Dunkin Donuts Survey Questionnaire

1. Do you know Dunkin Donuts?

Yes No

2. What is your opinion of Dunkin Donuts?

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3. What foods do you usually purchase from Dunkin Donuts?

□ Donuts □ Sandwiches
□ Mochi Rings □ Croissants
□ Fancies □ Flatbreads

4. How often do you purchase Dunkin Donuts in a week?

□ Less than 1 time □ 3-4 times

□ 1-2 times □ more than 4 times

5. Please indicate how strongly you agree or disagree with the following statements

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
6.
Dunkin Donuts store is accessibly
located.

Dunkin Donuts offers good

selection of dishes.

Dunkin Donuts has high quality

foods and beverages.

Dunkin Donuts’ price is cheaper

compared to others.
Please rate the following items related to Dunkin Donuts on a scale of 1 to 5, given 1 = Poor and 5 =
Excellent
 1 2 3 4 5

1. Taste

2. Service

3. Packaging

7. Please rate the following items related to Dunkin Donuts staff on a scale of 1 to 5, given 1 = Poor and 5 =
Excellent

1 2 3 4 5

1. Were you promptly greeted by the host/hostess?

2. Was the greeting friendly & professional

3. Were you seated promptly?

8. Will you likely use our services again? (optional)

□ Yes
□ No
□ Not sure
If not, why not?

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9. Would you recommend us to a colleague or friend?

□ Yes
□ No
□ Not sure
10. Do you have any additional feedback or any other suggestions for improving our services?
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