Dec 2001 – Paper 1 Question 8 – Duplicated from June 1999 – Paper 1 Question 6

Identify measures to improve human reliability in the workplace. (10)

 Ensuring the proper selection, training (induction, refresher etc) and supervision of
employees
 Demonstrations by management of their commitment to occupational H&S
 Workplace incentive schemes
 Carrying out ergonomic assessments of the workplace and equipment used and
improving the working environment
 Introducing job rotation to counter monotony
 Providing adequate rest breaks to reduce fatigue
 Ensuring good communication and consultation with the workforce