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  • Delhi Cases 020819 PDF

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    1. A customer made a payment through Paytm but it was not updated in their account. The payment was posted to the customer's account and the issue was closed. 2. An engineer visited a customer's address to resolve a technical connection issue and confirmed the issue was resolved. 3. An engineer visited another customer, replaced a faulty fiber cable, and confirmed the connection was now working properly.

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    1. A customer made a payment through Paytm but it was not updated in their account. The payment was posted to the customer's account and the issue was closed. 2. An engineer visited a customer's address to resolve a technical connection issue and confirmed the issue was resolved. 3. An engineer visited another customer, replaced a faulty fiber cable, and confirmed the connection was now working properly.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    19 views1 page

    Delhi Cases 020819 PDF

    Uploaded by

    Hemant
    1. A customer made a payment through Paytm but it was not updated in their account. The payment was posted to the customer's account and the issue was closed. 2. An engineer visited a customer's address to resolve a technical connection issue and confirmed the issue was resolved. 3. An engineer visited another customer, replaced a faulty fiber cable, and confirmed the connection was now working properly.

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    © All Rights Reserved
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    of 1

    Appeal SR  Resoluiton  Product  Type of  CAG Member  Circle Appellate Team 

    SN Month Customer's Name MDN SR Date Product Customer's Issue Resolution to Customer


    No. Date Type Complaint Signature Member Sign off
    Customer has made payment 
    Payment posting done in customer 
    1 RWL through Paytm but not updated  OK
    account and close looping done.
    Apr‐19 Mr NITIN PRAKASH   .  DOBRE 10013355 604665309 02‐Apr‐19 17‐Apr‐19 Fixed HSI Payment po in system.
    Engineer visit has been done at Customer 
    RWL address and resolve the issue. same has  OK
    2 Apr‐19 Mr RAJAT  .  CHAKRABORTY 10012869 604743209 10‐Apr‐19 15‐Apr‐19 Fixed HSI Technical  Connection down been confirmed by customer.

    Engineer visit has been done at Customer 
    RWL address and fiber cable replaced. now  OK
    connection working fine and same has 
    3 Apr‐19 Mr VIVEK CHANDRA   .  JAISWAL 10012529 604783397 12‐Apr‐19 17‐Apr‐19 Fixed HSI Technical  Connection down been confirmed by customer.

    CAG NOTE: Reviewed 3 cases.

    Hemant Upadhyay

    VOICE/02/08/2019

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