CURRICULUM VITAE

E.JAYAPRAKASH e-mail: ejp_035@yahoo.com

#47 ground floor PH: 09886656350
Manjunatha layout
3rd cross BTM 4th stage
Bangalore-560076

OBJECTIVE:

To work efficiently and effectively as well as grow with a prestigious organization, so as to achieve self-realization and
accomplishment of Organizational goals.

EDUCATIONAL PROFILE:

Board/ Year of Percentage of

Course Name of the Institution
University Passing marks
BE- Malnad College Of
VTU 2005 62.9%
Mechanical Engineering, Hassan

CAREER SYNOPSIS:

ñ Overall 11 years of experience in Procurement and Service Desk in Business Process Outsourcing Industry.

ñ Currently working as Asst. manager, I am managing a team with 15 FTE’s.

ñ Major strengths includes: good knowledge on procurement, IT Service Desk, strong leadership, management,

excellent communication and reporting skills, competent, strong team player and maintenance of company

policies in all regulated environment.

ñ Basic knowledge about Operational Excellence, basic knowledge on Excel and good at Power Point

presentations

EXPERIENCE SUMMARY:

Accenture Services Pvt. Limited, Bangalore Asst. Manager- 31st Jan 2007 – Till Date. Expert in Procurement and Service
Desk.

ñ Manage a team of 15 members, attending client meeting and presenting monthly operation deck.

ñ Conducting 1-1 with team members on their performance and coaching them com up learning curve.

ñ Catalogue management in Ariba

ñ Creating contract in SAP.

ñ Uploading Catalogue in Ariba.

ñ Conducting end to end training for new joiners.

ñ Knowledge on Travel and Expense

ñ Knowledge on Requisition and Fulfillment and Invoice Reconciliation.

ñ Assisting Team members to handle difficult outcomes.

ñ Daily interaction with operations, clients, monitoring agents on calls and emails, providing floor support to

agents to maintain key requirements for clients and the smooth running of daily targets set by operations.

ñ Maintaining Data and Records to show performance trend on MS Excel.

ñ Attending client calls and provide updated on a weekly basis.

ñ Coach the team on product updates to ensure that they are compliant with the process quality standards

and to enhance performance.

ñ Ensure all the groups coming in for the shift log-in and log-out at the right time within the required number of

staff-log-in for that day and ensure 95% and above schedule adherence.

ñ Sending Score Card and Monthly Operational Report.

ACHIEVEMENTS:

ñ I have received awards for best performer and I have received appreciation e-mails from client, onshore team,

users and managers.

ñ I have been part of BCP testing and have appreciated for working during BCP situations.

WEB BASED APPLICATIONS KNOWN

ñ REMEDY (Ticketing tool).

 ñ SEIBEL (Ticketing tool).

ñ ARIBA

ñ ARAVO

ñ EMPTORIS

ñ Oracle

ACADEMIC PROJECT WORKS/TRAININGS:

ñ Certified trainer in ‘Remedy’ application.

ñ Conducted training on Remedy application to the employees.

I hereby declare that the above-furnished information is true to the best of my knowledge.

E.Jayaprakash
Place: Bangalore
Date: