially IT services
Average Intranet visits per day number • • structural Visits to the OeNB’s Intranet
capital

Efficient processes
Quality auditors number • structural Staff members who assessed the effectiveness
capital of the OeNB’s quality management system
according to ISO 9001 standards
Certified areas number • • • • structural OeNB areas certified by a recognized certification
capital authority
Entries in the OeNB’s terminology database number • • structural Terminology including definitions and context
capital examples entered into the terminology database
in the review year; the terminology database is
available to all OeNB staff members
Degree of automation in the procurement % • • structural Ratio of orders automatically generated from the
process capital e-procurement catalogue to the total number of
annual internal orders
Processed supervisory and monetary statistics number • • structural Reported supervisory and monetary statistics
data (million) capital data processed in the review year
Timely publication of supervisory and monetary % • • structural Ratio of the supervisory and monetary statistics
statistics capital data published on schedule to all supervisory and
monetary statistics data published
Error-free payment transactions % • • • structural Ratio of error-free payment transactions to total
capital payment transactions

Innovations
Staff resources utilized for innovative projects % • • innovation Ratio of staff utilized for innovative projects to
(IT and other business areas) capital total full-time equivalent staff

Staff suggestions for improvements number • • • innovation Suggestions submitted by staff to improve the
capital efficiency and effectiveness of the organization
as a whole

Decentralized structure
OeNB representative and branch offices number • • • structural OeNB offices excluding the head office
capital
OeNB subsidiaries offering payment services and number • • • structural Companies that provided cash or cashless services
products capital and products in which the OeNB holds shares
 continued Table 1

OeNB Intellectual Capital Report – List of Indicators

Knowledge Goal

Unit Com- Confi- Inter- Effi­ Type of Definition

Indicator petence dence discipli- ciency capital
narity

Cooperation and networks

National bodies with OeNB representatives number • • relational Committees and working groups of national
capital organizations whose meetings OeNB
­representatives attended
International bodies with OeNB number • • relational Committees, working groups and tasks forces
representatives (ESCB, etc.) capital of e.g. the ESCB/Eurosystem, EU, IMF, BIS, OECD
or of other international organizations whose
meetings OeNB representatives attended
Technical assistance activities days • • • relational Expert technical assistance provided by the
capital OeNB to NCBs outside the Eurosystem
Information visits to the OeNB number • • • • relational Visits by NCB experts to the OeNB aimed at
capital exchanging experience
JVI course participants number • relational Persons who attended a course at the Joint
capital Vienna Institute (JVI) in the review year
OeNB-hosted national and international events number • • relational Days of events OeNB organized and hosted by
capital the OeNB (meetings, conferences)
Staff with external teaching assignments number • • • human Staff members who had teaching assignments at
capital universities or other academic institutions in the
review year
OeNB-financed scholarships number • • human OeNB-financed scholarships in the review year
capital
(Co)supervised master’s theses or dissertations number • • human Masters’ theses or dissertations at universities
capital or vocational universities in Austria and other
countries (co)supervised by OeNB staff members
Lectures delivered by OeNB staff number • • • relational Lectures delivered by OeNB staff for external
capital audiences at in-house or external events
ESCB staff on external work experience (EWE) number • • relational ESCB staff on external work experience (EWE)
visits to the OeNB capital visits to the OeNB during the review year

Cash expertise
Visitors to the Money Museum number • • relational Visitors to the OeNB’s Vienna-based Money
capital Museum in the review year
Cash training courses number • • • relational Cash training courses organized by OeNB staff
capital for external audiences
Cash training course participants number • • relational Participants in cash training courses organized by
capital OeNB staff members during the review year for
external audiences
Euro Kids Tour participants number • • relational Participants at the Euro Kids Tour organized by
capital OeNB staff members during the review year for
external audiences, mainly children in primary
school
 continued Table 1

OeNB Intellectual Capital Report – List of Indicators

Knowledge Goal

Unit Com- Confi- Inter- Effi­ Type of Definition

Indicator petence dence discipli- ciency capital
narity

Communication and information

Queries to OeNB hotlines number • • • relational Queries submitted to and answered through
(Call Center and Statistics Hotline) capital OeNB hotlines
Page views on the OeNB’s website (daily number • • • relational Page views of documents on the OeNB’s website
average) capital
Newsletter subscriptions number • • • relational Subscriptions to OeNB newsletters
capital
Press conferences number • • relational Events organized for media representatives
capital
Press releases number • • relational Press releases distributed to media
capital ­representatives
Opinions prepared on projects submitted for number • innovation Opinions prepared by OeNB staff on projects
research subsidies capital submitted to the OeNB’s Anniversary Fund, on
applications for loans under the European
Recovery Program (ERP) and on applications for
changes to ERP loans, etc.
Research cooperation projects with external number • • innovation Research cooperation projects to study scientific
partners capital issues; scientific institutions, universities and the
research departments of other NCBs are typical
partners for research cooperation projects;
including research visits to other NCBs or
scientific institutions

Publications
OeNB publications number • • relational All print products published by the OeNB during
capital the review year
Articles published by OeNB staff number • • relational Contributions other than refereed papers
capital published in journals by OeNB staff
Scientific (refereed) papers by OeNB staff number • • relational Contributions by OeNB staff members (authors
published in journals capital or coauthors) published in scientific (peer-­
reviewed) journals (e.g. Journal of Money, Credit
and Banking) and in conference proceedings
refereed by anonymous referees

Confidence and image

Confidence index in the fourth quarter of the
review year
Image index in the fourth quarter of the
review year
% • relational Results of polls on public confidence in the OeNB,
capital commissioned by the OeNB and performed by
the Institute for Empirical Social Research (IFES)
% • relational Results of the image indicator, which comprises
capital three individual indices – the relevance,
confidence and efficiency indices – that are
weighted and combined to form the image
indicator; a value of between 5.5 and 10 signals
success