Broadband Mul ti Play

NOC-BANGALORE
ESCALATION MATRIX

BROADBAND NETWORK CIRCLE

O/o GM, BBNW, BENGALURU

IMPORTANT
CASES RELATED TO WESTERN REGION COVERING
MAHARASTRA, MADHYAPRADESH, GUJRAT &
CHATTISGARH STATES SHALL BE ESCALATED TO
PUNE MULTIPLAY NOC ON

mpnocpune@gmail.com,

SDE: janaki.deepkumar@gmail.com

DGM: awalevikas@gmail.com
 TASK DESCRIPTION REQUEST CONTACT ESCALATION ESCALATION >48 HRS
U INFORMATION >24 HRS

T SHIFTING FROM
SAME RING
Incity to incity(RPR)
OR
Request may be sent for
configuration (No IP change).
S Occity to Occity
(OCLAN)
TEMPLATE NO.1

T Incity to Occity Request may be sent for New IP

REPARENTING OR allotment and configuration .
A Occity to Incity TEMPLATE NO.1
R SHIFTING FROM
DIFFERENT RING
Request may be sent for New IP
allotment and configuration.
bbmpnoc@hcl.in
080-25808899/77
SDE (MP)/DE(MP) DGM(MP)/GM (NOC)

TEMPLATE NO.1
Copy to :
D New Dslam
addition
Request may be sent for New IP
allotment and configuration. bbnoc_mp@bsnl.in

S Add on cards
TEMPLATE NO.2
Request may be sent for
L configuration.

A Port profile Should be carried out by

M up gradation concerned node in charge Not Applicable

Mail Ids : SDE (MP ): klsreevatsa@bsnl.co.in , DE (MP) : salrao@bsnl.co.in ; DGM (MP) : sajithkumar@bsnl.co.in ; GM (NOC, BGL) : narasimham@bsnl.co.in
 TASK DESCRIPTION REQUEST CONTACT ESCALATION ESCALATION >48
INFORMATION >24 HRS HRS
SHIFTING Incity to ncity Request may be sent for
FROM SAME (RPR) configuration (No IP change).
N RING OR
Occity to Occity
TEMPLATE NO.1

S REPARENTING (OCLAN)

N Incity to Occity
OR
Request may be sent for New IP
allotment and configuration
Occity to Incity TEMPLATE NO.1
SHIFTING FROM Request may be sent for New IP bbnoc_mp@bsnl.in SDE (MP)/DE(MP) DGM(MP)/GM(NOC)
D DIFFERENT RING allotment and configuration 080-22028982/85
TEMPLATE NO.1
S New Dslam Request may be sent for New IP
L addition allotment and configuration
TEMPLATE NO.2
A Add on cards Request may be sent for
configuration.
M
Port profile Shall be carried out by concerned
up gradation node in charge

Mail Ids : SDE (MP ): klsreevatsa@bsnl.co.in , DE (MP) : salrao@bsnl.co.in ; DGM (MP) : sajithkumar@bsnl.co.in ; GM (NOC, BGL) : narasimham@bsnl.co.in
 TASK DESCRIPTION REQUEST CONTACT ESCALATION ESCALATION >48 HRS
INFORMATION >24 HRS
SHIFTING Incity to Incity(RPR) Request may be sent for
Z FROM SAME
RING
OR
Occity to Occity
configuration (No IP change).
TEMPLATE NO.1
T (OCLAN)
REPARENTING
E Incity to Occity
OR
Request may be sent for New
IP allotment and configuration
Occity to Incity TEMPLATE NO.1 bbnoc_mp@bsnl.in
SHIFTING FROM DIFFERENT RING Request may be sent for New SDE(MP)/DE(MP) DGM(MP)/GM(NOC)
D IP allotment and configuration 080-22028982/85
TEMPLATE NO.1
S
L Addition of
New Dslam
Request may be sent for New
IP allotment and configuration
A TEMPLATE NO.2
Add on cards Request may be sent for
M configuration.
Port profile up Shall be carried out by
gradation concerned node in charge

Mail Ids : SDE (MP ): klsreevatsa@bsnl.co.in , DE (MP) : salrao@bsnl.co.in ; DGM (MP) : sajithkumar@bsnl.co.in ; GM (NOC, BGL) : narasimham@bsnl.co.in
 TASK DESCRIPTION REQUEST CONTACT ESCALATION ESCALATION >48
INFORMATION >24 HRS HRS
N SHIFTING FROM SAME Request may be sent for
S RING configuration (No IP change).
TEMPLATE NO.3
N REPARENTING
SHIFTING FROM DIFFERENT Request may be sent for New
RING IP allotment and configuration
O TEMPLATE NO.3 bbnoc_mp@bsnl.in
SDE(MP)/DE(MP) DGM(MP)/GM(NOC)
C Addition of New
OCLAN
CONNECTING TO RPR Request may be sent for New
IP allotment and configuration
080-22028982/85

L TEMPLATE NO.4

A Media Up gradation Request may be sent

N configuration

Mail Ids : SDE (MP ): klsreevatsa@bsnl.co.in , DE (MP) : salrao@bsnl.co.in ;

DGM (MP) : sajithkumar@bsnl.co.in , GM (NOC, BGL) : narasimham@bsnl.co.in

 TASK DESCRIPTION REQUEST CONTACT ESCALATION ESCALATION >48 HRS
Z INFORMATION >24 HRS

T SHIFTING FROM SAME

RING
Request may be sent for
configuration (No IP change).
E REPARENTING TEMPLATE NO.3
SHIFTING FROM DIFFERENT Request may be sent for New
RING IP allotment and
O configuration
TEMPLATE NO.3 bbnoc_mp@bsnl.in
C Addition of New Request may be sent for New
080-22028982/85
SDE(MP)/DE(MP) DGM(MP)/GM(NOC)
OCLAN IP allotment and
L configuration
A Media Up gradation
TEMPLATE NO.4
Request may be sent
N configuration

Mail Ids : SDE (MP ): klsreevatsa@bsnl.co.in , DE (MP) : salrao@bsnl.co.in ;

DGM (MP) : sajithkumar@bsnl.co.in , GM (NOC, BGL) : narasimham@bsnl.co.in

IPTV and VOIP configurations if customer is connected from DSLAM ( Note: this is different from IPTV and VOIP of GPON )

DSLAM / ADSL port Configuration

to be carried at field level.
NOC team assist in configuration in case of any difficulty
IPTV
Configurations Multiplay Network
Request may be sent to NOC for bbnoc_mp@bsnl.in
configurations
configuration 080-22028982/85
(OCLAN, RPR, BNG ) SDE (MP)/ DGM(MP)/
DSLAM / ADSL port Configuration DE (MP) GM ( NOC )
to be carried at field level.
NOC team assist in configuration in case of any difficulty
VOIP
Configurations Multiplay Network Request may be sent to NOC for bbnoc_mp@bsnl.in
configurations configuration 080-22028982/85
(OCLAN, RPR, BNG )

Mail Ids : SDE (MP ): klsreevatsa@bsnl.co.in , DE (MP) : salrao@bsnl.co.in ; DGM (MP) : sajithkumar@bsnl.co.in , GM (NOC, BGL) : narasimham@bsnl.co.in

TASK CONTACT ESCALATION ESCALATION

VENDOR REQUEST INFORMATION >24 HRS >48 HRS

W Like GEMINI Request may be sent for configuration bbnoc_mp@bsnl.in

Wimax BTS Integration HUWAEI With the port and IP details of the 080-22028982/85 SDE(MP)/ DGM(MP)/
I with Multi Play Network ICOMM etc., OCLAN /RPR DE (MP GM ( NOC )
M
A Pre-requisite for trial
cases like private IP
X address from BBNW bbnoc_mp@bsnl.in SDE MP)/ DGM(MP)/
Request may be sent for configuration
TESTING OF SERVICES Noida which should 080-22028982/85 DE (MP) GM ( NOC )
with all the details like IP address etc.
be made available by
required party
 TASK DESCRIPTION REQUEST CONTACT ESCALATION ESCALATIO
INFORMATION >24 HRS N >48 HRS
ADDING OF OLTs Request may be sent for new IP
G allotment and configuration
TEMPLATE NO.5
P Incity to incity(RPR) Request may be sent for

O OR
SHIFTING Occity to Occity (OCLAN)
configuration (No IP change).
TEMPLATE NO.6 bbnoc_mp@bsnl.in SDE(MP)/ DGM(MP)/
N OLT
FROM
SAME
Incity to Occity
OR
Request may be sent for New IP
allotment and configuration
080-22028982/85 DE (MP GM ( NOC )
REPARENTING
RING Occity to Incity TEMPLATE NO.6
SHIFTING FROM DIFFERENT RING Request may be sent for New IP
(or) allotment and configuration
TEMPLATE NO.6
OLT and ONT level Request may be sent for Please contact Not Applicable
F VOIP configuration Concerned vendors
configuration Multi Play Network Request may be sent for bbnoc_mp@bsnl.in SDE MP)/ DGM(MP)/
T (OCLAN, RPR, BNG ) configuration 080-22028982/85 DE (MP) GM ( NOC )
T IPTV OLT and ONT level Request may be sent for Please contact Not Applicable
H Configuration configuration Concerned vendors
Multi Play Network Request may be sent for bbnoc_mp@bsnl.in SDE MP)/ DGM(MP)/
(OCLAN, RPR, BNG ) configuration 080-22028982/85 DE (MP) GM ( NOC )

Pre-requisite for trial cases like private

Request may be sent for bbnoc_mp@bsnl.in SDE MP)/ DGM(MP)/
IP address from BBNW Noida which
TESTING OF configuration with all the details 080-22028982/85 DE (MP) GM ( NOC )
should be made available by required
SERVICES like IP address etc.
party

Mail Ids : SDE (MP ): klsreevatsa@bsnl.co.in , DE (MP) : salrao@bsnl.co.in ; DGM (MP) : sajithkumar@bsnl.co.in ; GM (NOC, BGL) : narasimham@bsnl.co.in
COMPLAINTS ( Page : 1 )
NATURE OF COMPLAINT
Authentication Issues
Speed Issues
Redirection Issues
Password Change Issues
No browsing Issues
STATIC IP Allotment
STATIC IP Not reachable
Excess billing Issues
Billing Issues
UT
DSLAM Not Reachable ZTE
DSLAM Up gradation
NSN
ZTE
OCLAN Not Reachable
NSN
RPR Issues
RPR Not Reachable
BNG Issues
CONTACT INFORMATION ESCALATION : >24 HRS ESCALATION : >48 HRS
Mail to : bbnoc_mp@bsnl.in
Annexure-I SDE (MP) / DE (MP) DGM (MP) /GM(NOC )
Broadbandnocp3@gmail.com
SDE(P3) DGM (P3) /GM (NOC)
Concerned Node Incharges.
Note: Mail be sent to bbnoc_mp@bsnl.in SDE (MP) / DE (MP) DGM (MP ) / GM (NOC)
if Node Incharge is unable to resolve.
P3billing@gmail.com SDE(P3) DGM (P3) / GM (NOC)
bbmpnoc@hcl.in ; 080-25808899/77
copy to : bbnoc_mp@bsnl.in
bbnoc_mp@bsnl.in ; 080-22028982/85
copy to: zterural@gmail.com
bbnoc_mp@bsnl.in ; 080-22028982/85
copy to : bbmpnoc.nsn@gmail.com
nsnrural@gmail.com
bbnoc_mp@bsnl.in ; 080-22028982/85
Copy to : zterural@gmail.com
SDE(MP)/ DE (MP ) DGM (MP )/GM (NOC)
bbnoc_mp@bsnl.in ; 080-22028982/85
Copy to : bbmpnoc.nsn@gmail.com
nsnrural@gmail.com
bbmpnoc@hcl.in
080-25808899/77
Copy to :
bbnoc_mp@bsnl.in
bbmpnoc@hcl.in
080-25808899/77
Copy to :
bbnoc_mp@bsnl.in
COMPLAINTS (Page : 2)
NATURE OF COMPLAINT CONTACT INFORMATION ESCALATION : >24 HRS ESCALATION : >48 HRS

bbnoc_mp@bsnl.in
OLT Not Reachable Any make
080-22028982/85

Wimax BTS Not Reachable Any make bbnoc_mp@bsnl.in

SDE(MP) / DE (MP) DGM(MP) /GM (NOC)
bbmpnoc@hcl.in
Any make bbnoc_mp@bsnl.in
080-22028982/85
Browsing through Wimax
bbmpnoc@hcl.in
N/W
080-25808899/77

-- bbmp.svrteam@gmail.com
Motive Issues
bbnoc_mp@bsnl.in SDE(MP)/DE (MP) DGM (MP) /GM (NOC)

Prepaid Broad Band prepaidbb@gmail.com

Authentication Issues, -- 080-22028883
SDE(Prepaid &MP) / DE (MP) DGM (Prepaid&MP) /GM (NOC)
Browsing Issues
Copy to : bbnoc_mp@bsnl.in

Mail Ids : SDE (MP ) : klsreevatsa@bsnl.co.in DE (MP) : salrao@bsnl.co.in

DGM (MP) : sajithkumar@bsnl.co.in GM (NOC, BGL) : narasimham@bsnl.co.in

SDE (P3) : broadbandnocp3@gmail.com DGM (P3) : paluru2000@gmail.com

SDE(Prepaid) : lijuphilipbsnl@gmail.com DGM (Prepaid) : sunilranjan@bsnl.co.in

TEMPLATE No.1 (REPARENTING OF DSLAM):

REPARENTING OF DSLAM

OLD SITE DETAILS NEW SITE DETAILS

CONTACT NO:
CONNECTED CONNECTED
DSLAM OUTER DSLAM OUTER
LOCATION
MAKE IP
VLAN
CAPACITY OCLAN/RPR BNG IP
LOCATION
IP
VLAN
OCLAN/RPR BNG IP
IP and PORT IP and PORT

TEMPLATE No.2 (ADDITION OF NEW DSLAM ):

CONNECTED
DSLAM OUTER
MAKE IP CAPACITY OCLAN/RPR BNG IP CONTACT NO
Location VLAN
IP and PORT

TEMPLATE No.3 (REPARENTING OF OCLAN):

REPARENTING OF OCLANs

OLD SITE DETAILS NEW SITE DETAILS

CONTACT NO:
CONNECTED
OCLAN OCLAN CONNECTED RPR
LOCATION
MAKE IP VLAN OCLAN/RPR BNG IP
LOCATION
IP VLAN
IP and PORT
BNG IP
IP and PORT

TEMPLATE No.4 (ADDITION OF OCLAN ):

OCLAN CONNECTED RPR

MAKE IP VLAN BNG IP CONTACT NO
Location IP and PORT
TEMPLATE No:5 (GPON /FTTH REQUEST):

OLT IPTV OCLAN/RPR OCLAN/RPR

MAKE OLT IP Q in Q MGMT BNG IP CONTACT NO
Location VLAN IP PORT
VLAN VLAN

TEMPLATE No.6 (REPARENTING OF OLT):

REPARENTING OF OLT

OLD SITE DETAILS NEW SITE DETAILS

CONTACT NO:
CONNECTED CONNECTED
OLT OUTER OLT OUTER
LOCATION
MAKE IP
VLAN
CAPACITY OCLAN/RPR BNG IP
LOCATION
IP
VLAN
OCLAN/RPR BNG IP
IP and PORT IP and PORT

ANNEXURE-I

ISSUE REQUIRED INFOMATION FROM FIELD

Authentication Issues Username, Password, DSLAM IP, Inner vlan (slot/port number)

Speed Issues Username, Plan name, DSLAM IP, Inner vlan, SNR Value of line, bsnl ftp speed test report, trace
route of certain sites.

Threshold Redirection
Username, Plan Name, DSLAM IP / BNG IP
Issues

Password Change Issues Username, portal User id, DSLAM IP

No browsing issues Username, site name, trace route of site, ping details of Multiplay DNS IPs in the area
 IMPORTANT NOTE ON CASCADING ACTIVITY

1. Due to Operating difficulties the cascading is not entertained under normal conditions

2. Under critical situations the cascading will be configured only on approval from the Broadband Coordinator from the respective Circle. Hence, such
approval letter is mandatory to be sent to NOC along with the request for cascading

3. Such cascading cannot be allowed to remain for a log time. Once the situation restores it should be reverted back. Hence, the probable date of restoration
may please be intimated.

TASK DESCRIPTION REQUEST CONTACT ESCALATION ESCALATION

INFORMATION >24 HRS >48 HRS
SHIFTING Incity to incity(RPR) Request may be sent for configuration (No IP
FROM SAME OR change). TEMPLATE NO.7
RING Occity to Occity (OCLAN) (utstarcom make )
Incity to Occity Request may be sent for New IP allotment and bbmpnoc@hcl.in
OR configuration TEMPLATE NO.7 080-25808899/77
DSLAM Occity to incity SDE(MP)/DE DGM(MP)
CASCADING SHIFTING FROM Request may be sent for New IP allotment and (ZTE and NSN make) (MP) /GM (NOC)
DIFFERENT RING configuration TEMPLATE NO.7 bbnoc_mp@bsnl.in

CASCADING Request may be sent for New IP allotment and

A NEW DSLAM configuration TEMPLATE NO.7

SHIFTING FROM SAME RING
OCLAN SHIFTING FROM DIFFERENT RING
CASCADING
CASCADING A NEW OCLAN
Request may be sent for configuration (No IP
change). TEMPLATE NO.8
Request may be sent for New IP allotment and
configuration TEMPLATE NO.8
bbnoc_mp@bsnl.in
Request may be sent for New IP allotment and SDE(MP)/DE DGM(MP)
configuration TEMPLATE NO.8 (MP) /GM (NOC)
TEMPLATE No.7 (CASCADING OF DSLAM):

CASCADING OF DSLAMs
Probable
CONTACT date of
SLAVE DSLAM MASTER DSLAM BNG IP NO: restoration
DSLAM DSLAM
OUTER UPLINK OUTER DOWNLINK
LOCATION IP CAPACITY LOCATION AND IP CAPACITY
VLAN PORT VLAN PORT
AND MAKE MAKE

TEMPLATE No.8 (CASCADING OF OCLAN):

CASCADING OF OCLANs

SLAVE OCLAN MASTER OCLAN CONTACT Probable date

NO: of restoration
OCLAN
OCLAN CONNECTED
UPLINK LOCATION DOWNLINK
LOCATION IP VLAN BNG IP IP VLAN RPR IP and BNG IP
PORT AND PORT
AND MAKE PORT
MAKE