QUESTIONNAIRE

Section A: Demographic /Background Information for Classification

purpose

1. What is your gender? Male [ ] Female [ ]

2. You are within which age bracket?

18 – 29years [ ] 30 – 39 years [ ] 40- 49 years [ ] 50 years and above [ ]

3. Please tick your position in the bank

POSITION TICK

Junior Staff

Senior Staff

Managrerial Staff

4. Please indicate your length of working experience with the bank.

Below 5 years [ ] between 5 - 10 years [ ] above 10years [ ]

5. Please tick your highest level of education attained.

B.Sc [ ] Masters [ ] Masters/Professional Qualifications [ ] Ph.D [ ]

Section B: Bank Operations/performance

6. Please indicate your level of agreement with the views expressed below by
ticking the appropriate column. [Strongly Agree-SA; Agree-A; Undecided–UD;
Disagree-D; Strongly Disagree-SD]

Respondent’s Choice
SA A UD D SD

The adoption of Information Technology

and Communication in the banking
industry has impacted positively on the
speed of bank operations, workers’
productivity and profitability
The use of new technology innovations
has improved performance of bank
employee
There has been a remarkable
improvement in banking operations as a
result of the computerized of accounting
information system
Adoption of ICT based banking system
has given the bank competitive advantage
in the industry
The use of ICT based banking system brings
improvements of

information in decision making and prompt

service delivery

Deployment of technology based banking

system has enhanced

banks employees’ performance/Productivity

Technology innovations such as internet

banking, telephone

banking and ATMs deployment has

improved banks operation

and performance.

Section C: Service Delivery/Customer Satisfaction

7. To what extent do you agree that the adoption of Information Technology

and Communication in the banking industry has impacted on efficient service
delivery and customer satisfaction in your bank? Please tick the appropriate
option

Strongly Agree [ ] Agree [ ] Undecided [ ] Disagree [ ] Stongly Disagree [ ]

8. In your opinion, do you agree that computerised accounting information

system has reduced the stress and time wastage associated with queues in the
banking hall? Please tick the appropriate option

Strongly Agree [ ] Agree [ ] Undecided [ ] Disagree [ ] Stongly Disagree [ ]

9. Please indicate the extent you agree with the following as benefit of
computerised accounting information system application in your bank. Please
tick the appropriate option

[Strongly Agree-SD; Agree-A; Undecided–UD; Disagree-D; Strongly

Disagree-SD

PERCEIVE BENEFITS Respondent’s Choice

SA A UD D SD

Application of modern technologies

has increased banking productivity
Availability of ICT improved banking
services rendered to customers
Modern technologies in the bank has
attracted more customers and
improved business transaction rate of
the bank

Section D: Barriers to Technology Innovations

10. In your opinion, do you agree that poor infrastructure in Cagayan de Oro,
low internet connection and erratic power supply constitutes challenges to ICT
based banking system? Please tick the appropriate option

Strongly Agree [ ] Agree [ ] Undecided [ ] Disagree [ ] Strongly Disagree [ ]

11. To what extent do you agree with the following as perceived barriers to
technology innovation application in your bank? Please tick the appropriate
option

[Strongly Agree-SD; Agree-A; Undecided–UD; Disagree-D; Strongly Disagree-SD]

Perceive effect of inadequate of admin Respondent’s Choice

supports
SA A UD D SD

Internet connectivity
Tele-density
Installation and maintenance cost
Cybercrime
Network connectivity
Affordability
Skill Manpower

Thanks for your time and assistance in completing this questionnaire.