Arun Tripathi

Training coordinator
Allahabad, Uttar Pradesh 211002
arun.tripathi12@gmail.com
+91 95692 86223

Personal Details

Total years of experience: 17

Work Experience

Training Co-ordinator
ELTI PRAYAGRAJ - Allahabad, Uttar Pradesh
2018 to Present
Performing Training Need analysis

Design, Execute, Deliver, Implement, Monitor and Evaluate Training Programmes

Drafting Training Plans and Calendars

Planning budgets for Training Programs

Developing and Reviewing Course materials on all modules of Training

Plan and implement classroom training successfully

Document study materials effectively

Division Head
TV 1 INDIA NEWS CHANNEL - Allahabad, Uttar Pradesh
2016 to Present
Heading districts under Prayagaraj Division. Taking care of the performance and training of the
employees placed in the division.

Assistant Partner
GVK EMRI - Lucknow, Uttar Pradesh
2013 to 2016
Handle a team comprising two SME and 50 agents.
❖ Create work plans for team to help them achieve targets.
❖ Prepare their Individual Development Plans for career growth plans of the techs to grow in the
organization.
❖ Manage Absenteeism in the team.
❖ Identifying bottom quartile from the teams and helping them on skills improvement.
❖ Leading, mentoring & monitoring the performance of team members to ensure efficiency in process
operations and meeting of individual & group targets.
Conducting training sessions & in house forums based to boost the technical and soft skills of the
associates.
Creating and sustaining a dynamic environment that fosters development opportunities and motivates
high performance amongst Team members.

Matrix Cellular Int. Ltd. Allahabad (from2010 to2013)

(Sr. Supervisor)
❖ Maintain Service Level for Networks (MVNO Inbound), Heading Telesales Team
❖ Ensure department operates efficiently according to company measures.
❖ Resolve Escalated Customer Complaints related to Network.
❖ Responsible for selecting, training and managing performance of Advisor / BDE. Coordinating and
assigning work for staff in accordance with the operation requirement.

Assistant Manager
Omnia BPO Services - Mohali, Punjab
2008 to 2010
Create work plans for team to help them achieve targets.
Prepare their Individual Development Plans for career growth plans of the techs to grow in the
organization.
Manage Absenteeism in the team.
Identifying bottom quartile from the teams and helping them on skills improvement.
Leading, mentoring & monitoring the performance of team members to ensure efficiency in process
operations and meeting of individual & group targets.
Conducting training sessions & in house forums based to boost the technical and soft skills of the team
members.

Mentor &CCE
HSBC - Hyderabad, Telangana
2006 to 2008
Handlling new joinees and taking calls.
❖ Create work plans for team to help them achieve targets.
❖ Prepare their Individual Development Plans for career growth plans of the techs to grow in the
organization.
❖ Manage Absenteeism in the team.
❖ Identifying bottom quartile from the teams and helping them on skills improvement.
❖ Leading, mentoring & monitoring the performance of team members to ensure efficiency in process
operations and meeting of individual & group targets.

Customer Care Executive L4

Dell International Services - Mohali, Punjab
2005 to 2006
Taking calls as a Customer Care Executive
❖ Taking escalation and mentoring new joinees.

My core competencies include:

Quality✶ Customer Relation✶ Target Achievement ✶✶ Relationship Management
Project done on Fake Lead Management in Matrix cellular services Allahabad.

Education

MA
Psychology Punjab University

Bachelor in psychology
M.S University Vadodara Gujrat - Vadodara, Gujarat

Awards / Achievements

Best Performance Award TV 1INDIA NEWS

2021
Best performance for stories in social issues.

Certifications and Licenses

TRAIN THE TRAINER from ELTI PRAYAGRAJ

Present
Certified TTT from ELTI ( AN UNIT OF UPSCERT PRAYAGARAJ)
Topic covered . Phonetics Pronunciation and it's intricacies.

TRAIN THE TRAINER FROM HSBC

Present
Certified TTT course from HSBC

TRAIN THE QUALITY BY OMNIA BPO SERVICES

Present
Certified TTQ from Omnia BPO Services Mohali