I.

THE GOAL OF MY OFF-CAMPUS PRACTICE

A. Personals Skills

Enhancing mycommunication skills to every individuals. Be an effective

listener to my supervisor and other employees. Ask questions about my tasks to

clarify any misunderstandingthat may cause any failure on a given task. Build my

confidence in talking in every individual with friendliness, clarity and being concise of

my chosen words.

To enhance my work ethics in completing my assigned duties on the given

target time and to enhance my working capability without being constantly supervise

by the supervisor or the other employees who gives me tasks. Gain more knowledge

and utilize my educational background through my off-campus training. Develop self-

esteem to perform the duties and responsibilities, wherein I can do my tasks

straightforwardly and less error.

Be adaptable and flexible in every different working environment, the needs to

react quickly due to changing business conditions. Have aninitiative to ask a duty or

task to do and to learn on how to work under pressure.To observe reliability and

punctuality to be aware in performing the given daily task properly. Develop

perseverance to strive to realize the goal and complete a task or meet targets by

overcoming difficulties

B. Business Skills

Develop conflict resolution skills to give solution in a disagreement, dispute,

or debate reach an agreement resolving it between the parties. To have a good

networking relationship between my co-workers.

 To set a goal in maintaining strong working relationships with co-workers and

to the superior.To developteamwork and have a stronger relationships with everyone,

for it is easier to get more work done.

Obtain knowledge about the industry and to make good judgments about

what to do in a difficult situation, even when the superiors are not present.To

enhance my ability about being precise to make sure that things are done accurately,

correctly and exactly, especially in filing documents.

To improve time management of responsibilities. Planning my time

beforehand so that I don't forget to do things, and to know how to prioritize and give

myself enough time to do the things that I need to do in order for me to do all the

things that are need to be done.

To have an initiative in the workplace by asking the other employees if they

need my help.And to keep others' spirits up and encourage them to do their best.
II. COMPANY’S BACKGROUND/PROFILE

May 20, 1958

Balibago Waterworks System, Inc. (BWSI) is a privately owned company established

in May 20, 1958 by the Santos family of Porac, led by Mr. Eladio Santos or “ApungAdiong” to

the old-timers of BWSI. Its primary purpose was to acquire, establish, develop, manage and

operate an effective waterworks utility system within its franchise area of 900 hectares

composed of Barangay Balibago in Angeles City and Barangay Dau in the town of

Mabalacat. The corporation started operations in 1958 at its present site in Balibago,

Angeles City. On June 22, 1963, the Congress of the Philippines granted BWSI a

Congressional Franchise for 50 years as embodied in Republic Act. No. 3647 to operate

exclusively within designated areas a waterworks system. It was also granted a Certificate of

Public Convenience (CPC) in the same year.

1998

In 1998, a dynamic group of friends of different profession led by Michael L. Escaler

and Cristino L. Panlilio purchased BWSI from the Santos family seeing the opportunities and

possibilities that lay before the company. Under the guidance of this new management team,

BWSI expanded in the last 18 years to serve other areas in any forms.

Further Growth

Aside from serving its franchise area, BWSI was awarded exclusive rights and

franchises to serve the Dapdap Resettlement Site together with the municipalities of

Bamban and Capas, all in Tarlac BWSI also approached to run and operate the water

systemin Essel Park; an Exclusive subdivision in San Fernando, Pampanga. It also

maintains a bulk water operation in Meycauayan, Bulacan. Furthermore. BWSI has been

granted franchise to operate and manage waterworks systems in the municipalities of

Guiginto, Balagtas, Panginay and Malis on Bulacan; Sto. Tomas, Magaalng, Minalin, Porac,
San Simon, Arayat, Sta. Rita, Apalit, Sta. Ana and San Luis in Pampanga; Victoria and Sta.

Rosa (Garden Villas Subdivision) in Laguna; Sto. Domingo, Llanera and Zaragosa in Nueva

Ecija; Sta. Barbara, Laoac and San Jacinto in Pangasinan; Aritao, Alfonso Castaneda,

Bagabag and Bayombong in Nueva Vizcaya; Maria Aurora in Aurora Province; Laurel and

Talisay in Batangas; and, Passi City and Bingawan in Iloilo. BWSI is also currently

expanding its operations in Tuba, Benguet. This brings to 38 the number of water utilities

under the umbrella of the company.

Today

Today, BWSI provides running water to more than 180,000 households throughout

its franchise areas. BWSI works closely with the National Water Resources Board (NWRB)

in the pursuit of improving potable water supply in the countryside which is likewise one of

the priority goals of the national government.

On Corporate Social Responsibility, BWSI supervises, en gratis, the Makati Rotary

Resources, Inc. project of the Rotary Club of Makati. The 3H program of Rotary International

seeks to provide service to the needy through non-profit venture addressing humanitarian,

health and hunger needs. Through BWSI's support, the project has been able to sustain

itself and grow from one branch to three branches. It is currently serving more than 1,000

low income families in Bamban, Tarlac and is in the construction stage for its newest

franchise in the municipalities of Sto. Domingo and San Juan both in Ilocos Sur Province.

BWSI offers the following services to each new service area it contracts: the sourcing

of underground water reservoirs, the filtration of the surface water sources, the installation of

pumps and motors, the laying of mainline distribution pipes, the chlorination of water

sources, the connection of households and businesses to the mainlines and, the meter

reading, billing for consumed water and payment collection. The company also provides

after sales such as repairs of broken meters as well as the repair of leaks of all kinds.

Reduction of non-revenue water is likewise a major activity.

 The success of BWSI can be attributed to its board of directors and its Management

Team who practice a "lean and mean" management strategy while maintaining a high quality

of service to its customer. The Board is chaired by Michael L. Escaler with Board members

Cristino L. Panlilio, ALfredo P. de Leon, Antonio G. de Leon, Jose T. Lazatin, Johnny S. Lim,

Jesus M. Zulueta, Alfredo M. Salinda, Sabrina B. Panlilio, with Atty. Emmanuel Canilao as

the Corporate Secretary. The Management Team is led by President Cristino L. Panlilio,

BWSI Group, Senior Vice President Cristina Isabelle P. Alejandro. HWRI Group Managing

Director Antonio H. Tengco and LBWI President Fernando M. Ordoveza. The Upper

Management is composed of Vice President for Operations, Ma. Theresa M. Panganiban,

Area Managers Mark J. Araullo, Angelita C. Canlas, Nonoy S. Fernandez, Jonathan R.

Raymundo, Joualdee C. Fuentes and Jason P. Catacutan, Vice President Accounting,

Marwin M. Manoloto, Vice President for Admin, Paolo S. Turno, and Vice President for

Engineering, Engineer Ponciano T. Cruz. The company also has an Internal Audit

Department headed by Belen Bautista and Steve David.

After 60 years in public service, the National Water Resources Board (NWRB)

considers BWSI the largest and most efficiently operated provincial privately owned

waterworks system in the country. The awarding and granting of franchises were made

possible by BWSI’s outstanding reputation of being able to deliver the best water service

possible
Core Value's

1. Proactive - Knows how to take initiative and can do his job effectively with little or no

supervision.

2. Dynamic - Highly skilled and can handle multiple tasks efficiently.

3. Conscientious - Knows how to take initiative and can do his job effectively with little

or no supervision.

4. Performance Driven - Goal oriented. Knows what the objectives are and acomplishes

them.

Vision Statement

To promote growth and development in communities by providing quality basic services

Mission Statement

1. To maintain an efficient and extensive water system in our franchise areas.

2. To provide high-quality water to our consumers.

3. To ensure customer satisfaction.

4. To apply appropriate technology to maintain a competitive advantage.

5. To explore and continually invest in more infrastracture and services to the

communities that we serve.

6. To expand our franchises and provide basic services to previously unserved areas.

7. To pursue mutually beneficial relationships with our stakeholders.

III. THE NATURE OF MY WORK IN THE OFFICE

Balibago Waterworks System, Inc. (BWSI) provides utility services. The Company

offers water supply services. BWSI acquires, establishes, develops, manages, and operates

waterworks utility system. I was assigned in the accounting department along with the other

OJT’s, wherein my duty is from Monday to Saturday and it starts from 8:00 to 12:00. I always

arrived early at the Balibago Waterworks System, Inc. (BWSI). When I arrive in the office we

will start to do the continuation of my unfinished task from the other day and if it si already

finished I will wait for my superior to ask for a task to be done.

During my 200 hours On-the-job training in the BWSI, I was instructed several things

in the office. I performed administrative duties such as sorting, filing, arranging

files/documents, encoding, recording journal entries and photocopying CWT and other

documents. This is mostly a common duty of an OJT in Accounting department, I’m always

on duty of sorting (months, number series of checks and departments), filing and arranging

documents, since there are a lots of voucher that are need to be kept so when they are

needed they are easily to find. We were instructed during our orientation to always initiate to

ask for a task to be done, and accepts duties given by others employees even if we still have

a job on hand. Sometimes they allow me to encode and try to balance some of the checks or

receipts and if I do not know what to do, they are always open for question. They also allows

us to record the transaction and entries that incurred for a certain month. Sometimes I

photocopied documents because of documents needs to have a duplicate copy for filling of

the original copies.

IV. GETTING ALONG ON THE JOB

A. New Friends Acquired

Jhea Echanes, we call her Jheyi. we met during our

training, as the days pass we became close friends.

She is very friendly and a bubbly person. She

always makes us laugh with her jokes and stories

while we do our works/task. She is very kind and

hardworking person. She is the one who gave

nicknames to every one of us.

Tricia Dawn Tegio, we call her by tegy tegy. I met her

during our training. She is a very kind and hardworking

person. If I have a lot of work/task to do and she is

done with her, instead of going to rest like her superior

told her, she will help me finish mine, and I do the

same with her, when I’m not doing anything.

Irish Anne Guevarra, we call her by ishy bambam. I

met her during my training, she also shares a lot

herself.
Abegail Mazon, we call her by abi. Like Jhea

she also jokes around and she always shares

her food to us. She is from treasury department

but she come to our department to help us do

our works, because sometimes she do not have

duty to do.

JazmineRaven Maristela, we call her by jazy. I

met her during my training. Just like Abi and Jhea

they like to joke around that is why when they

started joking we will stop laughing because of

them and their jokes.

Glaiza Galang, we call her by glaizy. She is from

the business development department and

sometimes she comes to our room to helps us

with our task and she is also the one I with

during my last day reporting in the company.

 Ella Decena, we call her by Elly. She talks about

her childhood life and also her love life while we

do our works. She also helps us in doing our

task when her supervisor did not give her duty to

do.

We call him by BapBap. I never had a chance to

ask if what his name is. He gives as words of

wisdom about life when we are doing our work to.

Kuya Rico is jolly person, he always jokes

around when he see us. I did not immediately

got close to him because he is not from the

accounting department, we just see and met

him when we are waiting outside the room.

 Ma’am Joy, She is the my superior whom i got when my

first superior resigned in the company. She is a very

considerate superior, when I made some mistakes with

my work she tells what part that I made an error and she

helps me to correct it. When I finish my training and I had

my reporting she told me the things she likes when I was

still training under her supervision, and I can also use

those in the future when I’m working in a corporation where a real employee.

All of them are the people that helps me to my everyday training in the company, if it

was not for them I think I have already given up, because of too much things to do.

Sometimes I do not know what to do anymore because of busy schedule in the company

and school they help me survive the everyday pressure I always face during my training. To

all my superior, they gives us guides and clear instruction for us or for me to do the right

thing and they are very considerate when we made mistakes, they tell me where part I got

wrong and helps me to correct it so the next time I do the task given I know what to do then.
B. Observation on the Rules and Regulation of the Office

 FOR THE EMPLOYEES

Uniform

Every employee of the company should wear their uniforms which a polo shirt

with a BWSI logo or they should be presentable in what they wear. It can be the

uniform itself for the regular employees and casual dress will do or any formal

attire, for newly employed of the company may wear something that is formal.

Time in and time out

Every employee must be in the company at 8:00am and will be out at 5:00 pm.

They all have their lunch by 12:00.

Sleeping on the job

Sleeping on the job or lazing around the job is strictly forbidden in the company

since it is working hours, the employees must do their assigned duties.

Leave of absence

If an employee has a important thing matters to attend to they are required to file

for a leave of absence, and if it is an unforeseen events (sick, personal matters

and etc.) they must email or send a text message to the HR department and file a

leave of absence when they come in the office.

Confidentiality

An employee must not disclose any documentsor any their work related topics.

Foods

Foods should not be eaten inside the office, to avoid getting the documents

stained by the food.

 FOR THE STUDENT-TRAINEES

Uniform

The student-trainee must wear their school uniforms during school days and

during Wednesday they are allowed to wear semi-formal clothes. The students-

trainee must always be presentable in their uniforms.

Time in and Time out

The Students-trainee are strictly to time in at 8:00 am and if they are late even if

just a minute they will start at 8:30 am and time out depends in their schedules

in school and in holidays or suspension of classes the time out is at 5:00 pm.

Sleeping on the job

Sleeping on the job or lazing around the job is strictly forbidden in the company

since it is working hours, the student-trainee must do their assigned duties.

Leave of absence

If a student-trainee has a important thing matters to attend to (orientation,

remedial and exams) they are required to file for a leave of absence, and if it is

an unforeseen events (sick, personal matters and etc.) they must email or send

a text message to the HR department and file a leave of absence when they

come in the office.

Confidentiality

Astudent-trainee must not disclose any documents or any their work related

topics.

Foods

Foods should not be eaten inside the office, to avoid getting the documents

stained by the food.

C. Layout of the Office where Student-trainee is Deployed

OJT’s Room
V. AN EVALUATION OF MY TRAINING

A. Office Procedures Learned and Applied

In Accounting Department, I was instructed how to provide administrative dutiessuch

as sorting, labeling, tallying, filing, arranging files/documents, photocopying several

documents and encoding checks or receipts.

I was able to apply my course in the department where I am assigned which really

gave me more knowledge and had provided me enough information regarding the current

operations and services of the corporation. I was able to apply recording entries in the

general journal book for year 2018 and balance them and remove entries that has zero

amount, because it means they forgot to remove it during computation so they ask as to

remove entries that ha a zero balance, I was also able to apply encoding of receipts and

trying to balance them in order for them to balance all the income and expenses for that

month. The office procedures that I learned is that every employee have different task.

I also learned that you need to have consideration or patient with your work and

that’s one thing I applied to myself, because there are a lot of check vouchers to be sort,

filed and arrange by their departments and there series of check numbers .

I also learned that employees of BWSI are considerate and systematic to their given

task for example is the balancing of statements of different branches of the company, which

they need to be accurate to what they would input to balance all the amounts and also in

filling of documents, which they thought us, it must be accurate before they put it on a folder

to be easy to looked if ever they will need it.

FOR ACCOUNTING STUDENTS

A. What is the organizational chart of the department?

Accounting Division

Marwin M. Manaloto
VP for Accounting

Maricel V. Diola
AVP for Accounting

HWRI, LBWI, SBRI Special Accounts

BWSI, BIRI/3B Dep. BCBI Dep. CLPI Dep. Dep. Dep.
Dep.

1) Jena Viya
2) Princess
Mary Grace Aileen April
Joy Regal Panlilio
de Castro Layug Manoloto
(Accounting 3) Jaymar
(Accounting (Accounting (Accounting
Manager) Jenavya
Manager) Manager) Manager)
(Accounting
Manager)

Branch Branch Branch Branch Branch

Accountants Accountants Accountants Accountants Accountants
B. Identify the different sections and their respective functions in the

department you are deployed?

There is only one section the department and it is the general accounting

department. Its function is to prepare timely, accurate and reliable financial

statements and other accounting related reports, perform internal audit function and

provide branch advisory service.

Inside the department there are accounting managers and branch

accountants. The branch accountants reports to the accounting manager of every

departments. The branch accountants provide analysis of monthly financial

statements and recommend for improvement of financial results. Preparation of

monthly financial statements and its schedule, both excel file and peachtree

accounting software. Maintain and update monthly balance sheet schedules and

ensures reports are tied up with general ledger. Prepares regular journals entries

with complete supporting documents for verification of accounting managers and

AVP-accounting/VP-accounting for irregular transactions. Prepare reliable and

accurate weekly cash position report and Prepares bank reconciliation. They also

monitor the fixed assets of the branch and ensures all assets are being safeguarded,

properly accounted, had an existence and completeness, and other transaction that

branch accountants should report in the accounting managers. The accounting

managers of every department and the AVP-accounting/VP-accountings are the

ones who verify the documents reported by the branch accountants to check if there

is a irregularity of transaction. They also ensure the branch’ compliance to the

company’s policies and procedures.

C. If any, what accounting systems/s is utilized in the

departments/company?

D. How are business transactions are recorded? What forms are being

used?
B. Office Equipment Operated

The Laptop I used for encoding and

balancing of creditable withholding tax of

every branches of the company

The Photocopying machine we used for

duplication or for having an extra copies

documents for filling purposes.

Calculator with receipt, receipts for the attachments

needed for the vouchers to be filled

C. Duties and Responsibilities/Work done in the Office

Recording of journal

entries for the month of

May, June and July

I was photocopying some of the file needed for filling.

Sorting, filling and

arranging of

documents to be

stored
 Checking the amounts of the cash vouchers

received by the main branch

Balancing the creditable withholding tax of

every branches of the company

Encoding and inputting of creditable

withholding tax of every branches

Checking and balancing of the balance of

CWT of every branches of the company

 Stamping the receipts and other attachments

“vouchered”

Reporting at the end of training hours, about the internship training in the BWSI company
VI. OBSERVED ORGANIZATIONAL VALUES

Interpersonal Relationships

I observed that the employees of Balibago Waterworks System, Inc. love

what they are doing; they share their knowledge with their co-workers and help each

other to solve a problem on hand, they enjoyed their everyday life in the office, they

treat each other as one family and even have nicknames for every co-workers, they

share what they have like foods/drinks or anything they can share about themselves

and also they respect each of their opinions whenever they have their

conversations.

Working relationship with Executive & Co-workers

The executives of BWSI have a good relationship with their employees. They

know what their duties are and responsibilities and they know how to handle their

employees well. They share different knowledge, opinions and skills to help each

other, so that their work will be easier for them and they have the unity to perform

task. They move and act as one family in the office.

Teamwork

Teamwork is the process of working collaboratively with a group of people in

order to achieve a goal. It also involves different people and different groups across

the departments and branches of the company working together to maximize their

efficiency and reach their common goal. Teamwork means that people will try to

cooperate, using their individual skills and providing useful feedback, despite any

personal conflict between individuals. As an OJT at BWSI, I observed that the

Teamwork in company is help and give their opinions about the problem on

hand and to be able give solutions to the problem, and I also observed their

teamwork when they are auditing the transactions, some of the accountant of other

branches would come to the main branch to help in solving and checking the
balances. They also share their knowledge, they work as a group, they help each

other and they respect each other’s opinion about the problem.

Quality of Service Delivered

 They make sure that the water delivered to the costumers is clear and has no

dirt.

 Installation of new pumps and motors for clear water

 Chlorination of water sources to have a clear water delivered in the costumers

 Connection of households & businesses to mainlines, so the water would not

just stop from coming in the of households & businesses

 Meter reading, billing & payment collection

 After Sales Services (Repairs of leaks & broken meters)

Punctuality

The attendance and coming in time is strictly observed in the company.

Punctuality shows that they are dedicated to the job, interested in the work and

capable of handling responsibility. When they arrive on time for work or work-related

activities, it shows that they are capable of honoring their word to come in time.

Being punctual helps employees project a sense of professionalism and

commitment. When employees are punctual, the workplace operates more smoothly

as a whole. In the office, there are some of the employees are coming late, but it is

not an everyday attitude, some are late once in a week, some are late once in a

month. It’s up to them if they will come late because it is their own records and it is

their responsibility to come in the office in time.

Personal Grooming

I observe that the personal grooming of every employees in the company. Personal

grooming is important for a positive self-image and every effort should be made to

encourage and assist the resident to maintain a pleasing and attractive appearance.

Sometimes appearance may show the professionalism of a employees. These are

the following personal grooming habits of employees I observed in the company.

 Everyone should be clean and neat in their personal hygiene.

 Use the proper attire required

 Always smile to your co-workers and clients

 Demonstrate a Positive attitude

 Having an eye to eye contact whoever they are speaking to.

 They are always professional all the time

 They are friendly to everyone

 Uses good manners in any situation

 They don not interrupt or argue with other employees

VII. PROBLEMS ENCOUNTERED DURING MY TRAINING AND HOW I SOLVED

THEM

The first problem I encountered during my training. Some of the cash vouchers are

missing. I have to look for the missing check vouchers, because if I do not find them and

they will be needed in the future. I will be held liable for the missing vouchers since I’m the

one filing the check vouchers. I notice that there is lost voucher when I’m checking the

number series, because before I put them in the filing cabinet I have to check it again if the

series of checks are aligned to what my superior instructed me to do. When I found out that

there is a missing check voucher I tried checking the other voucher folder I filed, maybe I put

it in the other folders with different label. After checking all the folders I filed, I found the

missing vouchers by looking for it in all the folders I filed, I accidentally staple it in one of the

attachment.

The second problem I encountered during my training is that my previous

supervisor resigned in the company, that time I was lost to what should I do because

everyone is busy and I did not want to disturb them and ask who will my supervisor will be. I

know that all the employees in the accounting department already have their own OJT’s.

They told me to wait for the further instruction, while I still do not have a superior who will

give me a work/task, I help my co-OJT’s to their work. Some of their work given to them is

the work/duties left by my previous supervisor. I help carry boxes in the volt for storing of the

files from the previous years. it’s been three days and I still do not have a superior, I took the

initiative to ask again and also ask if their still someone who will be needing a OJT, and they

told me that Ma’am Joy don’t have an intern. During my training under Ma’am Joy there are

times that I don’t have anything to do so I just helped my co-OJT to their task. The problem

was solved by having the initiative to do something and help the others to their task while

waiting.
 The third problem I encountered in sorting, filling and arranging of documents.

There are attachment that got detached to the vouchers, like receipts and petty cash

voucher for the replenishment of every department. There are a lot documents because the

files we were sorting and arranging are from previous years and we don’t know from what

vouchers are those attachment are. I was able to find the cash vouchers that have missing

attachments by applying the knowledge I gain from my previous supervisor on how to know

what attachment are included in a check voucher. In this problem I learned that in sorting

and filing there will be times that some attachments will get detached from their respective

check voucher, so all we have to do is to have patience in looking the entire document one

by one from all the previous years.

The fourth problem I encountered is the balancing of creditable withholding tax of

every branch of the company. When I finish the encoding and inputting of the amount to be

withheld, I checked the balance of the system and solved the balance of my superior, I

realize that there is a discrepancy of the tax withheld. I told my superior about the

discrepancy of amount and she told me that I have to check the entire amount I inputted in

the system and maybe there is a miscalculation of tax withheld. When checking all the

amounts I found out that an amount was inputted twice in the BIR system.

Lastly the problem I encountered is that my first evaluation got misplaced. At first I

don’t know what to do because I don’t have another evaluation paper and my previous

supervisor already resigned, and yes I can get evaluation paper by borrowing to my co-

OJT’s who haven’t had their evaluation and photocopied it. I can also get re-evaluate by

other employees but the reason of this problem is I want my evaluation to be fair. Some of

the other employees will not be able to give me a fair evaluation. What if I need

improvements and the one who will re-evaluate me will give high evaluation, and what if I

already improve and they gave me I low evaluation, and that would not be fair evaluation for

me. The reason is that they are not the one who gave me a work to do during my training,

they do not know if I’m doing well or still in need of improvements and what part of my
training that still needs of improvement, or if ever I still lack of improvement. I think of the

other ways to solve this problem, and then I came up of a solution where I can get my first

evaluation, without being unfair to what part of my training already improve and still need of

improvement. So I just ask permission from the other employees whom sometime give me a

task, if they can evaluate me for my first 100 hours.

VIII. OBSERVATION AND RECOMMENDATIONS OF THE STUDENT INTERN IN

THEIR HOST ESTABLISHMENT

My experience in the on-the job training program is really an unforgettable

experience. It showed me a lot of things that I will cherish as an individual/person. I have

been developed a lot during my 200 hours of stay in Balibago Waterworks System. It made

me realize to become competent and responsible with my duties and focus on whatever I

have to work so that the job will be easily done. I is recommendable to the next interns to

apply in BWSI, they will learned how working environment really works. I learned a lot of

things even some of the work/task were clerical duties.